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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,293 of 16,595 decisions matching "london"

Decisions

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1 Aug 2022 No Maladministration London & Quadrant Housing Trust (202122952) Case 202122952 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damage to the bedroom window; complaints handling. 27 Jul 2022 Reasonable Redress London & Quadrant Housing Trust (202121043) Case 202121043 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs to his shower . The landlord’s … 27 Jul 2022 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202109081) Case 202109081 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a repair to the boiler following a leak … 14 Jul 2022 Maladministration London Borough of Hackney (202107142) Case 202107142 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also identified that … 13 Jul 2022 Maladministration London & Quadrant Housing Trust (202109210) Case 202109210 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s queries regarding the building safety inspection at their property and … 7 Jul 2022 Mediation London & Quadrant Housing Trust (202115419) Case 202115419 · Old Property Condition migrated-2025 The complaint is about: 5 Jul 2022 Maladministration London & Quadrant Housing Trust (202105951) Case 202105951 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Communication concerning fire safety issues in relation to the resident’s property. Complaints handling. 1 Jul 2022 No Maladministration London & Quadrant Housing Trust (202013213) Case 202013213 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in her property. 30 Jun 2022 Reasonable Redress London & Quadrant Housing Trust (202014712) Case 202014712 · Financial The complaint is about the landlord’s response to the resident’s concerns about the block Right to Manage (RTM) company, an … 30 Jun 2022 Reasonable Redress London & Quadrant Housing Trust (202123742) Case 202123742 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about his front door. 24 Jun 2022 No Maladministration London & Quadrant Housing Trust (202008433) Case 202008433 · Estate Management REPORT COMPLAINT 202008433 London & Quadrant Housing Trust 24 June 2022 Our approach The Housing Ombudsman’s approach to investigating and … 16 Jun 2022 Maladministration London & Quadrant Housing Trust (202100735) Case 202100735 · ASB/Abuse/Nuisance The resident’s complaint is about the level of compensation the landlord offered for the failures in its handling of the … 10 Jun 2022 Partial Maladministration London & Quadrant Housing Trust (202008929) Case 202008929 · Managing Relations The complaint is about: The landlord’s decision not to install double glazed windows at the property. The associated complaints handing. 10 Jun 2022 Reasonable Redress London & Quadrant Housing Trust (202122410) Case 202122410 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to a window in the property. 9 Jun 2022 No Maladministration London Borough of Hackney (202125238) Case 202125238 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, specifically of dogs being on the … 7 Jun 2022 Maladministration London & Quadrant Housing Trust (202011012) Case 202011012 · Managing Relations The complaint is about: The landlord’s management of the resident’s application for rehousing. The associated communication and complaints handling. 31 May 2022 Partial Maladministration London Borough of Hackney (202120353) Case 202120353 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs remaining after its contractor’s works at … 31 May 2022 Partial Maladministration London & Quadrant Housing Trust (202104433) Case 202104433 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the resident’s former property, including a decant. The landlord’s handling … 30 May 2022 Partial Maladministration London & Quadrant Housing Trust (202108843) Case 202108843 · ASB/Abuse/Nuisance REPORT COMPLAINT 202108843 London & Quadrant Housing Trust 30 May 2022 Our approach The Housing Ombudsman’s approach to investigating and … 26 May 2022 Partial Maladministration London & Quadrant Housing Trust (202118979) Case 202118979 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s wet-room. The resident’s request for the wet-room to … 25 May 2022 Partial Maladministration London & Quadrant Housing Trust (202008983) Case 202008983 · Managing Relations The complaint is about: The landlord’s handling of repairs to the residents’ window. The landlord’s complaint handling. 24 May 2022 Reasonable Redress London & Quadrant Housing Trust (202106643) Case 202106643 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of mould growth in her bathroom. 20 May 2022 Partial Maladministration London & Quadrant Housing Trust (202104623) Case 202104623 · Financial The complaint is about the landlord’s response to: The resident’s request for reimbursement of costs for repair works he had … 20 May 2022 Reasonable Redress London & Quadrant Housing Trust (202116813) Case 202116813 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of repairs to her toilet. The associated complaint. 13 May 2022 Maladministration Haringey London Borough Council (202121817) Case 202121817 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about a leak in the property. The landlord’s complaints … 11 May 2022 Maladministration Haringey London Borough Council (202121406) Case 202121406 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s balcony window. 