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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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17 Dec 2025 Maladministration NSAH (Alliance Homes) Limited (202412694) Case 202412694 · Managing Relations Decision Case ID 202412694 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Partial Maladministration One Vision Housing Limited (202508749) Case 202508749 · Managing Relations Decision Case ID 202508749 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Maladministration Orbit Housing Association Limited (202408056) Case 202408056 · Managing Relations Decision Case ID 202408056 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Maladministration Paragon Asra Housing Limited (202417044) Case 202417044 · Estate Management Decision Case ID 202417044 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202406891) Case 202406891 · Health and Safety (inc. building safety) Decision Case ID 202406891 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association … 17 Dec 2025 Partial Maladministration Places for People Group Limited (202340632) Case 202340632 · Managing Relations Decision Case ID 202340632 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Secure Tenancy … 17 Dec 2025 Partial Maladministration Stonewater Limited (202338402) Case 202338402 · Estate Management 5Decision Case ID 202338402 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 17 December 2025 … 17 Dec 2025 Maladministration The Guinness Partnership Limited (202508933) Case 202508933 · Managing Relations Decision Case ID 202508933 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 17 Dec 2025 Outside Jurisdiction Your Housing Group Limited (202408907) Case 202408907 · ASB/Abuse/Nuisance Decision Case ID 202408907 Decision type Jurisdiction Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Dec 2025 Maladministration bpha Limited (202433297) Case 202433297 · Managing Relations Decision Case ID 202433297 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December … 16 Dec 2025 No Maladministration Citizen Housing Group Limited (202503624) Case 202503624 · Health and Safety (inc. building safety) Decision Case ID 202503624 and 202538587 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured … 16 Dec 2025 Partial Maladministration Clarion Housing Association Limited (202416331) Case 202416331 · Managing Relations Decision Case ID 202416331 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Dec 2025 Maladministration Clarion Housing Association Limited (202505645) Case 202505645 · ASB/Abuse/Nuisance Decision Case ID 202505645 Decision type Investigation Landlord Clarion Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 16 … 16 Dec 2025 No Maladministration Estuary Housing Association Limited (202335719) Case 202335719 · Estate Management Decision Case ID 202335719 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 16 Dec 2025 No Maladministration ForHousing Limited (202433325) Case 202433325 · Managing Relations Decision Case ID 202433325 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Date 16 December 2025 … 16 Dec 2025 Maladministration GreenSquareAccord Limited (202514443) Case 202514443 · Managing Relations Decision Case ID 202514443 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December … 16 Dec 2025 Partial Maladministration Hastoe Housing Association Limited (202342487) Case 202342487 · Health and Safety (inc. building safety) Decision Case ID 202342487 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 16 Dec 2025 Maladministration Hyde Housing Association Limited (202505788) Case 202505788 · Managing Relations Decision Case ID 202505788 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Dec 2025 No Maladministration Irwell Valley Housing Association Limited (202340420) Case 202340420 · Managing Relations Decision Case ID 202340420 Decision type Investigation Landlord Irwell Valley Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 16 Dec 2025 Partial Maladministration Jigsaw Homes Group Limited (202508313) Case 202508313 · Managing Relations Decision Case ID 202508313 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Dec 2025 Maladministration LiveWest Homes Limited (202336483) Case 202336483 · Responsive repairs/activity Decision Case ID 202336483 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 … 16 Dec 2025 Maladministration Moat Homes Limited (202514334) Case 202514334 · Managing Relations Decision Case ID 202514334 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 16 … 16 Dec 2025 Partial Maladministration One Vision Housing Limited (202412221) Case 202412221 · Managing Relations Decision Case ID 202412221 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 16 Dec 2025 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202511433) Case 202511433 · Managing Relations Decision Case ID 202511433 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association … 16 Dec 2025 Partial Maladministration Selwood Housing Society Limited (202432833) Case 202432833 · Managing Relations Decision Case ID 202432833 Decision type Investigation Landlord