Mrs X complained that Cwm Taf Morgannwg University Health Board had failed to respond to her complaint.
The Ombudsman found that there had been a delay by the Health Board to respond to Mrs X’s complaint. She said this caused inconvenience and frustration for Mrs X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the agreement of the Health Board to provide Mrs X with a complaint response that will also include an apology for the delay and an explanation as to why this happened within 10 days.