3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Mrs A complained about the dental treatment provided to her son by Cardiff and Vale University Health Board. The Ombudsman found that the Health Board had advised Mrs A to complain to her office before issuing a complaint response in accordance with the ‘Putting Things …
Mrs B complained that Cardiff Council had failed to adequately address her concerns and refused to formally respond to her complaint. The Ombudsman found that whilst the Council had correctly refused to respond to her complaint under the Social Services Complaints Process, the Council could …
Mr A complained that Swansea Bay Health Board had failed to respond to his complaint about the treatment and care his father received. The Ombudsman found that Mr A complained to the Health Board 9 months ago and had still not received a formal complaint …
Mrs A complained that Powys Teaching Health Board had refused to investigate her complaint without her son’s consent. Mrs A also said that the Health Board failed to respond to the concerns relating to her own experience, which did not require her sons consent. The …
Miss A complained that Ceredigion County Council had failed to respond to her request for her concerns to be considered as a formal complaint. The Ombudsman found that the Council had overlooked Miss A’s request for the matter to be considered as a formal complaint. …
Ms B complained that Cwm Taf Morgannwg University Health Board had failed to provide a formal response to her formal complaint, which she made to it in April 2025. The Ombudsman found that whilst the Health Board had provided an informal response to Ms B, …
Mrs A complained that she has been waiting for surgery since 2023 and the Health Board is not helping her and delaying her surgery. The Ombudsman found that the Health Board’s complaint response lacked detail and explanation as it was not compliant with the NHS …
Mrs B complained that Aneurin Bevan University Health Board failed to provide a response to her complaint about her late mother, which she made to it, in June 2025. The Ombudsman found that the Health Board had failed to provide regular and meaningful updates and …
Mrs C complained about the care and treatment she received from a Dental Practice in the area of Betsi Cadwaladr University Health Board. Mrs C complained that the Practice did not perform dental work to an appropriate standard when it carried out 2 fillings on …
Mr B complained about whether Neath Port Talbot Council responded appropriately to reports of noise he made regarding a development near his home. The Ombudsman found that, whilst the Council’s investigation into the reports of noise made by Mr B was appropriate, the way the …
Ms A complained about Swansea Council’s Social Services department and its interactions with her about her children. Ms A was dissatisfied with the Council’s response to her Stage 2 complaint. She raised concerns about the Independent Investigation report, which the Council had declined to consider. …
Mr B complained about the treatment he received from Betsi Cadwaladr University Health Board (“the Health Board”), specifically whether a prescription of methadone (used in the treatment of opioid addiction) was managed appropriately and in keeping with relevant guidance and whether a decision not to …
Mrs D complained about the care and treatment provided to her by Swansea Bay University Health Board. The Ombudsman considered whether the investigations conducted by the Health Board into a suspected neuroendocrine tumour (“NET” – a rare form of cancer that affects the cells that …
Miss A complained that the Practice ignored her complaints and reasonable adjustments and did not provide her with a long covid diagnosis, despite assurances. At assessment, it was found that the Practice did not adhere to Miss A’s reasonable adjustments, that Miss A had not …
Mr C complained about the care and treatment he received between September 2023 and July 2024 following his prostate cancer diagnosis. In particular, we considered the significance of the delays in Mr C receiving a prostate-specific membrane antigen positron emission tomography scan (“PSMA PET scan” …
Ms T complained about how the Council responded to her regarding issues with noise transference and repairs required in her flat, as well as her requests for reasonable adjustments in communication. Overall, the Council responded sensitively and proportionately to Ms T’s complaints about noise transference …
Miss A complained that the Council failed to issue the Stage 2 outcome of her complaint within a reasonable time, despite being told her investigation was complete. The Ombudsman found that this leaves Miss A with unanswered questions about the outcome of her complaint and …
Mr B complained that the Health Board failed to respond to his complaint about the length of time he has been waiting to have an operation and why he has been removed from the priority list. The Ombudsman found that whilst the Health Board had …
Mr A complained that Cardiff and Vale University Health Board failed to fully address and respond to his complaint, which he submitted in August 2025, regarding cardiac services. The Ombudsman found that the Health Board had failed to issue a complaint response. She said this …
Ms T complained about how the Council responded to her regarding issues with noise transference and repairs required in her flat, as well as her requests for reasonable adjustments in communication. Overall, the Council responded sensitively and proportionately to Ms T’s complaints about noise transference …
Mr A complained about the care and treatment provided to him by the Health Board for his various health conditions. Mr A also complained about the Health Board breaching the Armed Forces Covenant duty. The Ombudsman found that the Health Board had not provided a …
The Ombudsman investigated Mr C’s complaint about whether his grandfather, Mr A, was appropriately managed and treated when he was admitted to Ysbyty Glan Clwyd between 11 and 20 December 2024. In particular, it considered whether Mr A’s nutritional needs had been met during this …
The Ombudsman received a complaint that a Member (“the Member”) of Flintshire County Council (“the Council”) had breached the Code of Conduct. It was alleged that the Member’s conduct during the time leading up to the Council’s vote on its Local Development Plan (“LDP”) was …
The Ombudsman received a complaint that a Member (“the Member”) of Flintshire County Council (“the Council”) had breached the Code of Conduct. It was alleged that the Member’s conduct during the time leading up to the Council’s vote on its Local Development Plan (“LDP”) was …
Ms A complained that the Practice failed to respond to aspects of the complaint she submitted in June 2025. The Ombudsman found that, while the Practice had responded, it had failed to respond to all of the concerns raised. The Ombudsman said this caused uncertainty …