10 May 2022 Maladministration London Borough of Hillingdon (202009185) Case 202009185 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns with a gas safety certificate. 6 May 2022 Reasonable Redress London & Quadrant Housing Trust (202110036) Case 202110036 · Managing Relations The resident’s complaint was about: The landlord’s response to the resident’s request to sell his shared ownership property on the … 3 May 2022 No Maladministration London Borough of Hillingdon (202104614) Case 202104614 · Estate Management The complaint is about the landlord’s replacement of lighting in the area around the resident’s property and the effect this … 29 Apr 2022 Partial Maladministration London & Quadrant Housing Trust (202112117) Case 202112117 · Financial The complaint is about the landlord’s: Response to the resident’s request that it buy back the property. Decision to share … 28 Apr 2022 Maladministration London & Quadrant Housing Trust (202101094) Case 202101094 · Financial This complaint is about: The landlord’s handling of the resident’s requests for supporting information about its costs following an increase … 26 Apr 2022 Maladministration London & Quadrant Housing Trust (202113369) Case 202113369 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the heating and hot water system. Complaints handling. 22 Apr 2022 Partial Maladministration London Borough of Croydon (202010302) Case 202010302 · Moving/Buying/Selling Home The complaint is about the landlord's response to: Outstanding repairs. Time taken to be decanted. Overcrowding in the property. The … 22 Apr 2022 Partial Maladministration London Borough of Croydon (202017495) Case 202017495 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). The landlord’s handling of the … 16 Apr 2022 Maladministration London & Quadrant Housing Trust (202112089) Case 202112089 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a burst water pipe, and the subsequent repairs. 15 Apr 2022 Reasonable Redress London & Quadrant Housing Trust (202101154) Case 202101154 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following delays to fence repairs. 8 Apr 2022 Maladministration London & Quadrant Housing Trust (202017193) Case 202017193 · Financial The complaint is about the landlord’s handling of the resident’s requests for information relating to service charges. The complaint is … 1 Apr 2022 Partial Maladministration London & Quadrant Housing Trust (202105440) Case 202105440 · Managing Relations The complaint concerns the landlord’s handling of: The landlord’s response to the resident’s reports of no hot water or heating … 31 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (201910665) Case 201910665 · Managing Relations The complaint is regarding: The landlord’s handling of a leak in the resident’s property. The resident being left without heating … 31 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202004850) Case 202004850 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) the resident’s concerns about repairs … 31 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202015780) Case 202015780 · Financial REPORT COMPLAINT 202015780 London & Quadrant Housing Trust 31 March 2022 Our approach The Housing Ombudsman’s approach to investigating and … 29 Mar 2022 Partial Maladministration Haringey London Borough Council (202112349) Case 202112349 · Managing Relations The complaint is about: The landlord’s response to a leak that occurred during works to the resident’s kitchen. The landlord’s … 28 Mar 2022 No Maladministration London & Quadrant Housing Trust (202017301) Case 202017301 · Financial The complaint is about the landlord’s response to the resident’s concerns about: The level of service charges; and Charges for … 28 Mar 2022 No Maladministration London & Quadrant Housing Trust (202103887) Case 202103887 · Old Property Condition migrated-2025 REPORT COMPLAINT 202103887 London & Quadrant Housing Trust 28 March 2022 Our approach The Housing Ombudsman’s approach to investigating and … 23 Mar 2022 Partial Maladministration London Borough of Hillingdon (202102461) Case 202102461 · Estate Management This complaint is about the landlord’s handling of: the resident’s report of repairs needed to communal gutters; the resident’s report … 15 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202005079) Case 202005079 · Health and Safety (inc. building safety) The complaint is about: The landlords handling of allegations made about the resident by its contractor; the capping of the … 14 Mar 2022 No Maladministration London & Quadrant Housing Trust (202108067) Case 202108067 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be rehoused. 14 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202108941) Case 202108941 · Managing Relations REPORT COMPLAINT 202108941 London & Quadrant Housing Trust 14 March 2022 Our approach The Housing Ombudsman’s approach to investigating and … 11 Mar 2022 Maladministration London & Quadrant Housing Trust (202111792) Case 202111792 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak in the property, and his subsequent … 9 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202010235) Case 202010235 · ASB/Abuse/Nuisance The complaint is about the landlord’s Response to reports of mould and damp. Handling of reports of a noise nuisance. …