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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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10 Feb 2026 Maladministration Southwark Council (202434183) Case 202434183 · Local Authority / ALMO or TMO Decision Case ID 202434183 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 9 Feb 2026 Partial Maladministration Basildon Borough Council (202344102) Case 202344102 · Local Authority / ALMO or TMO Decision Case ID 202344102 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 9 Feb 2026 Partial Maladministration Birmingham City Council (202524388) Case 202524388 · Local Authority / ALMO or TMO Decision Case ID 202524388 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 9 Feb 2026 Maladministration Southampton City Council (202318910) Case 202318910 · Local Authority / ALMO or TMO Decision Case ID 202318910 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy … 9 Feb 2026 Maladministration Southwark Council (202451019) Case 202451019 · Local Authority / ALMO or TMO Decision Case ID 202451019 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 9 Feb 2026 Maladministration Southwark Council (202451951) Case 202451951 · Managing Relations Decision Case ID 202451951 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 09 February … 6 Feb 2026 No Maladministration Nottingham City Council (202322833) Case 202322833 · Responsive repairs/activity Decision Case ID 202322833 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 06 … 6 Feb 2026 Maladministration Waverley Borough Council (202526088) Case 202526088 · Local Authority / ALMO or TMO Decision Case ID 202526088 Decision type Investigation Landlord Waverley Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 6 … 5 Feb 2026 Maladministration City of Lincoln Council (202448151) Case 202448151 · Local Authority / ALMO or TMO Decision Case ID 202448151 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO … 2 Feb 2026 Partial Maladministration London Borough of Camden Council (202429434) Case 202429434 · Local Authority / ALMO or TMO The landlord’s stage 2 response was slightly delayed. However, we do not consider this a failure which would amount to … 2 Feb 2026 Maladministration London Borough of Camden Council (202513249) Case 202513249 · Local Authority / ALMO or TMO Decision Case ID 202513249 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 2 Feb 2026 Maladministration Sandwell Metropolitan Borough Council (202406753) Case 202406753 · Local Authority / ALMO or TMO Decision Case ID 202406753 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Partial Maladministration Basildon Borough Council (202451868) Case 202451868 · Local Authority / ALMO or TMO Decision Case ID 202451868 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 30 Jan 2026 Partial Maladministration City of Doncaster Council (202442198) Case 202442198 · Local Authority / ALMO or TMO Decision Case ID 202442198 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 No Maladministration City of Doncaster Council (202519515) Case 202519515 · Local Authority / ALMO or TMO Decision Case ID 202519515 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Reasonable Redress Gateshead Metropolitan Borough Council (202500561) Case 202500561 · Local Authority / ALMO or TMO Decision Case ID 202500561 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Maladministration London Borough of Camden Council (202522015) Case 202522015 · Managing Relations Decision Case ID 202522015 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 30 Jan 2026 Partial Maladministration South Derbyshire District Council (202440948) Case 202440948 · Local Authority / ALMO or TMO Decision Case ID 202440948 Decision type Investigation Landlord South Derbyshire District Council Landlord type Local authority Occupancy Secure tenancy Date … 29 Jan 2026 Partial Maladministration Arun District Council (202524839) Case 202524839 · Local Authority / ALMO or TMO Decision Case ID 202524839 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Jan 2026 Maladministration City of Westminster Council (202409414) Case 202409414 · Local Authority / ALMO or TMO Decision Case ID 202409414 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Partial Maladministration Darlington Borough Council (202452047) Case 202452047 · Local Authority / ALMO or TMO Decision Case ID 202452047 Decision type Investigation Landlord Darlington Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Jan 2026 Partial Maladministration Haringey London Borough Council (202342713) Case 202342713 · Local Authority / ALMO or TMO Decision Case ID 202342713 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Partial Maladministration Manchester City Council (202401237) Case 202401237 · Local Authority / ALMO or TMO Decision Case ID 202401237 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Jan 2026 No Maladministration Medway Council (202423533) Case 202423533 · Local Authority / ALMO or TMO Decision Case ID 202423533 Decision type Investigation Landlord Medway Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 29 Jan 2026 Mediation Newcastle City Council (202330820) Case 202330820 · Local Authority / ALMO or TMO Decision Case ID 202330820 Decision type Investigation Landlord Newcastle City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Jan 2026 Partial Maladministration Basildon Borough Council (202515324) Case 202515324 · Local Authority / ALMO or TMO Decision Case ID 202515324 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Jan 2026 Partial Maladministration Birmingham City Council (202448332) Case 202448332 · Local Authority / ALMO or TMO Decision Case ID 202448332 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Jan 2026 Maladministration East Devon District Council (202500373) Case 202500373 · Local Authority / ALMO or TMO Decision Case ID 202500373 Decision type Investigation Landlord East Devon District Council Landlord type Local Authority / ALMO or TMO … 27 Jan 2026 Maladministration City of Lincoln Council (202513116) Case 202513116 · Local Authority / ALMO or TMO Decision Case ID 202513116 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO … 27 Jan 2026 Maladministration City of Westminster Council (202336425) Case 202336425 · Local Authority / ALMO or TMO Decision Case ID 202336425 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Flexible Tenancy Date … 27 Jan 2026 Partial Maladministration Dudley Metropolitan Borough Council (202418280) Case 202418280 · Local Authority / ALMO or TMO Decision Case ID 202418280 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 26 Jan 2026 Partial Maladministration Barnsley Metropolitan Borough Council (202506461) Case 202506461 · Local Authority / ALMO or TMO Decision Case ID 202506461 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 26 Jan 2026 Partial Maladministration Canterbury City Council (202339997) Case 202339997 · Local Authority / ALMO or TMO Decision Case ID 202339997 Decision type Investigation Landlord Canterbury City Council Landlord type Local Authority / ALMO or TMO Occupancy … 26 Jan 2026 Partial Maladministration Fareham Borough Council (202417935) Case 202417935 · Local Authority / ALMO or TMO Decision Case ID 202417935 Decision type Investigation Landlord Fareham Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 26 … 26 Jan 2026 Maladministration Mansfield District Council (202527837) Case 202527837 · Local Authority / ALMO or TMO Decision Case ID 202527837 Decision type Investigation Landlord Mansfield District Council Landlord type Local Authority / ALMO or TMO Occupancy … 23 Jan 2026 No Maladministration Barnsley Metropolitan Borough Council (202431978) Case 202431978 · Local Authority / ALMO or TMO Decision Case ID 202431978 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 23 Jan 2026 Maladministration Basildon Borough Council (202519152) Case 202519152 · Local Authority / ALMO or TMO Decision Case ID 202519152 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 23 Jan 2026 Partial Maladministration City of Wolverhampton Council (202519716) Case 202519716 · Local Authority / ALMO or TMO Decision Case ID 202519716 Decision type Investigation Landlord City of Wolverhampton Council Landlord type Local Authority / ALMO or TMO … 23 Jan 2026 Partial Maladministration Norwich City Council (202416233) Case 202416233 · Managing Relations Decision Case ID 202416233 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 22 Jan 2026 Partial Maladministration Harlow District Council (202516942) Case 202516942 · Local Authority / ALMO or TMO Decision Case ID 202516942 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy … 22 Jan 2026 Partial Maladministration West Northamptonshire Council (202318491) Case 202318491 · Local Authority / ALMO or TMO Decision Case ID 202318491 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority Occupancy Leaseholder Date 22 January … 21 Jan 2026 No Maladministration City of Wolverhampton Council (202519732) Case 202519732 · Local Authority / ALMO or TMO Decision Case ID 202519732 Decision type Investigation Landlord City of Wolverhampton Council Landlord type Local Authority / ALMO or TMO … 20 Jan 2026 No Maladministration Brighton and Hove City Council (202407907) Case 202407907 · Local Authority / ALMO or TMO Decision Case ID 202407907 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 20 Jan 2026 Outside Jurisdiction Southwark Council (202425439) Case 202425439 · Responsive repairs/activity Decision Case ID 202425439 Decision type Jurisdiction Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 January … 16 Jan 2026 No Maladministration Exeter City Council (202513791) Case 202513791 · Local Authority / ALMO or TMO Decision Case ID 202513791 Decision type Investigation Landlord Exeter City Council Landlord type Local Authority / ALMO or TMO Occupancy … 14 Jan 2026 Partial Maladministration North Tyneside Council (202421454) Case 202421454 · Local Authority / ALMO or TMO Decision Case ID 202421454 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy … 14 Jan 2026 Partial Maladministration Thurrock Council (202404967) Case 202404967 · Local Authority / ALMO or TMO Decision Case ID 202404967 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 9 Jan 2026 Partial Maladministration Birmingham City Council (202329205) Case 202329205 · Local Authority / ALMO or TMO Decision Case ID 202329205 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 9 Jan 2026 Maladministration London Borough of Camden Council (202508589) Case 202508589 · Local Authority / ALMO or TMO Decision Case ID 202508589 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local authority Occupancy Leaseholder Date … 9 Jan 2026 Maladministration Norwich City Council (202439923) Case 202439923 · Local Authority / ALMO or TMO Decision Case ID 202439923 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy …