Repairs and maintenance (inc improvements and alteration eg. central heating double glazing): Cardiff Council Report Date 15/12/2025 Case Against Cardiff Council Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202506937 Outcome Early resolution Mr A complained that Cardiff Council had failed to complete repairs in his flat.
The Ombudsman considered that there had been avoidable delays in repairing Mr A’s cooker and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to provide within 7 days, an update and explain the situation including an apology for the delay and providing a clear commitment to keep Mr A updated on the progress of the cooker repairs.