Mrs A’s complaint centred on whether the GP Practice failed to recognise her signs of heart failure and carry out appropriate investigations and a timely referral because it misdiagnosed her shortness of breath as asthma for 9 months between February and October 2024.
The Ombudsman did not uphold Mrs A’s complaint. The investigation found that Mrs A’s asthma management was appropriate and that there was no objective clinical evidence to suggest that she had heart failure before October 2024.