Aneurin Bevan University Health Board

Following an early resolution of her complaint in 2023, Ms A complained that Aneurin Bevan University Health Board (“the Health Board”) had not contacted her to confirm the outcome of consideration of her father’s case under the NHS Wales National Framework (established to investigate cases of nosocomial (an infection acquired through the delivery of healthcare) transmission of COVID-19).

The Ombudsman assessed the case. The Health Board provided evidence that Ms A’s father’s case had been reviewed but said that it had not contacted Ms A to confirm the outcome.

The Ombudsman sought and gained the Health Board’s agreement to issue a formal response to Ms A in respect of the consideration of her father’s case under the NHS Wales National Framework. The Health Board also agreed to apologise to Ms A for the delay in providing a response, further to the previous early resolution, and to explain why that delay occurred. The Health Board agreed to complete these actions by 9 June 2025.