Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) : Cardiff Council Report Date 08/10/2024 Case Against Cardiff Council Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202402654 Outcome Early resolution Mr A complained that the waste disposal in his property was throwing up dirty water. Mr A said that Cardiff Council had sent people to fix the issue on several occasions but the issue kept returning.
The Ombudsman found that the Council had received ahigh number of calls reporting the issue, from the residential block of flats where Mr A lives. The Council had acknowledged that the issue was mainly being caused by blockages in the Soil and Vent Pipe for the building, which it said would need replacing in the future. The Council said that the issue was being exacerbated by residents disposing of waste incorrectly.
The Ombudsman sought and gained the Council’s agreement that, within 1 month, it would provide all residents with guidance on disposal of waste, and within 3 months, it would complete a survey of the affected Soil and Vent Pipe and give consideration to next steps dependant on the survey outcome.