Carmarthenshire County Council

Mr H complained about the quality of his daughter’s swimming lessons and a failure by Carmarthenshire County Council to respond to the complaint he made to it in October 2025.

The Ombudsman found that the Council had acknowledged Mr H’s complaint in October 2025 and had failed to respond, which she said caused frustration to Mr H. The Ombudsman decided to settle the complaint without a formal investigation.

The Ombudsman sought and gained the Council’s agreement to apologise to Mr H for failing to respond to his complaint, to explain to him why no response was issued, and to issue a Stage 2 complaint response within 4 weeks.