Selwood Housing Society Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Dec 2025 Maladministration Thrive Homes Limited (202436232) Case 202436232 · ASB/Abuse/Nuisance Decision Case ID 202436232 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 15 Dec 2025 Partial Maladministration Bolton at Home Limited (202425915) Case 202425915 · Health and Safety (inc. building safety) Decision Case ID 202425915 Decision type Investigation Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 15 Dec 2025 Maladministration Coastline Housing Limited (202300842) Case 202300842 · ASB/Abuse/Nuisance Decision Case ID 202300842 Decision type Investigation Landlord Coastline Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Dec 2025 Partial Maladministration Hightown Housing Association Limited (202509436) Case 202509436 · Managing Relations Decision Case ID 202509436 Decision type Investigation Landlord Hightown Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 15 Dec 2025 Partial Maladministration Karbon Homes Limited (202436994) Case 202436994 · Financial Decision Case ID 202436994 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Dec 2025 Partial Maladministration LiveWest Homes Limited (202400450) Case 202400450 · Health and Safety (inc. building safety) Decision Case ID 202400450 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 15 December … 15 Dec 2025 Mediation Ongo Homes Limited (202339800) Case 202339800 · Financial Decision Case ID 202339800 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Dec 2025 Maladministration Paragon Asra Housing Limited (202434895) Case 202434895 · Managing Relations Decision Case ID 202434895 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 15 Dec 2025 Maladministration Stonewater Limited (202508686) Case 202508686 · Managing Relations Decision Case ID 202508686 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December … 15 Dec 2025 Maladministration Together Housing Association Limited (202416104) Case 202416104 · ASB/Abuse/Nuisance Decision Case ID 202416104 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 15 Dec 2025 Partial Maladministration Torus62 Limited (202324614) Case 202324614 · Managing Relations Decision Case ID 202324614 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 15 … 15 Dec 2025 No Maladministration Wandle Housing Association Limited (202517573) Case 202517573 · Financial Decision Case ID 202517573 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Dec 2025 Partial Maladministration Citizen Housing Group Limited (202434808) Case 202434808 · Health and Safety (inc. building safety) Decision Case ID 202434808 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Dec 2025 Mediation Clarion Housing Association Limited (202320850) Case 202320850 · Financial Decision Case ID 202320850 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 12 … 12 Dec 2025 Maladministration Clarion Housing Association Limited (202511221) Case 202511221 · Managing Relations Decision Case ID 202511221 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 12 Dec 2025 Maladministration Fairhive Homes Limited (202435735) Case 202435735 · Managing Relations Decision Case ID 202435735 Decision type Investigation Landlord Fairhive Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Dec 2025 No Maladministration Home Group Limited (202436012) Case 202436012 · ASB/Abuse/Nuisance Decision Case ID 202436012 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Dec 2025 Partial Maladministration Incommunities Limited (202311966) Case 202311966 · Estate Management Decision Case ID 202311966 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December … 12 Dec 2025 Outside Jurisdiction Midland Heart Limited (202334895) Case 202334895 · Responsive repairs/activity Decision Case ID 202334895 Decision type Jurisdiction Landlord Midland Heart Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 … 12 Dec 2025 Partial Maladministration One Housing Group Limited (202329336) Case 202329336 · Financial Decision Case ID 202329336 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Dec 2025 Maladministration Places for People Group Limited (202440830) Case 202440830 · Managing Relations Decision Case ID 202440830 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Dec 2025 Maladministration The Guinness Partnership Limited (202513912) Case 202513912 · Managing Relations Decision Case ID 202513912 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Dec 2025 Partial Maladministration Worthing Homes Limited (202403697) Case 202403697 · Financial Decision Case ID 202403697 Decision type Investigation Landlord Worthing Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 11 Dec 2025 Partial Maladministration Broadacres Housing Association Limited (202514673) Case 202514673 · ASB/Abuse/Nuisance Decision Case ID 202514673 Decision type Investigation Landlord Broadacres Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Dec 2025 Severe Maladministration Citizen Housing Group Limited (202431874) Case 202431874 · Managing Relations Decision Case ID 202431874 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date …