Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202404346 | Ogmore Valley Community Council | Local Government | Not Upheld | 4 Sep 2025 |
| PSOW-202501860 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 3 Sep 2025 |
| PSOW-202502103 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 3 Sep 2025 |
| PSOW-202502103 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 3 Sep 2025 |
| PSOW-202500761 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 2 Sep 2025 |
| PSOW-202502986 | Adra | Resolved / Early Resolution | 2 Sep 2025 | |
| PSOW-202407323 | A GP Practice in the area of Cardiff and Vale University Health Board | Health | Other | 29 Aug 2025 |
| PSOW-202500363 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 28 Aug 2025 |
| PSOW-202401052 | Pentir Community Council | Local Government | Not Upheld | 26 Aug 2025 |
| PSOW-202501196 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 22 Aug 2025 |
| PSOW-202501221 | Monmouthshire County Council | Local Government | Resolved / Early Resolution | 22 Aug 2025 |
| PSOW-202502124 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 22 Aug 2025 |
| PSOW-202408700 | Swansea Bay University Health Board | Health | Other | 21 Aug 2025 |
| PSOW-202503124 | Admissions Appeal Panel - St Julian's High School | Education | Resolved / Early Resolution | 21 Aug 2025 |
| PSOW-202503956 | Welsh Ambulance Services University NHS Trust | Health | Resolved / Early Resolution | 21 Aug 2025 |
| PSOW-202406395 | A Dental Practice in the area of Swansea Bay University Health Board | Health | Not Upheld | 20 Aug 2025 |
| PSOW-202500620 | Cardiff Council | Local Government | Resolved / Early Resolution | 20 Aug 2025 |
| PSOW-202501559 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 20 Aug 2025 |
| PSOW-202501913 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 20 Aug 2025 |
| PSOW-202501158 | Patient list issues : A GP Practice in the area of Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 19 Aug 2025 |
| PSOW-202501502 | United Welsh Housing Association | Housing | Resolved / Early Resolution | 19 Aug 2025 |
| PSOW-202501831 | Cardiff Council | Local Government | Resolved / Early Resolution | 19 Aug 2025 |
| PSOW-202503233 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 19 Aug 2025 |
| PSOW-202404171 | Swansea Bay University Health Board | Health | Upheld | 15 Aug 2025 |
| PSOW-202500997 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 15 Aug 2025 |