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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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23 Mar 2021 No Maladministration Walsall Housing Group Limited (202000914) Case 202000914 · Estate Management The complaint is about the landlords handling of: The resident's request to be rehoused, following the birth of her children. … 22 Mar 2021 No Maladministration East Midlands Housing Group Limited (201913963) Case 201913963 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the soffit and fascia boards, guttering and alteration work to … 22 Mar 2021 Reasonable Redress Gentoo Group Limited (202006624) Case 202006624 The complaint is about the landlord’s offer of compensation in relation to the resident’s reports of: a gas leak at … 19 Mar 2021 Maladministration Jigsaw Homes Group Limited (202007735) Case 202007735 · Old Tenants Behaviour categories The complaint is about how the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB). 19 Mar 2021 Reasonable Redress Wythenshawe Community Housing Group (2) Limited (202006965) Case 202006965 The complaint is about the landlord’s handling of the resident’s Right to Buy application, specifically, delay to the process. 17 Mar 2021 Partial Maladministration Home Group Limited (202003709) Case 202003709 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB), by her neighbour. The landlord’s associated … 17 Mar 2021 Partial Maladministration One Housing Group Limited (202005806) Case 202005806 The complaint is about: The landlord’s response to the resident’s allegation that it did not inform her about the Government’s … 15 Mar 2021 Partial Maladministration One Housing Group (202008176) Case 202008176 · Leaseholder The complaint concerns: How the landlord responded to the resident’s concerns relating to pest control. The condition of communal areas … 15 Mar 2021 Mediation Orbit Group Limited (202006176) Case 202006176 The complaint is about the length of time the landlord has taken to resolve repairs. The complaint is about the … 15 Mar 2021 No Maladministration Southern Housing Group Limited (201907709) Case 201907709 · ASB/Abuse/Nuisance The resident has complained that the landlord has failed to resolve their reports of noise nuisance from a neighbour 15 Mar 2021 Reasonable Redress Wythenshawe Community Housing Group (2) Limited (202007860) Case 202007860 · Old Property Condition categories The complaint is about: The landlord’s response to the resident’s concerns about the standard of remedial works carried out in … 12 Mar 2021 No Maladministration A2Dominion Housing Group Limited (201911231) Case 201911231 This complaint concerns the landlord’s handling of the residents’ reports of antisocial behaviour (ASB) by their neighbour, including the conduct … 12 Mar 2021 Partial Maladministration Whitefriars Housing Group Limited (201916116) Case 201916116 · Old Complaints Handling categories REPORT COMPLAINT 201916116 Whitefriars Housing Group Limited 12 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 11 Mar 2021 Maladministration A2Dominion Housing Group Limited (201905377) Case 201905377 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property; associated formal … 10 Mar 2021 Reasonable Redress Livv Housing Group (202010618) Case 202010618 · Old Property Condition categories REPORT COMPLAINT 202010618 Knowsley Housing Trust 10 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 9 Mar 2021 No Maladministration Aster Group Limited (202005514) Case 202005514 · Old Property Condition migrated-2025 The complaint is about how the landlord handled repairs to the resident’s path and subsequent flooding. 8 Mar 2021 Mediation Longhurst Group Limited (202002014) Case 202002014 · Old Occupancy Rights categories The complaint concerns the landlord’s handling of the resident’s belongings following her eviction from her home. 8 Mar 2021 Reasonable Redress Orbit Group Limited (202009846) Case 202009846 · Information and data management The complaint is about the landlord’s decision to remove CCTV at the property. 5 Mar 2021 Outside Jurisdiction Bromford Housing Group Limited (202000734) Case 202000734 · Old Compensation categories The complaint is about the placement of the landlord’s skip which the resident reports damaged their car. 5 Mar 2021 Outside Jurisdiction Four Housing Group Limited (202008720) Case 202008720 · Old Property Condition categories The complaint concerns the landlord’s response to the resident’s reports that damage was caused to their possessions during repairs to … 4 Mar 2021 No Maladministration Thirteen Housing Group Limited (201915406) Case 201915406 · Old Estate Management categories The complaint is about the landlord’s response to reports of pest infestation. 2 Mar 2021 No Maladministration Waterloo Housing Group Limited (202006058) Case 202006058 · Old Complaints Handling categories The complaint is about the landlord’s: offers of alternative properties made to the resident; handling of the associated formal complaint. 1 Mar 2021 Partial Maladministration Orbit Group Limited (201912974) Case 201912974 · Managing Relations REPORT COMPLAINT 201912974 Orbit Group Limited 1 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 1 Mar 2021 Outside Jurisdiction Plus Dane Housing Group Limited (202004136) Case 202004136 · Financial REPORT COMPLAINT 202004136 Plus Dane Housing Group Limited 25 February 2021 Our approach What we can and cannot consider is … 1 Mar 2021 Maladministration The Riverside Group Limited (201909546) Case 201909546 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s front and back doors. 