The Ombudsman decided that there had been a significant delay by the Health Board to respond to Mr Xs complaint. She said this caused inconvenience and frustration for Mr X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the agreement of the Health Board to provide Mr X with a complaint response that will also include a written apology, explanation for the delays and a redress payment offer of £100 in recognition of the delays by the agreed date.