Mr B complained that Betsi Cadwaladr University Health Board had not referred him for a CT scan of his head, which was discussed during an appointment with the Community Psychiatric Nurse.
The Ombudsman decided that the Health Board had not communicated clearly with Mr B following his appointment with a Community Psychiatric Nurse that he did not meet the threshold for Tier 2 mental health services. This led to confusion about how he could access a CT scan. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement that within 30 working days, it would apologise to Mr B that he was not clearly communicated with following the assessment, and outline any learning identified to ensure that letters clearly communicate who is responsible for any onward referrals discussed.