Mrs F complained that Cwm Taf Morgannwg University Health Board failed to issue a response to her follow up letter which she made to it following receipt of the Health Board’s complaint response in June 2024.
The Ombudsman found that the Health Board had failed to issue a response to Mrs F’s further letter. She said that this caused frustration and uncertainty to Mrs F. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to issue a further response to Mrs F, to include a further apology for the delay within 4 calendar weeks.