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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 555 of 16,595 decisions matching "november"

Decisions

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26 Nov 2025 No Maladministration Peabody Trust (202506546) Case 202506546 · ASB/Abuse/Nuisance Decision Case ID 202506546 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November … 26 Nov 2025 Partial Maladministration Platform Housing Group Limited (202503843) Case 202503843 · Managing Relations Decision Case ID 202503843 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Partial Maladministration Sanctuary Housing Association (202342877) Case 202342877 · Estate Management Decision Case ID 202342877 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 26 November … 26 Nov 2025 Maladministration Southern Housing (202347299) Case 202347299 · ASB/Abuse/Nuisance Decision Case ID 202347299 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 26 November … 26 Nov 2025 Partial Maladministration Southern Housing (202438858) Case 202438858 · Managing Relations Decision Case ID 202438858 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 26 November … 26 Nov 2025 Maladministration Southwark Council (202334637) Case 202334637 · Managing Relations ;Decision Case ID 202334637 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 26 November … 26 Nov 2025 Reasonable Redress Sovereign Network Group (202508050) Case 202508050 · Managing Relations Decision Case ID 202508050 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Nov 2025 Partial Maladministration Stockport Homes Limited (202506964) Case 202506964 · ASB/Abuse/Nuisance Decision Case ID 202506964 Decision type Investigation Landlord Stockport Homes Limited Landlord type Local Authority / ALMO or TMO Occupancy … 26 Nov 2025 Partial Maladministration The Guinness Partnership Limited (202433548) Case 202433548 · Financial Decision Case ID 202433548 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Partial Maladministration Torus62 Limited (202320063) Case 202320063 · Managing Relations Decision Case ID 202320063 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November … 26 Nov 2025 Partial Maladministration Trent & Dove Housing Limited (202347345) Case 202347345 · Managing Relations Decision Case ID 202347345 Decision type Investigation Landlord Trent & Dove Housing Limited Landlord type Housing Association Occupancy Assured Tenancy … 25 Nov 2025 Partial Maladministration Amplius Living (202321097) Case 202321097 · Managing Relations Decision Case ID 202321097 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 25 November … 25 Nov 2025 Partial Maladministration Amplius Living (202422555) Case 202422555 · Managing Relations Decision Case ID 202422555 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 25 November … 25 Nov 2025 Maladministration B3 Living Limited (202423441) Case 202423441 · Managing Relations Decision Case ID 202423441 Decision type Investigation Landlord B3 Living Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 25 Nov 2025 Partial Maladministration Birmingham City Council (202334810) Case 202334810 · Local Authority / ALMO or TMO Decision Case ID 202334810 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 25 Nov 2025 No Maladministration City of Westminster Council (202424032) Case 202424032 · Local Authority / ALMO or TMO Decision Case ID 202424032 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 25 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202450956) Case 202450956 · ASB/Abuse/Nuisance Decision Case ID 202450956 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 No Maladministration Colchester City Council (202508040) Case 202508040 · Managing Relations Decision Case ID 202508040 Decision type Investigation Landlord Colchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 25 Nov 2025 Partial Maladministration GreenSquareAccord Limited (202506388) Case 202506388 · Managing Relations Decision Case ID 202506388 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November … 25 Nov 2025 Severe Maladministration Haringey London Borough Council (202330017) Case 202330017 · Managing Relations Decision Case ID 202330017 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 25 Nov 2025 Partial Maladministration Home Group Limited (202414314) Case 202414314 · ASB/Abuse/Nuisance Decision Case ID 202414314 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 25 Nov 2025 Mediation Hyde Housing Association Limited (202333799) Case 202333799 · Responsive repairs/activity Decision Case ID 202333799 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Partial Maladministration LiveWest Homes Limited (202507569) Case 202507569 · ASB/Abuse/Nuisance Decision Case ID 202507569 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 25 Nov 2025 Maladministration London Borough of Barnet (202320536) Case 202320536 · Local Authority / ALMO or TMO Decision Case ID 202320536 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO … 25 Nov 2025 Maladministration London Borough of Barnet (202507401) Case 