Source · PSOW (Public Services Ombudsman for Wales)

Hywel Dda University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202402425 Sector Health Category Other Decided 03 October 2024

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Miss W complained that Hywel Dda University Health Board had failed to respond to her complaint regarding her aftercare treatment following surgery.

The Ombudsman found that Miss W had complained to the Health Board but had not received a response within a reasonable timeframe. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to apologise to Miss W, offer her a redress payment of £50 in recognition of the delays and issue its complaint response within 4 weeks.

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Other decisions involving Hywel Dda University Health Board

Reference	Date	Summary	Outcome
PSOW-202601490	17 Jun 2026	Mr A complained that the Hywel Dda University Health Board had failed to respond to a complaint he had submitted …	Resolved / Early Resolution
PSOW-202601032	12 Jun 2026	Mrs A complained that Hywel Dda University Health Board failed to respond to a complaint she raised in December 2024, …	Resolved / Early Resolution
PSOW-202600346	01 Jun 2026	Dr A complained that Hywel Dda University Health Board failed to address issues raised in writing and at a meeting …	Resolved / Early Resolution
PSOW-202511024	29 Apr 2026	Mr A complained that Hywel Dda University Health Board failed to respond to his complaint. The Ombudsman found that the …	Resolved / Early Resolution
PSOW-202600101	24 Apr 2026	Miss A complained that Hywel Dda University Health Board failed to issue her a formal complaint response regarding the treatment …	Resolved / Early Resolution

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