Source · PSOW (Public Services Ombudsman for Wales)

Aneurin Bevan University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202500244 Sector Health Category Patient list issues Decided 21 May 2025

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Patient safety governance Fragmented NHS record access and information sharing

Full decision

The Ombudsman decided that there had been a significant delay by the Health Board to respond to Mr Xs complaint. She said this caused inconvenience and frustration for Mr X. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the agreement of the Health Board to provide Mr X with a complaint response that will also include a written apology, explanation for the delays and a redress payment offer of £100 in recognition of the delays by the agreed date.

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Other decisions involving Aneurin Bevan University Health Board

Reference	Date	Summary	Outcome
PSOW-202600070	25 Jun 2026	Ms A complained about the care and treatment received by her late husband while admitted to hospital (“the Hospital”). Ms …	Resolved / Early Resolution
PSOW-202509410	18 Jun 2026	Mrs A complained about her husband’s management and care at the Grange Hospital during his admission in 2025. Mr A …	Resolved / Early Resolution
PSOW-202502459	17 Jun 2026	Ms B is prelingually deaf (deafness that occurs before learning speech and language). She complained about the care she received …	Partly Upheld
PSOW-202601356	12 Jun 2026	Mr A complained that Aneurin Bevan University Health Board failed to respond to a complaint he submitted in September 2025 …	Resolved / Early Resolution
PSOW-202600487	08 Jun 2026	Mrs B complained that the Health Board did not appropriately investigate her late father’s possible Stevens-Johnson Syndrome and that it …	Resolved / Early Resolution

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