3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Mrs A complained that she had not been informed by Betsi Cadwaladr University Health Board that she had been removed from the surgical waiting list for a total knee replacement. The Ombudsman found that although the Health Board had sent a letter to Mrs A’s …
Mrs X complained that Cyngor Gwynedd failed to address all the concerns raised in the complaint she submitted regarding a Social Worker. The Ombudsman found that, while the Council had responded to Mrs X’s complaint, it did not address the main concerns raised and the …
Mrs A complained because she was unhappy with Cwm Taf Morgannwg University Health Board’s care and treatment of her father between August and October 2024. The Ombudsman decided that nothing further could be achieved in respect of the care provided. The Health Board’s complaint response …
Mr A complained that Cardiff Council had failed to complete repairs in his flat. The Ombudsman considered that there had been avoidable delays in repairing Mr A’s cooker and decided to settle the complaint without an investigation. The Ombudsman sought and gained the Council’s agreement …
Ms A complained about the standard of care provided to her late mother, Mrs B, when she was admitted to the Emergency Department (“ED”) of Wrexham Maelor Hospital. Mrs B sadly died in the evening of the day she was discharged. The investigation considered whether …
Ms K complained that Newydd Housing Association (“the Housing Association”) had not responded appropriately to reports of harassment and antisocial behaviour over a period of 5 years. The Ombudsman found that Ms K had made a complaint to the Housing Association and whilst some more …
Mrs L complained that Cwm Taf Morgannwg University Health Board had failed to provide her with the medical records it relied on when investigating her complaint, which Mrs L is entitled to under the ‘Putting Things Right’ complaints process. The Ombudsman found that, following receipt …
The Ombudsman received a complaint that a Former Member (“the Former Member”) of Harlech Community Council (“the Council”) had breached the Code of Conduct (“the Code”). It was alleged that the Former Member had failed to declare an interest at a Council meeting in March …
Mr A complained that Flintshire County Council (“the Council”) failed to collect his waste and respond to his complaint. The Ombudsman found that the Council had logged 17 missed waste collections within a 6 month period despite Mr A’s complaint in July 2025. The Council …
The Ombudsman’s investigation centred on the care and treatment Mrs A’s daughter, Child B, received from Glangwili General Hospital (the Hospital) in November 2023 when she presented with symptoms of right-sided pain, pain behind her right eye and vomiting. Specifically, we considered: • Whether the …
Mrs W complained that Betsi Cadwaladr University Health Board had failed to respond to her complaint that it prescribed her medication that she is allergic to. The Ombudsman found that it had been over 6 months since Mrs W submitted her complaint and she still …
The Complainant made a number of allegations about potentially inappropriate behaviour by a Former Member of the Council (the Former Member resigned shortly after the complaint was made to the Ombudsman). However, the majority of the incidents took place in the Former Member’s personal life …
Ms A complained about delays by Swansea Bay University Health Board following her mother’s endoscopy and that the response provided to her complaint did not address all her concerns. The Ombudsman found that although the Health Board had conducted an investigation into the complaint, when …
Ms C complained that Betsi Cadwaladr University Health Board had failed to refer her for a surgical assessment, leaving her experiencing pain for longer than was necessary. The Ombudsman decided that although the Health Board had accepted and apologised for the error, it could not …
Mr C complained about the care and treatment provided to his late father, Mr B, by Betsi Cadwaladr University Health Board between 25 and 27 November 2024. Specifically, the investigation considered whether Mr B received timely and appropriate care from hospital staff when he was …
Mr B complained that poor communication and inadequate care from Aneurin Bevan University Health Board caused delays in the assessment and treatment of his wife’s sepsis, when she was taken to hospital by ambulance. The Ombudsman decided that the Health Board had not dealt with …
Mr B complained that poor communication and inadequate care from Welsh Ambulance Services Trust caused delays in the assessment and treatment of his wife’s sepsis, when she was taken to hospital by ambulance. The Ombudsman decided that the Trust had not dealt with Mr B’s …
Miss S complained that Cwm Taf Morgannwg University Health Board failed to respond to her emails concerning the conduct of a medical professional. The Ombudsman found there had been a delay with the Health Board addressing the issues she raised due to the closure of …
Ms A complained about care provided to her late partner in November 2024. The Ombudsman investigated whether the Welsh Ambulance Services University NHS Trust (“the Trust”) appropriately prioritised and responded to Ms A’s 999 call and whether it provided appropriate advice to her to safeguard …
The Ombudsman received a complaint that a Member (“the Member”) of Conwy County Borough Council (“the Council”) had breached the Code of Conduct when they published anti-semitic information on social media and demonstrated support for a proscribed terrorist organisation. The Ombudsman found that the substance …
The Ombudsman received a complaint that a Member (“the Member”) of Conwy County Borough Council (“the Council”) had breached the Code of Conduct when they published anti-semitic information on social media and demonstrated support for a proscribed terrorist organisation. The Ombudsman found that the substance …
Mrs B complained about the care and treatment provided to her late mother, Mrs C. Specifically whether opportunities were missed to prescribe Mrs C insulin prior to her discharge from hospital and whether Ms C’s discharge from hospital was clinically appropriate and communicated appropriately. The …
Miss X complained that Cardiff Council failed to provide the stage 2 complaint response after she escalated her complaint. The Ombudsman found that the Council had overlooked the request for a stage 2 investigation. The Ombudsman said this caused uncertainty and frustration for Miss X. …
Ms A complained that the Health Board had not followed guidelines in relation to procedures for the treatment of overseas nationals. In particular, she said that the Health Board had not properly considered whether the debt she had incurred for treatment should be written off. …
Mr A complained that Swansea Bay University Health Board had failed to respond to his complaint regarding the treatment and care his late mother had received. The Ombudsman found that Mr A had complained to the Health Board 11 months ago and had still not …