Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "local" ×

Showing 584 of 16,595 decisions matching "local"

Decisions

Most recent first
13 Nov 2025 Partial Maladministration Southwark Council (202343570) Case 202343570 · Local Authority / ALMO or TMO Decision Case ID 202343570 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November … 12 Nov 2025 Partial Maladministration Blackpool Borough Council (202428526) Case 202428526 · Managing Relations Decision Case ID 202428526 Decision type Investigation Landlord Blackpool Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 12 Nov 2025 Partial Maladministration Leeds City Council (202336074) Case 202336074 · Managing Relations Decision Case ID 202336074 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 12 Nov 2025 Maladministration London Borough of Hounslow (202337986) Case 202337986 · ASB/Abuse/Nuisance Decision Case ID 202337986 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 12 Nov 2025 No Maladministration Nottingham City Council (202322483) Case 202322483 · Local Authority / ALMO or TMO Decision Case ID 202322483 Decision type Investigation Landlord Nottingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 12 … 11 Nov 2025 Maladministration Harlow District Council (202343281) Case 202343281 · Local Authority / ALMO or TMO Decision Case ID 202343281 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy … 11 Nov 2025 Maladministration London Borough of Enfield (202416777) Case 202416777 · Managing Relations Decision Case ID 202416777 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO … 11 Nov 2025 Reasonable Redress London Borough of Hackney (202405683) Case 202405683 · Local Authority / ALMO or TMO Decision Case ID 202405683 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 11 Nov 2025 Maladministration London Borough of Tower Hamlets (202403067) Case 202403067 · Estate Management Decision Case ID 202403067 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 11 Nov 2025 No Maladministration Royal Borough Of Greenwich (202329908) Case 202329908 · Local Authority / ALMO or TMO Decision Case ID 202329908 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 11 Nov 2025 No Maladministration Wigan Council (202231014) Case 202231014 · Managing Relations Decision Case ID 202231014 Decision type Investigation Landlord Wigan Council Landlord type Local Authority / ALMO or TMO Occupancy Assured … 10 Nov 2025 Partial Maladministration Leeds City Council (202332405) Case 202332405 · Local Authority / ALMO or TMO Decision Case ID 202332405 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Nov 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202335928) Case 202335928 · Local Authority / ALMO or TMO Decision Case ID 202335928 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 10 Nov 2025 Mediation London Borough of Hammersmith and Fulham (202339384) Case 202339384 · Responsive repairs/activity Decision Case ID 202339384 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority Occupancy Secure … 10 Nov 2025 Outside Jurisdiction Southampton City Council (202431015) Case 202431015 · Local Authority / ALMO or TMO Decision Case ID 202431015 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Nov 2025 Reasonable Redress Southwark Council (202400316) Case 202400316 · Managing Relations Decision Case ID 202400316 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 10 Nov 2025 No Maladministration Stevenage Borough Council (202408578) Case 202408578 · Local Authority / ALMO or TMO Decision Case ID 202408578 Decision type Investigation Landlord Stevenage Borough Council Landlord type Local Authority Occupancy Leaseholder Date 10 November … 7 Nov 2025 Partial Maladministration City of Westminster Council (202501439) Case 202501439 · ASB/Abuse/Nuisance Decision Case ID 202501439 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Flexible Tenancy Date … 7 Nov 2025 Reasonable Redress Haringey London Borough Council (202501855) Case 202501855 · Local Authority / ALMO or TMO Decision Case ID 202501855 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 7 Nov 2025 Outside Jurisdiction London Borough of Havering Council (202326227) Case 202326227 · Local Authority / ALMO or TMO Decision Case ID 202326227 Decision type Jurisdiction Landlord London Borough of Havering Council Landlord type Local Authority / ALMO or … 7 Nov 2025 Partial Maladministration London Borough of Islington (202429645) Case 202429645 · Local Authority / ALMO or TMO Decision Case ID 202429645 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date … 7 Nov 2025 Maladministration London Borough of Lambeth (202410952) Case 202410952 · Local Authority / ALMO or TMO Decision Case ID 202410952 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 7 … 7 Nov 2025 Maladministration London Borough of Lambeth (202428095) Case 202428095 · Local Authority / ALMO or TMO Decision Case ID 202428095 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 7 Nov 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202318239) Case 202318239 · Local Authority / ALMO or TMO Decision Case ID 202318239 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 7 Nov 2025 No Maladministration Thurrock Council (202336412) Case 202336412 · Local Authority / ALMO or TMO Decision Case ID 202336412 