Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202403248 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 11 Sep 2024 |
| PSOW-202309559 | Coastal Housing Group Ltd | Housing | Resolved / Early Resolution | 10 Sep 2024 |
| PSOW-202402584 | A Dental Practice in the area of Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 10 Sep 2024 |
| PSOW-202402638 | Rhondda Housing Association Ltd | Housing | Resolved / Early Resolution | 10 Sep 2024 |
| PSOW-202402943 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 6 Sep 2024 |
| PSOW-202403508 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 6 Sep 2024 |
| PSOW-202403511 | Ceredigion County Council | Health | Resolved / Early Resolution | 5 Sep 2024 |
| PSOW-202304536 | Hafod Housing Association | Housing | Upheld | 4 Sep 2024 |
| PSOW-202310363 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 4 Sep 2024 |
| PSOW-202403356 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 4 Sep 2024 |
| PSOW-202403579 | Conwy County Borough Council | Local Government | Resolved / Early Resolution | 4 Sep 2024 |
| PSOW-202204452 | Llanedi Community Council | Local Government | Not Upheld | 4 Sep 2024 |
| PSOW-202310369 | Bridgend County Borough Council | Local Government | Upheld | 3 Sep 2024 |
| PSOW-202309344 | Aneurin Bevan University Health Board | Health | Withdrawn | 2 Sep 2024 |
| PSOW-202400570 | Newport City Council | Local Government | Withdrawn | 2 Sep 2024 |
| PSOW-202402167 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 2 Sep 2024 |
| PSOW-202402662 | Cardiff Council | Local Government | Resolved / Early Resolution | 30 Aug 2024 |
| PSOW-202302939 | Cwm Taf Morgannwg University Health Board | Health | Other | 29 Aug 2024 |
| PSOW-202401544 | Monmouthshire County Council | Local Government | Resolved / Early Resolution | 28 Aug 2024 |
| PSOW-202403411 | Clwyd Alyn Housing Association | Housing | Resolved / Early Resolution | 28 Aug 2024 |
| PSOW-202401112 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 21 Aug 2024 |
| PSOW-202402176 | Cardiff Council | Local Government | Resolved / Early Resolution | 21 Aug 2024 |
| PSOW-202402672 | Merthyr Tydfil County Borough Council | Local Government | Resolved / Early Resolution | 21 Aug 2024 |
| PSOW-202403047 | Cardiff Council | Local Government | Resolved / Early Resolution | 21 Aug 2024 |
| PSOW-202401889 | Swansea Council | Local Government | Resolved / Early Resolution | 20 Aug 2024 |