3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Mrs A’s complaint centred on whether the GP Practice failed to recognise her signs of heart failure and carry out appropriate investigations and a timely referral because it misdiagnosed her shortness of breath as asthma for 9 months between February and October 2024. The Ombudsman …
Mrs A complained that Aneurin Bevan University Health Board failed to issue a response to her complaint, made in November 2024, regarding the care and treatment provided to her. The Ombudsman found that the Health Board had not provided Mrs A with a complaint response …
Mr B complained that he had raised a repair complaint but that no one had come to inspect or repair it. He said the concrete at the top of the path had broken down and was causing a slip/trip hazard. The Ombudsman found that the …
It was alleged that the Member bullied and intimidated the Complainant whilst she was employed by the Council. It was originally alleged that, during the Council’s Annual Meeting on 16 May 2023, the Member approached the Complainant, trapped her in the corner of the Council …
Mrs B complained that Carmarthenshire County Council failed to adequately address her complaint about damp and large cracks in her walls. Mrs B also complained about the lack of communication from the Council. The Ombudsman found that the Council had failed to properly consider Mrs …
Mrs A complained that the Housing Association had failed to carry out maintenance on the correct part of the boundary between her property and the neighbouring Housing Association property which caused damage to her fence. Mrs A complained that some of the maintenance that had …
Ms A complained that Aneurin Bevan University Health Board (“the Health Board”) did not follow appropriate guidelines when making its decision not to progress a retrospective Continuing Health Care (“CHC”) claim to an Independent Review Panel. The Ombudsman was concerned that whilst the Health Board …
Mr O complained on behalf of his wife, Mrs O, about care provided to her by Betsi Cadwaladr University Health Board (“the Health Board”). The investigation considered whether the Health Board failed to provide appropriate dressings for a wound to Mrs O’s left buttock between …
Mrs A complained about the neurology care she received from Betsi Cadwaladr University Health Board. This included care provided by an NHS Trust in England on behalf of the Health Board. The investigation considered the following: a) whether the Health Board adequately assessed and treated …
Mrs A’s complaint centred on whether her gallstone management by the GP Practice had been appropriate, given her blood test results in 2021, 2023 and 2025. Mrs A was admitted to the local hospital with pancreatitis and gallstones via the Emergency Department on 26 January …
Ms A complained that Hywel Dda University Health Board failed to respond to the complaint she submitted in May 2025. The Ombudsman found that the Health Board failed to provide Ms A with a final complaint response. The Ombudsman said this caused uncertainty and frustration …
Mr S complained about the care and treatment provided to him by Swansea Bay University Health Board and specifically that it unnecessarily delayed his treatment for cancer and exceeded the 62 day suspected cancer to treatment pathway. The Ombudsman found that the Health Board had …
Mr B complained that Newydd Housing Association had failed to properly address his concerns about his boiler. The Ombudsman found that the Association had failed to log Mr B’s concerns as a formal complaint and communication with Mr B had falled short of expected standards. …
Mr J complained that a joint risk assessment undertaken by the Council and the Health Board and provided to a Supported Housing Provider (SHP) was missing key information about his son’s needs. This led to him being placed in what Mr J believed to be …
Mrs A complained that following her complaint to Vale of Glamorgan Council it failed to provide a Stage 2 complaint response. The Ombudsman found that whilst the complaint was escalated to Stage 2 procedure, Mrs Ahad not received the final Stage 2 response. The Ombudsman …
Mr B complained about the way Cardiff Council responded to an application for rehousing he made in November 2024. The Ombudsman found deficiencies in the standard of record keeping by the Council. This included inconsistent documentation of telephone conversations and the reasons for decisions made …
Mr J complained that a joint risk assessment undertaken by the Council and the Health Board and provided to a Supported Housing Provider (SHP) was missing key information about his son’s needs. This led to him being placed in what Mr J believed to be …
Ms F complained about the care provided to her son, Mr G, in February 2024. We investigated her concerns about the clinical assessment and treatment of Mr G’s physical symptoms, his management while he was in hospital and the standard of record keeping during the …
Mr H complained about the quality of his daughter’s swimming lessons and a failure by Carmarthenshire County Council to respond to the complaint he made to it in October 2025. The Ombudsman found that the Council had acknowledged Mr H’s complaint in October 2025 and …
Mr B complained that Rhondda Cynon Taf County Borough Council refused to escalate his complaint to Stage 2 of its corporate Complaints Procedure. The Ombudsman found that the Council had improperly refused to escalate Mr B’s concerns. She said that this caused frustration and uncertainty …
Mr B complained about the inpatient care and treatment his late father, Mr A, received at Ysbyty Glan Clwyd in 2024. The investigation focused on whether it was appropriate to stop Mr A’s long-term oxygen therapy (“LTOT” – supplemental oxygen usually given via a nasal …
Mr A complained that he had not received a Stage 2 complaint response from Powys County Council, within the defined timescales. The Ombudsman found that a Stage 2 response had not been issued to Mr A within the timescales. The Ombudsman said this left Mr …
Ms A complained that the Welsh Ambulance Services University NHS Trust failed to respond to the complaint she submitted in May 2025. The Ombudsman found that the Trust failed to formally respond to the complaint and said this caused uncertainty and frustration for Ms A. …
Mr B complained about whether hip replacement surgery arranged and funded by Swansea Bay University Health Board (“the Health Board”) and performed at Nuffield Health – The Vale Hospital (“the Private Hospital”) was carried out to an appropriate standard and the subsequent aftercare. The Ombudsman …
Mr B complained about whether hip replacement surgery arranged and funded by Swansea Bay University Health Board (“the Health Board”) and performed at Nuffield Health – The Vale Hospital (“the Private Hospital”) was carried out to an appropriate standard and the subsequent aftercare. The Ombudsman …