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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 555 of 16,595 decisions matching "november"

Decisions

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5 Mar 2026 Maladministration London & Quadrant Housing Trust (202423504) Case 202423504 · Managing Relations Decision Case ID 202423504 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 18 Feb 2026 Maladministration London Borough of Islington (202327699) Case 202327699 · Local Authority / ALMO or TMO The landlord did not identify the resident’s emails from November 2023 as a formal complaint. This caused a delay in … 12 Feb 2026 Reasonable Redress London & Quadrant Housing Trust (202403156) Case 202403156 · ASB/Abuse/Nuisance Decision Case ID 202403156 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 12 Feb 2026 Maladministration The Guinness Partnership Limited (202513932) Case 202513932 · Managing Relations Decision Case ID 202513932 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 28 Jan 2026 Mediation The Sir Oswald Stoll Foundation (202523046) Case 202523046 · Managing Relations Decision Case ID 202523046 Decision type Investigation Landlord The Sir Oswald Stoll Foundation Landlord type Housing Association Occupancy Assured Shorthold … 20 Jan 2026 Outside Jurisdiction London Borough of Lewisham (202503271) Case 202503271 · Local Authority / ALMO or TMO Decision Case ID 202503271 Decision type Jurisdiction Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date … 7 Jan 2026 Reasonable Redress Peabody Trust (202506211) Case 202506211 · Managing Relations Decision Case ID 202506211 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 7 January … 22 Dec 2025 Outside Jurisdiction Broxtowe Borough Council (202343469) Case 202343469 · Managing Relations Decision Case ID 202343469 Decision type Jurisdiction Landlord Broxtowe Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Dec 2025 Partial Maladministration Anchor Hanover Group (202328326) Case 202328326 · Financial Decision Case ID 202328326 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 … 11 Dec 2025 Maladministration London & Quadrant Housing Trust (202504543) Case 202504543 · Managing Relations Decision Case ID 202504543 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 5 Dec 2025 Partial Maladministration GreenSquareAccord Limited (202417676) Case 202417676 · Managing Relations Decision Case ID 202417676 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November … 5 Dec 2025 Maladministration Southwark Council (202325237) Case 202325237 · Local Authority / ALMO or TMO Decision Case ID 202325237 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 3 Dec 2025 Partial Maladministration Southern Housing (202337009) Case 202337009 · Managing Relations Decision Case ID 202337009 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 November … 28 Nov 2025 Partial Maladministration A2Dominion Housing Group Limited (202413497) Case 202413497 · Managing Relations Decision Case ID 202413497 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Partial Maladministration Abri Group Limited (202406701) Case 202406701 · ASB/Abuse/Nuisance Decision Case ID 202406701 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Amplius Living (202431207) Case 202431207 · ASB/Abuse/Nuisance Decision Case ID 202431207 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 28 November … 28 Nov 2025 Maladministration Aster Group Limited (202431989) Case 202431989 · ASB/Abuse/Nuisance Decision Case ID 202431989 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 28 Nov 2025 Partial Maladministration Barnsley Metropolitan Borough Council (202506435) Case 202506435 · Managing Relations Decision Case ID 202506435 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Partial Maladministration Barnsley Metropolitan Borough Council (202509792) Case 202509792 · Managing Relations Decision Case ID 202509792 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date … 28 Nov 2025 Maladministration Believe Housing Limited (202414395) Case 202414395 · Managing Relations Decision Case ID 202414395 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Birmingham City Council (202324164) Case 202324164 · Local Authority / ALMO or TMO Decision Case ID 202324164 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Nov 2025 Maladministration Birmingham City Council (202408451) Case 202408451 · Local Authority / ALMO or TMO Decision Case ID 202408451 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Nov 2025 Partial Maladministration Bristol City Council (202222940) Case 202222940 · Managing Relations Decision Case ID 202222940 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Nov 2025 Maladministration Bristol City Council (202340773) Case 202340773 · Managing Relations Decision Case ID 202340773 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Nov 2025 Maladministration City of Wolverhampton Council (202404424) Case 202404424 · Local Authority / ALMO or TMO Decision Case ID 202404424 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202407044) Case 202407044 · Estate Management Decision Case ID 202407044 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Reasonable Redress Clarion Housing Association Limited (202432466) Case 202432466 · ASB/Abuse/Nuisance Decision Case ID 202432466 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 28 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202433896) Case 202433896 · Managing Relations Decision Case ID 202433896 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 28 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202500409) Case 202500409 · Managing Relations Decision Case ID 202500409 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Maladministration Clarion Housing Association Limited (202508522) Case 202508522 · Financial Decision Case ID 202508522 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202509922) Case 202509922 · Managing Relations Decision Case ID 202509922 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Partial Maladministration Gateshead Metropolitan Borough Council (202504764) Case 202504764 · Managing Relations Decision Case ID 202504764 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date … 28 Nov 2025 Partial Maladministration GreenSquareAccord Limited (202503811) Case 202503811 · Managing Relations Decision Case ID 202503811 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November … 28 Nov 2025 Maladministration Haringey London Borough Council (202504060) Case 202504060 · Local Authority / ALMO or TMO Decision Case ID 202504060 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Partial Maladministration Home Group Limited (202324677) Case 202324677 · Financial Decision Case ID 202324677 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Maladministration Homes Plus Limited (202332724) Case 202332724 · Managing Relations Decision Case ID 202332724 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 28 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202230534) Case 202230534 · Financial Decision Case ID 202230534 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 28 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202502398) Case 202502398 · Managing Relations Decision Case ID 202502398 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 No Maladministration Incommunities Limited (202346170) Case 202346170 · Managing Relations Decision Case ID 202346170 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November … 28 Nov 2025 Maladministration Islington and Shoreditch Housing Association Limited (202513635) Case 202513635 · Estate Management Decision Case ID 202513635 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured … 28 Nov 2025 Partial Maladministration LiveWest Homes Limited (202335346) Case 202335346 · ASB/Abuse/Nuisance Decision Case ID 202335346 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration LiveWest Homes Limited (202430995) Case 202430995 · Managing Relations Decision Case ID 202430995 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Maladministration Livin Housing Limited (202333335) Case 202333335 · Managing Relations Decision Case ID 202333335 Decision type Investigation Landlord Livin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 28 Nov 2025 Maladministration London Borough of Camden Council (202342417) Case 202342417 · Local Authority / ALMO or TMO Decision Case ID 202342417 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 28 Nov 2025 Partial Maladministration London Borough of Camden Council (202504809) Case 202504809 · Local Authority / ALMO or TMO Decision Case ID 202504809 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 28 Nov 2025 Maladministration London Borough of Hammersmith and Fulham (202340806) Case 202340806 · Managing Relations Decision Case ID 202340806 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 28 Nov 2025 Maladministration London Borough of Harrow (202430466) Case 202430466 · Local Authority / ALMO or TMO Decision Case ID 202430466 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Maladministration London Borough of Hillingdon (202415289) Case 202415289 · Estate Management Decision Case ID 202415289 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Maladministration London Borough of Islington (202343810) Case 202343810 · Managing Relations Decision Case ID 202343810 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Partial Maladministration London Borough of Islington (202405953) Case 202405953 · Managing Relations Decision Case ID 202405953 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date …