Source · PSOW (Public Services Ombudsman for Wales)

Vale of Glamorgan Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202508912 Sector Local Government Category Other Decided 12 March 2026

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Full decision

Mrs A complained that following her complaint to Vale of Glamorgan Council it failed to provide a Stage 2 complaint response.

The Ombudsman found that whilst the complaint was escalated to Stage 2 procedure, Mrs Ahad not received the final Stage 2 response. The Ombudsman said this caused uncertainty and frustration for Mrs A and decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to, within 6 weeks, issue the final Stage 2 complaint response, apologise and provide an explanation for the delay.

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Other decisions involving Vale of Glamorgan Council

Reference	Date	Summary	Outcome
PSOW-202510365	17 Mar 2026	Mr B complained that he had raised a repair complaint but that no one had come to inspect or repair …	Resolved / Early Resolution
PSOW-202507465	15 Jan 2026	Mr X complained that Vale of Glamorgan Council refused to accept his complaint regarding his concerns about water quality. The …	Resolved / Early Resolution
PSOW-202506271	17 Nov 2025	Mrs X complained that Vale of Glamorgan Council failed to provide a stage 2 complaint response. The Ombudsman found that, …	Resolved / Early Resolution
PSOW-202505157	12 Nov 2025	Mrs Q complained that the Vale of Glamorgan Council failed to respond to her complaint concerning its refusal to provide …	Resolved / Early Resolution
PSOW-202502358	30 Jul 2025	Mr A complained that Vale of Glamorgan Council had issued a building completion certificate for his property despite the building …	Resolved / Early Resolution

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