3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Mrs C complained about the care and treatment she received from the Health Board. The investigation considered whether the care and treatment offered in respect of Mrs C’s elbow injury, sustained in February 2023, was appropriate; specifically whether it was appropriate that the complete tear …
Mr A complained that a GP Practice in the area of Hywel Dda University Health Board (‘the Practice’) failed to respond to his request for a pre-booked appointment via letter, resulting in a delay in care and treatment. Mr A said that the Practice’s actions …
Dr. A complained that Hywel Dda University Health Board (‘the Health Board’) failed to adequately investigate her complaint about the maternity care that she received. Dr. A felt that her concerns had not been taken seriously and that opportunities to ensure that other women did …
Between 1 September 2023 and 11 March 2024, we opened investigations following the receipt of 4 separate complaints that the Former Member had failed to observe the Code of Conduct for Members of Neyland Town Council (“the Council”). Broadly, it was alleged that the Former …
Miss A complained that the care and treatment provided to her in December 2023 was not clinically appropriate in view of her presenting symptoms. Miss A also raised concerns about the way the Practice handled her complaint including the timeliness and content of the response. …
Mr A complained that Caerphilly County Borough Council (‘the Council’) had not communicated effectively with him and had failed to take action in response to reports of anti-social behaviour and noise from his neighbours. The Ombudsman decided that the Council’s procedures for investigating noise complaints …
Mrs C has complained about the standard of care provided to her by Cwm Taf Morgannwg University Health Board when she was an inpatient at Prince Charles Hospital (‘the Hospital’) in November 2022. The Ombudsman’s investigation specifically considered whether, during Mrs C’s November 2022 admission, …
Miss X complained that Carmarthenshire County Council failed to respond to the complaint she submitted in February 2025 regarding the housing allocation and damp at the property. The Ombudsman found that the Council had not considered the complaint under its formal complaints procedure. The Ombudsman …
Mr A complained about access to an appointment at a GP Practice in the Hywel Dda University Health Board area. He said that he was unable to access an appointment from September to November 2024. Mr A said he had concerns about the ongoing care …
Mrs L complained that Aneurin Bevan University Health Board had arranged an appointment at an incorrect clinic and failed to consider her request to reimburse her for her out of pocket expenses. The Ombudsman found that, although the Health Board had admitted it had sent …
Mrs C complained about the care and treatment she received from Public Health Wales (‘PHW’). Specifically, whether it was clinically appropriate that she did not receive a cancer diagnosis as a result of a mammogram in December 2022 and following tests and investigations on 26 …
Mrs X complained that Cwm Taf Morgannwg University Health Board had failed to respond to her complaint. The Ombudsman found that there had been a delay by the Health Board to respond to Mrs X’s complaint. She said this caused inconvenience and frustration for Mrs …
Ms A complained that the Council had failed to correctly assess her Council Tax liability and Council Tax Reduction (CTR)benefit. She was also concerned that the Council had failed to correctly assess eligibility for Free School Meals (FSM) and a School Essentials Grant (SEG).She said …
Mr X complained that Aneurin Bevan University Health Board had failed to respond to his complaint. The Ombudsman decided that there had been a significant delay by the Health Board to respond to Mr Xs complaint. She said this caused inconvenience and frustration for Mr …
Mr A complained about the action taken by Cardiff Council to address issues with pests from a neighbouring Council let property. Mr A said that these issues had been ongoing since November 2022, and he had not been assured that adequate follow-up work had either …
Mrs A complained about fees charged by the Care Home for her father’s care. The Care Home had charged from acceptance of the placement, rather than from admission. Mrs A said she had not been informed that fees would be charged from the date of …
Miss A complained about repair issues at her home, which had been ongoing since early 2023. She complained that the property was full of black mould, windows were not properly secured, water was leaking through the roof and there was no insulation. Asbestos also needed …
Mr B complained that he was unhappy with the communication of Cardiff Council’s (‘the Council’) Social Services. Mr B said that despite contacting Social Services on many occasions about concerns for his children he was being ignored. The Ombudsman found that in August 2024 Mr …
Following an early resolution of her complaint in 2023, Ms A complained that Aneurin Bevan University Health Board (the Health Board) had not contacted her to confirm the outcome of consideration of her fathers case under the NHS Wales National Framework (established to investigate cases …
Mr X complained that the GP Surgery had failed to respond to his complaint. The Ombudsman decided that there had been a significant delay by the Surgery to respond to Mr Xs complaint. She said this caused inconvenience and frustration for Mr X. The Ombudsman …
Miss C complained about the care and treatment her late mother, Mrs B, received from Cardiff and Vale University Health Board when she was admitted to University Hospital of Wales in January 2024. The investigation considered whether appropriate nursing care was provided to assess, monitor …
The Ombudsman received a complaint that a Former Member (“the Former Member”) of Prestatyn Town Council (“the Council”) had breached the Code of Conduct. It was alleged that the Former Member acted in an appropriate manner towards the Complainant. The Ombudsman started an investigation to …
Mr A complained that he was unhappy with a delay of 3 years in waiting to receive care and treatment from Cwm Taf Morgannwg University Health Board’s (‘the Health Board’) Weight Management Service. Mr A was also unhappy with the Health Board’s complaint response. He …
It was alleged that the Former Member of Llandudno Town Council (“the Council”) had bullied and harassed the Complainant, a fellow colleague, and that he also failed to treat her with respect, and had acted in a way which brought his office as member, and …
Ms A complained that Caerphilly County Borough Council had failed to respond to a verbal complaint she made in August 2024 regarding housing support. The Ombudsman decided that whilst the Council did return Ms As call to discuss her concerns, it was recorded as a …