Mrs X complained that Cwm Taf Morgannwg University Health Board failed to respond to her letter sent to it in July 2024 regarding her ongoing treatment for her Functional neurologic disorder.
The Ombudsman decided that the Health Board had failed to respond to the concerns raised. The Ombudsman said this caused uncertainty, frustration, and inconvenience to Mrs X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to issue a service response (within 5 weeks) to address Mrs X concerns. The letter should also offer an apology for the delay and oversight in not responding sooner.