Mrs T complained about the standard of care and treatment provided to her mother, Mrs V, following her admission to hospital on 20 March 2022 in respect of her atrial fibrillation and a wrist fracture.
The Ombudsman began an investigation, however, shortly afterwards, it became clear that Aneurin Bevan University Health Board (“the Health Board”) were still investigating Mrs T’s concerns. The Ombudsman therefore paused her investigation.
Ultimately, the Health Board concluded that Mrs V had suffered personal injury arising from a breach of duty of care and Mrs V had suffered harm because of the breach. The Health Board offered Mrs T a significant financial sum and free, independent legal advice to consider its findings.
As Mrs T now had a legal remedy available to her, the Ombudsman could not continue her investigation and Mrs T’s complaint was discontinued.