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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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18 Nov 2021 Outside Jurisdiction One Housing Group Limited (202106911) Case 202106911 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about the actions of the Residents’ Association. 17 Nov 2021 No Maladministration Hyde Housing Association Limited (202013546) Case 202013546 · Old Property Condition migrated-2025 The resident has complaint about the landlord’s handling of a pigeon infestation and related works to his roof. 17 Nov 2021 Maladministration Sanctuary Housing Association (202012638) Case 202012638 · Managing Relations The complaint is about the landlord’s handling of the resident's reports of defects at his new build property. The Ombudsman … 16 Nov 2021 No Maladministration Clarion Housing Association Limited (202017448) Case 202017448 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports that the property is too cold – due to … 16 Nov 2021 Partial Maladministration Clarion Housing Association Limited (202107040) Case 202107040 · Managing Relations The complaint is about: 16 Nov 2021 Outside Jurisdiction Thames Valley Housing Association Limited (202108098) Case 202108098 · Information and data management The complaint is about the landlord’s handling of the resident’s formal complaint about its response to her subject access request. 15 Nov 2021 Partial Maladministration Clarion Housing Association Limited (202015970) Case 202015970 · Financial The complaint is about the landlord’s: Response to the resident’s reports of damage to the property’s front door. Delay in … 15 Nov 2021 Outside Jurisdiction Irwell Valley Housing Association Limited (202111977) Case 202111977 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale of the resident’s shared ownership property. 12 Nov 2021 Reasonable Redress Clarion Housing Association Limited (202001355) Case 202001355 · Financial The complaint is about the landlord’s: Response to the resident’s reports of a leak at a neighbouring property and the … 11 Nov 2021 Outside Jurisdiction Clarion Housing Association Limited (202015742) Case 202015742 · Financial REPORT COMPLAINT 202015742 Clarion Housing Association Limited 11 November 2021 Our approach What we can and cannot consider is called … 9 Nov 2021 Reasonable Redress Clarion Housing Association Limited (202009298) Case 202009298 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) noise nuisance. 9 Nov 2021 Reasonable Redress Sanctuary Housing Association (202016572) Case 202016572 · ASB/Abuse/Nuisance The complaint concerns how the landlord dealt with the resident’s reports of antisocial behaviour (ASB) and noise nuisance: Prior to … 8 Nov 2021 No Maladministration Clarion Housing Association Limited (202108504) Case 202108504 · Managing Relations The complaint is about the landlord's response to the resident’s concerns regarding the condition of the property’s back door and … 8 Nov 2021 No Maladministration Guinness Housing Association Limited (202012379) Case 202012379 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour. The landlord’s … 5 Nov 2021 No Maladministration Hightown Housing Association Limited (202009452) Case 202009452 · Managing Relations The complaint is about: The local authority’s decision to allocate the property to the resident and the conduct of the … 5 Nov 2021 Reasonable Redress Thames Valley Housing Association Limited (202016953) Case 202016953 · Financial The complaint is about: The landlord’s handling of the resident’s communal electricity charges and refund. The landlord’s handling of the … 5 Nov 2021 Outside Jurisdiction Wandle Housing Association Limited (202017622) Case 202017622 · Financial The landlord’s handling of the resident’s reports they were missold their property due to the increase and level of service … 4 Nov 2021 Maladministration Sovereign Housing Association Limited (202106885) Case 202106885 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of soundproofing to the resident’s home. 2 Nov 2021 No Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202004846) Case 202004846 · Occupancy Rights The complaint is about the landlord’s response to the resident’s reports of overcrowding and difficulties experienced with the bidding process. 2 Nov 2021 Outside Jurisdiction Sanctuary Housing Association (202108590) Case 202108590 · Moving/Buying/Selling Home The complaint concerns the accuracy of a listing on Devon Homes Choice. 1 Nov 2021 No Maladministration Clarion Housing Association Limited (202103372) Case 202103372 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of staff conduct during a telephone call in May … 29 Oct 2021 No Maladministration Arawak Walton Housing Association Limited (201908574) Case 201908574 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about damp, mould and repairs issues and her request … 29 Oct 2021 Reasonable Redress Clarion Housing Association Limited (202014589) Case 202014589 · Estate Management The complaint is about the landlord’s response to the resident’s reports about service charges and communal cleaning and maintenance. 29 Oct 2021 Reasonable Redress Clarion Housing Association Limited (202016583) Case 202016583 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered to the resident further to his reports of leaks into his … 29 Oct 2021 No Maladministration Clarion Housing Association Limited (202110940) Case 202110940 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise from a neighbour. 