27 Feb 2021 Maladministration Gentoo Group Limited (201813223) Case 201813223 The complaint is about the landlord’s request for the resident to carry out repair works to the property within two … 27 Feb 2021 No Maladministration One Housing Group Limited (202001943) Case 202001943 · Old Property Condition categories REPORT COMPLAINT 202001943 One Housing Group Limited 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Feb 2021 No Maladministration A2Dominion Housing Group Limited (202001158) Case 202001158 · Health and Safety (inc. building safety) The complaint is about: the landlord’s response to the resident’s request for information about the cladding on the building she … 26 Feb 2021 Partial Maladministration Anchor Hanover Group (202008567) Case 202008567 · Leaseholder The complaint is about: The landlord’s decision to withdraw lease amendments in relation to sub-letting in April 2020. The landlord’s … 26 Feb 2021 No Maladministration Flagship Housing Group Limited (201915211) Case 201915211 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports about: The landlord’s response to requests for adaptations. Animal … 25 Feb 2021 Maladministration A2Dominion Housing Group Limited (202007934) Case 202007934 The resident’s complaint is about: The landlord’s handling of the consequences of local power surges to the building affecting: The … 25 Feb 2021 Mediation Paradigm Housing Group Limited (202001376) Case 202001376 · Old Compensation categories The resident complained about the landlord’s response to their request for the reimbursement of the cost of replacement shower doors. 24 Feb 2021 Maladministration Bernicia Group Limited (201905757) Case 201905757 · Old Tenants Behaviour categories The complaint is about the landlord’s response to reports of Antisocial Behaviour (ASB), in particular, noise nuisance and sound transference … 24 Feb 2021 Maladministration Flagship Housing Group Limited (202005674) Case 202005674 · Financial The resident complained about the landlord’s response: 24 Feb 2021 No Maladministration Gentoo Group Limited (201817178) Case 201817178 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours. 24 Feb 2021 No Maladministration Southern Housing Group Limited (202007148) Case 202007148 The resident complains about the landlord’s decision to refuse her request for the notice period for the property to be … 23 Feb 2021 Partial Maladministration Aldwyck Housing Group Limited (201907614) Case 201907614 · Financial The complaint is about service charges added to the resident’s rent account by the landlord. The Ombudsman has also considered … 19 Feb 2021 Maladministration Grand Union Housing Group Limited (201913972) Case 201913972 · Case Review The complaint is about the landlord’s response to the resident’s report of disrepair in the property, primarily: The dormer windows … 17 Feb 2021 Mediation Home Group Limited (201915622) Case 201915622 · Estate Management The resident complained about how the landlord handled their: 16 Feb 2021 Mediation One Housing Group (202006720) Case 202006720 The complaint is about: 16 Feb 2021 Maladministration One Housing Group Limited (202000092) Case 202000092 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s request for information about the cladding on the building she … 12 Feb 2021 No Maladministration The Riverside Group Limited (202006171) Case 202006171 The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour. 11 Feb 2021 No Maladministration Home Group Limited (202000698) Case 202000698 · Old Tenants Behaviour categories The complaint is about the landlord’s response to the resident’s report of an unauthorised person living in the neighbouring property. 10 Feb 2021 Reasonable Redress Moat Housing Group Limited (202008169) Case 202008169 The complaint is about the landlord’s response to the resident’s reports regarding repair works to the ‘threshold’ at his patio … 10 Feb 2021 Maladministration The Riverside Group Limited (202001482) Case 202001482 · Old Complaints Handling categories The complaint is about: the landlord’s response to the resident’s reports of leaks into his property, including the conduct of … 9 Feb 2021 No Maladministration Walsall Housing Group Limited (202006506) Case 202006506 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s rehousing application. 8 Feb 2021 Outside Jurisdiction Thirteen Housing Group Limited (202000580) Case 202000580 · Old Charges categories The complaint is about the landlord increasing the resident’s service charge. 5 Feb 2021 No Maladministration Chorus Homes Group Limited (202004390) Case 202004390 · Information and data management The complaint refers to: The Landlord’s handling of a repair to the drain of the Resident’s property. The Landlord’s communication … 5 Feb 2021 Partial Maladministration The Riverside Group Limited (201915347) Case 201915347 · Old Complaints Handling categories The resident has complained about the landlord’s response to his reports of issues with the general cleanliness of the bin … 3 Feb 2021 Reasonable Redress Yarlington Housing Group (202006045) Case 202006045 The complaint concerns the landlord’s handling of the resident’s request to repair the back fence and gate in his property.