Source · PSOW (Public Services Ombudsman for Wales)

Vale of Glamorgan Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202508912 Sector Local Government Category Other Decided 12 March 2026

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Full decision

Mrs A complained that following her complaint to Vale of Glamorgan Council it failed to provide a Stage 2 complaint response.

The Ombudsman found that whilst the complaint was escalated to Stage 2 procedure, Mrs Ahad not received the final Stage 2 response. The Ombudsman said this caused uncertainty and frustration for Mrs A and decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to, within 6 weeks, issue the final Stage 2 complaint response, apologise and provide an explanation for the delay.

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Other decisions involving Vale of Glamorgan Council

Reference	Date	Summary	Outcome
PSOW-202505556	30 Jun 2026	Mr A complained because he was unhappy with the actions and complaint response from Vale of Glamorgan Council in respect …	Resolved / Early Resolution
PSOW-202601822	30 Jun 2026	Mr A complained that Vale of Glamorgan Council failed to respond to the complaint he submitted regarding the repairs to …	Resolved / Early Resolution
PSOW-202600334	13 May 2026	Mr A complained that the Vale of Glamorgan Council (“the Council”) had nor honoured its commitments for community involvement in …	Resolved / Early Resolution
PSOW-202511004	07 May 2026	Mrs A complained that Vale of Glamorgan Council failed to respond to her complaint. The Ombudsman found that the Council …	Resolved / Early Resolution
PSOW-202510365	17 Mar 2026	Mr B complained that he had raised a repair complaint but that no one had come to inspect or repair …	Resolved / Early Resolution

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