Mr S complained about the care and treatment provided to him by Swansea Bay University Health Board and specifically that it unnecessarily delayed his treatment for cancer and exceeded the 62 day suspected cancer to treatment pathway.
The Ombudsman found that the Health Board had not fully responded to Mr S’s complaint. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to provide confirmation, within 5 days, to Mr S that his complaint about events that it had not addressed would be fully investigated with in accordance with The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011.