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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 584 of 16,595 decisions matching "local"

Decisions

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16 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202338938) Case 202338938 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s request for a transfer. The resident’s reports about their neighbour’s … 29 Feb 2024 Partial Maladministration Accent Housing Limited (202116235) Case 202116235 · Financial The complaint is about; The landlord's response to the resident's reports of having no heating and hot water. The landlord's … 31 Jan 2024 Partial Maladministration London Borough of Hackney (202126095) Case 202126095 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to reports about disrepair. The landlord’s response to safeguarding concerns. The landlord’s handling … 29 Nov 2023 Maladministration Clarion Housing Association Limited (202121522) Case 202121522 · Managing Relations The complaint is about the resident’s reports concerning the landlord’s handling of: Its communication not being disability friendly. A complaint … 14 Sep 2023 Partial Maladministration London Borough of Harrow (202205620) Case 202205620 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident's concerns about the behaviour of a member of staff; The … 30 Aug 2023 Partial Maladministration Moat Homes Limited (202208721) Case 202208721 · Estate Management The complaint is about: The level of priority awarded by the local authority for rehousing. The landlord’s response to the … 16 Jan 2023 Partial Maladministration Origin Housing Limited (202205416) Case 202205416 · Managing Relations The complaint is about: How the landlord handled the resident’s management transfer, specifically the reciprocal transfer through the local authority. … 12 Jan 2023 Partial Maladministration Sovereign Housing Association Limited (202207363) Case 202207363 · Information and data management The complaint is about the landlord’s handling of: Toilet repairs and the bathroom adaptation. The resident’s reports of issues with … 13 Jun 2022 Partial Maladministration Connexus Housing One Limited (202001271) Case 202001271 · ASB/Abuse/Nuisance This complaint is about: The residents’ historic concerns about various issues including: The landlord’s handling of anti-social behaviour (ASB) and … 23 May 2022 No Maladministration One Housing Group Limited (202001357) Case 202001357 · ASB/Abuse/Nuisance The resident’s complaint is about the following: How the landlord handled the resident’s reports of anti-social behaviour from the neighbour … 24 Feb 2022 Outside Jurisdiction Peabody Trust (201908122) Case 201908122 · Estate Management The complaint is about information provided to the resident regarding parking restrictions in the local area. 22 Feb 2022 Reasonable Redress Westminster City Council (202109512) Case 202109512 · ASB/Abuse/Nuisance The complaint is about: The actions of the local authority’s environmental health department in response to the resident’s reports of … 1 Feb 2022 Outside Jurisdiction Kingston upon Thames Council (202112834) Case 202112834 · Health and Safety (inc. building safety) The complaint concerns several issues relating to the provision and management of temporary accommodation provided by the local authority. Specifically, … 31 Jan 2022 Partial Maladministration Tuntum Housing Association Limited (202102559) Case 202102559 · Managing Relations The complaint is regarding: The landlord’s handling of the resident’s Move on Support Package (MoSP) application. The landlord’s response to … 21 Dec 2021 Outside Jurisdiction Dudley Metropolitan Borough Council (202102362) Case 202102362 · Moving/Buying/Selling Home The complaint is about the local authority’s decision not to grant the resident the right to buy. 30 Nov 2021 Partial Maladministration LiveWest Homes Limited (202015208) Case 202015208 · Managing Relations The complaint is about the landlord’s response in respect of: The resident’s reports about delays in completing repairs in the … 5 Nov 2021 No Maladministration Hightown Housing Association Limited (202009452) Case 202009452 · Managing Relations The complaint is about: The local authority’s decision to allocate the property to the resident and the conduct of the … 14 Oct 2021 Outside Jurisdiction Onward Homes Limited (202014978) Case 202014978 · Managing Relations The complaint concerns: Reports that the landlord has prevented the resident from engaging with voluntary community groups. The closure of … 1 Sep 2021 No Maladministration Leeds City Council (202105984) Case 202105984 · Managing Relations The complaints are about: the landlord’s response to the resident’s report of an incident involving an operative working at a … 4 Aug 2021 No Maladministration Runnymede Borough Council (202009034) Case 202009034 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the applicant’s request to be added to his parent’s tenancy agreement. The … 30 Jun 2021 No Maladministration Places for People Homes Limited (201916334) Case 201916334 · Managing Relations The complaint is about: The landlord’s handling of report of a sewage leak and concerns about drainage in the property. … 28 Jun 2021 Outside Jurisdiction Tower Hamlets Council (202008756) Case 202008756 · Moving/Buying/Selling Home The complaint is about the level of compensation awarded by the local authority for how a Right to Buy application … 9 Jun 2021 No Maladministration Clarion Housing Association Limited (202015048) Case 202015048 · Old Property Condition migrated-2025 The complaint refers to: The landlord’s handling of the major adaptations to the resident’s property. The resident’s concerns about delays … 24 May 2021 Partial Maladministration London Borough of Redbridge (202008791) Case 202008791 · Local Authority / ALMO or TMO The resident has complained about: the local authority Environmental Health team’s decision not to take enforcement action against his neighbour … 16 Apr 2021 Partial Maladministration Leeds City Council (202007676) Case 202007676 · Local Authority / ALMO or TMO The complaint is about: The conduct of a local ward member in respect of a planning application. The allocation of … 31 Mar 2021 Partial Maladministration Home Group Limited (201914309) Case 201914309 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s request for re-housing from the local authority. The landlord’s handling of … 31 Mar 2021 Partial Maladministration Lambeth Council (201902272) Case 201902272 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to the resident’s reports that her property was not suitable for her needs … 30 Mar 2021 Partial Maladministration Southern Housing Group Limited (201915218) Case 201915218 · Old Charges categories The resident complains about: How the landlord handled the administration of her rent account, specifically, its decision to issue a … 8 Mar 2021 Reasonable Redress South Tyneside Homes (202005951) Case 202005951 · Financial The complaint is about: The landlord’s administration of the resident’s rent account. The resident’s concern in relation to receiving invoices … 26 Feb 2021 Outside Jurisdiction Haringey Council (201916353) Case 201916353 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of repair in her temporary accommodation to the lift … 25 Feb 2021 Maladministration A2Dominion Housing Group Limited (202007934) Case 202007934 The resident’s complaint is about: The landlord’s handling of the consequences of local power surges to the building affecting: The … 4 Feb 2021 Maladministration London & Quadrant Housing Trust (202001175) Case 202001175 · Old Complaints Handling categories The complaint concerns: The landlord’s decision to replace a double-glazed bedroom window, that it had installed at the resident’s property, … 29 Jan 2021 No Maladministration Haringey Council (202000931) Case 202000931 · Local Authority / ALMO or TMO The complaint regards the landlord’s handling of issues reported by the resident relating the implementation of an intergenerational living project … 23 Dec 2020 No Maladministration Network Homes Limited (201916173) Case 201916173 · Old Complaints Handling categories The complaint is about the landlord’s: response to the resident’s reports about damage to the bin storeroom shutter; response to …