Mrs A complained because she was unhappy with Cwm Taf Morgannwg University Health Board’s care and treatment of her father between August and October 2024.
The Ombudsman decided that nothing further could be achieved in respect of the care provided. The Health Board’s complaint response appeared to be reasonable. It had apologised where appropriate to do so, and outlined the actions it had taken in response to acknowledged failings. However, the Ombudsman noted that within its response the Health Board had offered a meeting to discuss a safeguarding concern that Mrs A had raised. The Ombudsman was concerned that the meeting had still not taken place. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 2 weeks, apologise to Mrs A for its failure to arrange a meeting and to finalise meeting arrangements to discuss the safeguarding concern and the overall complaint response.