Ms K complained that Newydd Housing Association (“the Housing Association”) had not responded appropriately to reports of harassment and antisocial behaviour over a period of 5 years.
The Ombudsman found that Ms K had made a complaint to the Housing Association and whilst some more recent issues had been answered the Housing Association had not addressed Ms K’s complaint about historical issues or given an explanation as to why formal action had not been taken when Ms K had reported noise nuisance in the past.
The Ombudsman decided to settle the complaint without an investigation on the basis that within 1 month of issuing the decision letter the Housing Association would: · Issue an updated complaint response to include a review of historical records and explanation of why formal action was not taken after previous noise nuisance reports.