29 Oct 2021 Mediation Together Housing Association Limited (202017288) Case 202017288 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s report of the sounding of the carbon monoxide alarm. 28 Oct 2021 Maladministration Clarion Housing Association Limited (202016236) Case 202016236 · Estate Management The complaint is regarding: The landlord’s response to the resident’s reports of a blocked drain. The landlord’s handling of the … 27 Oct 2021 Partial Maladministration Guinness Housing Association Limited (202100589) Case 202100589 · Managing Relations The complaint concerns the landlord’s: Response to the resident’s request for compensation for damage caused to his carpets, following a … 26 Oct 2021 Maladministration Clarion Housing Association Limited (202015630) Case 202015630 · Managing Relations This complaint is about the landlord’s: Handling of repairs to the resident’s specialist disabled toilet. Complaint handling. 22 Oct 2021 Reasonable Redress Clarion Housing Association Limited (202008232) Case 202008232 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reports of damp and mould in property. Complaint handling. 22 Oct 2021 Partial Maladministration Clarion Housing Association Limited (202105772) Case 202105772 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for her laminate and vinyl flooring to be replaced. … 22 Oct 2021 Partial Maladministration Hyde Housing Association Limited (202015952) Case 202015952 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports about: 22 Oct 2021 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202013299) Case 202013299 · Managing Relations The complaint is regarding: The landlord’s response to the resident’s report of a leak. The landlord’s complaint handling. 21 Oct 2021 Outside Jurisdiction Hyde Housing Association Limited (202102587) Case 202102587 · Financial The complaint is about an increase of rent, which the resident believes has been set too high. 21 Oct 2021 Reasonable Redress Sanctuary Housing Association (202013347) Case 202013347 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of Anti-social behaviour (ASB). 20 Oct 2021 Partial Maladministration Elim Housing Association Limited (201809906) Case 201809906 · ASB/Abuse/Nuisance This complaint is about: a. the level of the landlord’s service charges for items such as building and grounds maintenance; … 20 Oct 2021 Outside Jurisdiction Nehemiah United Churches Housing Association Limited (202011019) Case 202011019 · Financial The landlord’s administration of the resident’s service charge account. The landlord’s response to the resident’s concerns about the reasonableness and … 20 Oct 2021 Reasonable Redress Wandle Housing Association Limited (202014677) Case 202014677 · Financial The complaint is about the landlord's: Administration of the rent account and its subsequent decision to recover a refund made … 19 Oct 2021 Partial Maladministration Clarion Housing Association Limited (202011935) Case 202011935 · Financial The complaint concerns: The landlord’s response to reports of a chip in the bath. The landlord’s assertion that the resident … 18 Oct 2021 Partial Maladministration Clarion Housing Association Limited (202100430) Case 202100430 · Managing Relations The complaint refers to: The landlord’s handling of repairs needed to the resident’s fence following damage caused by a neighbour. … 18 Oct 2021 Outside Jurisdiction Nottingham Community Housing Association Limited (202009349) Case 202009349 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of concerns the resident raised about the style of bath installed during a … 15 Oct 2021 Reasonable Redress Guinness Housing Association Limited (202012044) Case 202012044 · Financial This complaint is about the landlord’s handling of: its eviction of the resident due to rent arrears; the disposal of … 14 Oct 2021 Mediation Bromford Housing Association Limited (202100489) Case 202100489 · Old Property Condition migrated-2025 The complaint is about the handling of an outstanding repair to the fence. 13 Oct 2021 Maladministration Thames Valley Housing Association Limited (202102166) Case 202102166 · Managing Relations This complaint is about the landlord’s response to the resident’s reports of plumbing noise, and the level of redress it … 12 Oct 2021 No Maladministration Clarion Housing Association Limited (202009639) Case 202009639 · Old Property Condition migrated-2025 The resident complains about the landlord’s response to her reports of repairs required at the property. 11 Oct 2021 Outside Jurisdiction Clarion Housing Association Limited (201907892) Case 201907892 · Financial The complaint is about the landlord's management of the resident’s rent account, which resulted in an overpayment at the resident’s … 8 Oct 2021 Mediation Clarion Housing Association Limited (202017590) Case 202017590 · Old Property Condition migrated-2025 The resident complained about the landlord’s response to their reports about: 8 Oct 2021 Partial Maladministration Clarion Housing Association Limited (202101750) Case 202101750 · Estate Management This complaint is about the landlord’s handling of: the resident’s reports of repairs needed at the property; the resident’s reports … 8 Oct 2021 Partial Maladministration Hyde Housing Association Limited (202009363) Case 202009363 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of mould growth and a pest infestation in her … 5 Oct 2021 Partial Maladministration Hyde Housing Association Limited (202006592) Case 202006592 · Managing Relations The complaint refers to the landlord’s handling of: The resident’s request for a replacement kitchen. The repairs needed to the …