202507401 · Managing Relations Decision Case ID 202507401 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO … 25 Nov 2025 Partial Maladministration London Borough of Lambeth (202336114) Case 202336114 · Managing Relations Decision Case ID 202336114 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 25 Nov 2025 Maladministration London Borough of Lambeth (202421626) Case 202421626 · Managing Relations Decision Case ID 202421626 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 25 Nov 2025 Partial Maladministration London Borough of Lewisham (202415671) Case 202415671 · Managing Relations Decision Case ID 202415671 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Leaseholder Date 25 … 25 Nov 2025 Maladministration London & Quadrant Housing Trust (202447613) Case 202447613 · ASB/Abuse/Nuisance Decision Case ID 202447613 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 25 Nov 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202433437) Case 202433437 · Old Complaints Handling categories Decision Case ID 202433437 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership … 25 Nov 2025 Partial Maladministration NSAH (Alliance Homes) Limited (202441461) Case 202441461 · Managing Relations Decision Case ID 202441461 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Reasonable Redress Peabody Trust (202332699) Case 202332699 · Managing Relations Decision Case ID 202332699 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 25 November 2025 … 25 Nov 2025 Partial Maladministration Peabody Trust (202448157) Case 202448157 · Health and Safety (inc. building safety) Decision Case ID 202448157 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 November … 25 Nov 2025 No Maladministration Platform Housing Group Limited (202450900) Case 202450900 · Managing Relations Decision Case ID 202450900 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Partial Maladministration Saffron Housing Trust Limited (202415144) Case 202415144 · Managing Relations Decision Case ID 202415144 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Maladministration Sanctuary Housing Association (202418488) Case 202418488 · Managing Relations Decision Case ID 202418488 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 25 November … 25 Nov 2025 Partial Maladministration Sanctuary Housing Association (202428785) Case 202428785 · Managing Relations Decision Case ID 202428785 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 25 Nov 2025 Maladministration Sanctuary Housing Association (202504313) Case 202504313 · Managing Relations Decision Case ID 202504313 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 25 Nov 2025 Maladministration Southern Housing (202331162) Case 202331162 · Managing Relations Decision Case ID 202331162 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 25 November … 25 Nov 2025 Reasonable Redress Sovereign Network Group (202452283) Case 202452283 · ASB/Abuse/Nuisance Decision Case ID 202452283 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 25 Nov 2025 Partial Maladministration Stonewater Limited (202423293) Case 202423293 · ASB/Abuse/Nuisance Decision Case ID 202423293 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November … 25 Nov 2025 Severe Maladministration The Riverside Group Limited (202340331) Case 202340331 · Responsive repairs/activity Decision Case ID 202340331 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 25 Nov 2025 Maladministration Torus62 Limited (202341651) Case 202341651 · ASB/Abuse/Nuisance Decision Case ID 202341651 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November … 25 Nov 2025 Maladministration Watford Community Housing Trust (202207230) Case 202207230 · Financial Decision Case ID 202207230 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 No Maladministration West Kent Housing Association (202338269) Case 202338269 · ASB/Abuse/Nuisance Decision Case ID 202338269 Decision type Investigation Landlord West Kent Housing Association Landlord type Housing Association Occupancy Other Date 24 … 25 Nov 2025 Maladministration Worthing Homes Limited (202407292) Case 202407292 · ASB/Abuse/Nuisance Decision Case ID 202407292 Decision type Investigation Landlord Worthing Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 24 Nov 2025 Partial Maladministration Amplius Living (202332134) Case 202332134 · Managing Relations Decision Case ID 202332134 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 24 November … 24 Nov 2025 No Maladministration Barnsley Metropolitan Borough Council (202437364) Case 202437364 · Local Authority / ALMO or TMO Decision Case ID 202437364 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 24 Nov 2025 Mediation Clarion Housing Association Limited (202339075) Case 202339075 · Responsive repairs/activity Decision Case ID 202339075 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 24 … 24 Nov 2025 Maladministration Clarion Housing Association Limited (202432689) Case 202432689 · Managing Relations Decision Case ID 202432689 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date …