Mrs W complained that Betsi Cadwaladr University Health Board had failed to respond to her complaint that it prescribed her medication that she is allergic to.
The Ombudsman found that it had been over 6 months since Mrs W submitted her complaint and she still had not received a response from the Health Board. The Ombudsman said this caused frustration to Mrs W and decided to settle the complaint without a formal investigation.
The Ombudsman sought and gained the Health board’s agreement to provide an apology and explanation to Mrs W for the delay in responding to her complaint, and to issue a complaint response to her within 6 weeks.