Ms A complained that Hywel Dda University Health Board failed to respond to the complaint she submitted in May 2025.
The Ombudsman found that the Health Board failed to provide Ms A with a final complaint response. The Ombudsman said this caused uncertainty and frustration for Ms A and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 7 weeks, issue the final complaint response, apologise and provide an explanation for the delay, and offer £150 redress payment in recognition of the delays.