PSOW-202501802
Summary (the PSOW's words)The Ombudsman investigated Mrs A’s complaints that the GP Practice: a) failed to diagnose and treat hypertension (high blood pressure) …
PSOW (Public Services Ombudsman for Wales) decision
A GP Practice in the area of Cardiff & Vale University Health Board
Decided 19 May 2025
Reference PSOW-202500284
Outcome: Resolved / Early Resolution
Sector: Health
Category: Health
Original decision on the PSOW (Public Services Ombudsman for Wales) website ↗ All PSOW decisions
Themes assigned by this site (AI-generated): GP Continuity of Care Breakdown, Patient safety governance
Full decision
Decision (the PSOW's words)
The Ombudsman decided that there had been a significant delay by the Surgery to respond to Mr Xs complaint. She said this caused inconvenience and frustration for Mr X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the agreement of the Surgery to, within 3 weeks, provide Mr X with a written apology and an explanation for the delays, offer a redress payment of £75 in recognition of the poor handling of the complaint and to provide a complaint response.
From: PSOW (Public Services Ombudsman for Wales), decision PSOW-202500284, 19 May 2025