Mrs C has complained about the standard of care provided to her by Cwm Taf Morgannwg University Health Board when she was an inpatient at Prince Charles Hospital (‘the Hospital’) in November 2022.
The Ombudsman’s investigation specifically considered whether, during Mrs C’s November 2022 admission, appropriate investigations were carried out, and there was proper consideration of a diagnosis of a stroke, and whether it was appropriate to give Mrs C venlafaxine (a drug to treat anxiety, panic attacks, depression) at the dose given (225mg) when she said that she did not take it any longer.
The investigation found that Mrs C received a thorough history and neurological examination and appropriate imaging, in line with clinical guidance. Proper consideration was given to whether Mrs C had suffered a stroke, but the results from her examinations and imaging did not support this. Furthermore, that it was appropriate that Mrs C was given venlafaxine 225mg based on the information she gave to the clinicians at that time, as recorded in the medical records.
The Ombudsman did not uphold these complaints.