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 6 Nov 2025 Partial Maladministration Birmingham City Council (202330777) Case 202330777 · Local Authority / ALMO or TMO Decision Case ID 202330777 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 6 … 6 Nov 2025 Reasonable Redress Birmingham City Council (202423205) Case 202423205 · Local Authority / ALMO or TMO Decision Case ID 202423205 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 6 Nov 2025 Maladministration Southwark Council (202308062) Case 202308062 · Local Authority / ALMO or TMO `Decision Case ID 202308062 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Assured … 5 Nov 2025 Partial Maladministration London Borough of Croydon (202409223) Case 202409223 · Local Authority / ALMO or TMO Decision Case ID 202409223 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 5 Nov 2025 Maladministration London Borough of Lambeth (202452181) Case 202452181 · Local Authority / ALMO or TMO Decision Case ID 202452181 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 4 Nov 2025 Maladministration London Borough of Hammersmith and Fulham (202441018) Case 202441018 · Local Authority / ALMO or TMO Decision Case ID 202441018 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 4 Nov 2025 Partial Maladministration London Borough of Hounslow (202343086) Case 202343086 · Local Authority / ALMO or TMO Decision Case ID 202343086 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 3 Nov 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202306969) Case 202306969 · Managing Relations Decision Case ID 202306969 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority Occupancy Introductory Tenancy Date … 3 Nov 2025 Partial Maladministration London Borough of Camden Council (202401024) Case 202401024 · Local Authority / ALMO or TMO Decision Case ID 202401024 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 31 Oct 2025 Maladministration Crawley Borough Council (202342908) Case 202342908 · Local Authority / ALMO or TMO Decision Case ID 202342908 Decision type Investigation Landlord Crawley Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 31 Oct 2025 Maladministration London Borough of Ealing (202426484) Case 202426484 · Local Authority / ALMO or TMO Decision Case ID 202426484 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO … 31 Oct 2025 Partial Maladministration London Borough of Islington (202341071) Case 202341071 · Local Authority / ALMO or TMO Decision Case ID 202341071 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 31 Oct 2025 Maladministration London Borough of Lambeth (202330224) Case 202330224 · Health and Safety (inc. building safety) Decision Case ID 202330224 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 31 Oct 2025 Maladministration London Borough of Lambeth (202342651) Case 202342651 · Managing Relations Decision Case ID 202342651 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 31 … 31 Oct 2025 Maladministration London Borough of Lambeth (202501138) Case 202501138 · Managing Relations Decision Case ID 202501138 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 31 Oct 2025 No Maladministration London Borough of Newham (202445140) Case 202445140 · Managing Relations Decision Case ID 202445140 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 31 Oct 2025 Partial Maladministration London Borough of Tower Hamlets (202426456) Case 202426456 · Managing Relations Decision Case ID 202426456 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 31 Oct 2025 Partial Maladministration London Borough of Tower Hamlets (202427344) Case 202427344 · Managing Relations Decision Case ID 202427344 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 31 Oct 2025 Partial Maladministration London Borough of Wandsworth (202346831) Case 202346831 · Local Authority / ALMO or TMO Decision Case ID 202346831 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 31 Oct 2025 No Maladministration Newcastle City Council (202409589) Case 202409589 · Local Authority / ALMO or TMO Decision Case ID 202409589 Decision type Investigation Landlord Newcastle City Council Landlord type Local Authority / ALMO or TMO Occupancy … 31 Oct 2025 Maladministration Norwich City Council (202402008) Case 202402008 · Local Authority / ALMO or TMO Decision Case ID 202402008 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 31 Oct 2025 Partial Maladministration Norwich City Council (202423175) Case 202423175 · Managing Relations Decision Case ID 202423175 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority Occupancy Secure Tenancy Date 31 … 31 Oct 2025 Partial Maladministration Royal Borough Of Greenwich (202430607) Case 202430607 · Local Authority / ALMO or TMO Decision Case ID 202430607 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 31 Oct 2025 Partial Maladministration St Albans City and District Council (202429798) Case 202429798 · Local Authority / ALMO or TMO Decision Case ID 202429798 Decision type Investigation Landlord St Albans City and District Council Landlord type Local Authority Occupancy Secure … 30 Oct 2025 Partial Maladministration Adur District Council (202440819) Case 202440819 · Local Authority / ALMO or TMO Decision Case ID 202440819 Decision type Investigation Landlord Adur District Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 …