Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202408596 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 1 Apr 2025 |
| PSOW-202408972 | Isle of Anglesey County Council | Local Government | Resolved / Early Resolution | 1 Apr 2025 |
| PSOW-202403048 | Cardiff Council | Local Government | Upheld | 1 Apr 2025 |
| PSOW-202406238 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 31 Mar 2025 |
| PSOW-202409781 | A GP Surgery in the area of Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 31 Mar 2025 |
| PSOW-202306426 | Llanllyfni Community Council | Local Government | Not Upheld | 31 Mar 2025 |
| PSOW-202305621 | Llanllyfni Community Council | Local Government | Not Upheld | 31 Mar 2025 |
| PSOW-202302731, 202304678, 202307936 & 202306825 | Neyland Town Council | Local Government | Other | 31 Mar 2025 |
| PSOW-202309254 | Holywell Town Council | Local Government | Withdrawn | 31 Mar 2025 |
| PSOW-202402092 | Aneurin Bevan University Health Board | Health | Not Upheld | 28 Mar 2025 |
| PSOW-202408017 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 28 Mar 2025 |
| PSOW-202408579 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 28 Mar 2025 |
| PSOW-202408904 | Welsh Government - Care Inspectorate Wales | Resolved / Early Resolution | 28 Mar 2025 | |
| PSOW-202407127 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 28 Mar 2025 |
| PSOW-202403221 | Hywel Dda University Health Board | Health | Not Upheld | 27 Mar 2025 |
| PSOW-202408109 | Ateb Group Ltd | Resolved / Early Resolution | 26 Mar 2025 | |
| PSOW-202408757 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 26 Mar 2025 |
| PSOW-202408606 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 26 Mar 2025 |
| PSOW-202409311 | Cardiff Council | Local Government | Resolved / Early Resolution | 26 Mar 2025 |
| PSOW-202301141 | Betsi Cadwaladr University Health Board | Health | Other | 25 Mar 2025 |
| PSOW-202409120 | Wrexham County Borough Council | Local Government | Resolved / Early Resolution | 24 Mar 2025 |
| PSOW-202409628 | Flintshire County Council | Local Government | Resolved / Early Resolution | 24 Mar 2025 |
| PSOW-202309974 | Hywel Dda University Health Board | Health | Upheld | 24 Mar 2025 |
| PSOW-202409488 | Denbighshire County Council | Local Government | Resolved / Early Resolution | 24 Mar 2025 |
| PSOW-202308080 | Monmouthshire County Council | Local Government | Not Upheld | 21 Mar 2025 |