Mr B complained that Cardiff Council had not repaired the footpath as promised and as a result of this, the footpath became dangerous.
The Ombudsman found that Mr B had been raising his concerns for a considerable amount of time and the Council had not addressed the issue. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to apologise to Mr B for the time taken to deal with the issue and explain why this happened. The Council also agreed to arrange an onsite meeting with a Senior Parks Officer, within three weeks, and offer Mr B £100 financial redress for the time and trouble taken to approach the Ombudsman.