Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202308117 | Aneurin Bevan University Health Board | Health | Not Upheld | 6 Mar 2025 |
| PSOW-202308118 | Liberty Care Ltd | Health | Not Upheld | 6 Mar 2025 |
| PSOW-202406982 | A dental practice in the area of Powys Teaching Health Board | Health | Resolved / Early Resolution | 6 Mar 2025 |
| PSOW-202407232 | Swansea Council | Local Government | Resolved / Early Resolution | 6 Mar 2025 |
| PSOW-202407604 | Cardiff Council | Local Government | Resolved / Early Resolution | 6 Mar 2025 |
| PSOW-202407196 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 6 Mar 2025 |
| PSOW-202408040 | Cardiff Council | Health | Resolved / Early Resolution | 5 Mar 2025 |
| PSOW-202408356 | St Clears Town Council | Local Government | Resolved / Early Resolution | 5 Mar 2025 |
| PSOW-202400319 | A GP Practice in the area of Swansea Bay University Health Board | Health | Upheld | 5 Mar 2025 |
| PSOW-202302966 | Welsh Ambulance Services University NHS Trust | Health | Other | 4 Mar 2025 |
| PSOW-202306104 | Welsh Ambulance Services University NHS Trust | Health | Other | 4 Mar 2025 |
| PSOW-202404490 | A GP Surgery in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 4 Mar 2025 |
| PSOW-202408227 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 4 Mar 2025 |
| PSOW-202409342 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 4 Mar 2025 |
| PSOW-202307480 | Swansea Bay University Health Board | Health | Not Upheld | 4 Mar 2025 |
| PSOW-202406268 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 4 Mar 2025 |
| PSOW-202408357 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 28 Feb 2025 |
| PSOW-202408236 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 27 Feb 2025 |
| PSOW-202308136 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 27 Feb 2025 |
| PSOW-202307129/202307130 | Flintshire County Council | Local Government | Not Upheld | 27 Feb 2025 |
| PSOW-202408421 | United Welsh Housing Association | Housing | Resolved / Early Resolution | 26 Feb 2025 |
| PSOW-202408582 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 26 Feb 2025 |
| PSOW-202305404 | Powys Teaching Health Board | Health | Upheld | 26 Feb 2025 |
| PSOW-202407137 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 26 Feb 2025 |
| PSOW-202402781 | Cardiff and Vale University Health Board | Health | Upheld | 25 Feb 2025 |