Ms C complained that Cwm Taf Morgannwg University Health Board failed to provide a response to her complaint, which she made to it in May 2023.
The Ombudsman found that whilst the Health Board had provided updates, it had failed to issue a complaint response. She said this caused frustration to Ms C. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to issue a complaint response to Ms C within 3 months, to include an apology for the identified failure and to offer to pay Ms C £250 for her time and trouble in making her complaint to the Ombudsman.