Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202503057 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 12 Sep 2025 |
| PSOW-202504377 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 12 Sep 2025 |
| PSOW-202502412 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 11 Sep 2025 |
| PSOW-202502338 | Dyffryn Ardudwy & Talybont Community Council | Local Government | Resolved / Early Resolution | 10 Sep 2025 |
| PSOW-202503427 | A GP Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 10 Sep 2025 |
| PSOW-202410229 | Estyn | Resolved / Early Resolution | 8 Sep 2025 | |
| PSOW-202502402 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 5 Sep 2025 |
| PSOW-202501971 | Merthyr Tydfil Housing Association Ltd | Housing | Resolved / Early Resolution | 5 Sep 2025 |
| PSOW-202500510 | Magor with Undy Town Council | Local Government | Not Upheld | 4 Sep 2025 |
| PSOW-202404346 | Ogmore Valley Community Council | Local Government | Not Upheld | 4 Sep 2025 |
| PSOW-202402035 | Swansea Bay University Health Board | Health | Upheld | 4 Sep 2025 |
| PSOW-202403652 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 4 Sep 2025 |
| PSOW-202500828 | Cardiff Council | Local Government | Resolved / Early Resolution | 4 Sep 2025 |
| PSOW-202502103 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 3 Sep 2025 |
| PSOW-202502103 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 3 Sep 2025 |
| PSOW-202501860 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 3 Sep 2025 |
| PSOW-202502986 | Adra | Resolved / Early Resolution | 2 Sep 2025 | |
| PSOW-202500761 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 2 Sep 2025 |
| PSOW-202407323 | A GP Practice in the area of Cardiff and Vale University Health Board | Health | Other | 29 Aug 2025 |
| PSOW-202500363 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 28 Aug 2025 |
| PSOW-202401052 | Pentir Community Council | Local Government | Not Upheld | 26 Aug 2025 |
| PSOW-202501196 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 22 Aug 2025 |
| PSOW-202501221 | Monmouthshire County Council | Local Government | Resolved / Early Resolution | 22 Aug 2025 |
| PSOW-202502124 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 22 Aug 2025 |
| PSOW-202408700 | Swansea Bay University Health Board | Health | Other | 21 Aug 2025 |