PSOW-202508177
Summary (the PSOW's words)Mr F complained about whether the action taken by the Health Board regarding treatment decisions for his sister, Mrs C, …
PSOW (Public Services Ombudsman for Wales) decision
Cwm Taf Morgannwg University Health Board
Decided 21 May 2025
Reference PSOW-202500065
Outcome: Resolved / Early Resolution
Sector: Health
Category: Appointment procedures (including outpatients)
Body on this site: Cwm Taf Morgannwg University Health Board
Original decision on the PSOW (Public Services Ombudsman for Wales) website ↗ All PSOW decisions
Themes assigned by this site (AI-generated): Elective Surgery Waiting List Disparities
Full decision
Decision (the PSOW's words)
Mrs X complained that Cwm Taf Morgannwg University Health Board had failed to respond to her complaint.
The Ombudsman found that there had been a delay by the Health Board to respond to Mrs X’s complaint. She said this caused inconvenience and frustration for Mrs X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the agreement of the Health Board to provide Mrs X with a complaint response that will also include an apology for the delay and an explanation as to why this happened within 10 days.
From: PSOW (Public Services Ombudsman for Wales), decision PSOW-202500065, 21 May 2025