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Mr D complained that Hywel Dda University Health Board failed to respond to further questions following its complaint response, on18 November 2023.
The Ombudsman found that there had been a significant delay answering Mr D’s additional questions. This caused frustration and uncertainty for Mr D. She decided to settle the complaint without an investigation.
The Ombudsman gained the Health Board’s agreement to write to Mr D, within 6 weeks, answering his questions and apologising for the delay.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202503509 | 14 Jul 2026 | The Ombudsman investigated Mrs A’s complaint about whether the nursing care her mother, Mrs B, received at South Pembrokeshire Hospital … | Not Upheld |
| PSOW-202509009 | 13 Jul 2026 | Ms A complained about the care and treatment she received following her presentation to Glangwili Hospital Emergency Department on 11-12 … | Other |
| PSOW-202601490 | 17 Jun 2026 | Mr A complained that the Hywel Dda University Health Board had failed to respond to a complaint he had submitted … | Resolved / Early Resolution |
| PSOW-202601032 | 12 Jun 2026 | Mrs A complained that Hywel Dda University Health Board failed to respond to a complaint she raised in December 2024, … | Resolved / Early Resolution |
| PSOW-202600346 | 01 Jun 2026 | Dr A complained that Hywel Dda University Health Board failed to address issues raised in writing and at a meeting … | Resolved / Early Resolution |