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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,293 of 16,595 decisions matching "london"

Decisions

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24 Nov 2022 Partial Maladministration London & Quadrant Housing Trust (202127773) Case 202127773 · Managing Relations The complaint is regarding the landlord’s handling of: A leak affecting the resident’s property and subsequent related repairs. The resident’s … 21 Nov 2022 Maladministration London Borough of Ealing (202120125) Case 202120125 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to various repairs raised by the resident. 21 Nov 2022 Maladministration London Borough of Hackney (202106968) Case 202106968 · Financial The complaint is about the landlord’s: Response to queries about the resident’s service charge account and its decision to initiate … 18 Nov 2022 Maladministration London Borough of Barking and Dagenham (202005383) Case 202005383 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports concerning antisocial behaviour (ASB). 16 Nov 2022 Maladministration London & Quadrant Housing Trust (202207775) Case 202207775 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs at the resident’s property. 15 Nov 2022 Maladministration London & Quadrant Housing Trust (202118374) Case 202118374 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak in his property. The associated complaint. 14 Nov 2022 Reasonable Redress London Borough of Croydon (202016200) Case 202016200 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by leaks from the … 8 Nov 2022 Maladministration London & Quadrant Housing Trust (202126700) Case 202126700 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to his shower. The resident’s reports of … 4 Nov 2022 Maladministration London Borough of Ealing (202113706) Case 202113706 · Occupancy Rights The complaint is about the landlord’s handling of the leaseholder’s request to be allocated a shed based on their understanding … 4 Nov 2022 Reasonable Redress London & Quadrant Housing Trust (202107191) Case 202107191 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a leaking bath. 3 Nov 2022 Maladministration Haringey London Borough Council (202202745) Case 202202745 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boundary wall. 31 Oct 2022 No Maladministration London Borough of Hackney (202114496) Case 202114496 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to succeed the tenancy of the property. 31 Oct 2022 Maladministration London & Quadrant Housing Trust (202007591) Case 202007591 · Moving/Buying/Selling Home The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould and its handling of repairs, … 31 Oct 2022 Maladministration London & Quadrant Housing Trust (202009492) Case 202009492 · Estate Management This complaint is about the landlord’s handling of: the repairs to remedy the damp and mould within the property the … 28 Oct 2022 No Maladministration Haringey London Borough Council (202116739) Case 202116739 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about: The major works at her property. Her decant … 25 Oct 2022 Reasonable Redress London & Quadrant Housing Trust (202114451) Case 202114451 · Financial The residents complaint is about the landlord’s handling of fly tipping on the estate and its decision to recharge residents … 21 Oct 2022 Partial Maladministration Haringey London Borough Council (202119223) Case 202119223 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of repair issues with her rear gate and her … 21 Oct 2022 Maladministration London & Quadrant Housing Trust (202123437) Case 202123437 · Managing Relations The complaint concerns: How the landlord handled the resident’s reports of noise nuisance from the communal heating system in the … 18 Oct 2022 Maladministration London Borough of Barnet (202106502) Case 202106502 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of repairs following her reports of concerns about structural and related issues … 17 Oct 2022 Maladministration London & Quadrant Housing Trust (202107410) Case 202107410 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repair issues to her windows. The formal complaint. 16 Oct 2022 Reasonable Redress London Borough of Hounslow (202128145) Case 202128145 · Old Property Condition migrated-2025 The complaint is about landlord's handling of the resident’s reports of a leak in her bedroom and bathroom. 11 Oct 2022 No Maladministration London & Quadrant Housing Trust (202200817) Case 202200817 · Financial The complaint is about the landlord’s handling of the resident’s water bill rebate. 10 Oct 2022 No Maladministration London & Quadrant Housing Trust (202200575) Case 202200575 · Financial The complaint is about: The landlord’s decision not to waive the resident’s rent arrears. The landlord’s handling of the resident’s … 10 Oct 2022 No Maladministration London & Quadrant Housing Trust (202206325) Case 202206325 · Estate Management REPORT COMPLAINT 202206325 London & Quadrant Housing Trust 10 October 2022 Our approach The Housing Ombudsman’s approach to investigating and … 9 Oct 2022 Maladministration Haringey London Borough Council (202201601) Case 202201601 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of the resident’s back door. 4 Oct 2022 No Maladministration London Borough of Hackney (202102823) Case 202102823 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about windows being renewed during Covid-19 lockdown. 3 Oct 2022 No Maladministration London & Quadrant Housing Trust (202012626) Case 202012626 · ASB/Abuse/Nuisance The resident complains about the landlord’s handling of: reports of a pest infestation; reports of damp and mould; reports of … 30 Sep 2022 Partial Maladministration London Borough of Ealing (202103780) Case 202103780 · ASB/Abuse/Nuisance The complaint was about: The landlord’s response to the resident’s reports of remedial works following a leak to the boiler. … 30 Sep 2022 Maladministration London & Quadrant Housing Trust (202103815) Case 202103815 · Moving/Buying/Selling Home The complaint is about the landlords handling of void works and condition of the property. This service has also investigated … 29 Sep 2022 Maladministration London Borough of Hackney (202111008) Case 202111008 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about noise and carbon monoxide (CO) levels as well … 23 Sep 2022 Partial Maladministration London & Quadrant Housing Trust (202104577) Case 202104577 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of back surging sewage in the property; Complaint handling. 16 Sep 2022 Maladministration London Borough of Hounslow (202201697) Case 202201697 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp in his living room. 16 Sep 2022 Maladministration London & Quadrant Housing Trust (202015494) Case 202015494 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s noise nuisance reports. 15 Sep 2022 Maladministration London Borough of Hackney (202128440) Case 202128440 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports that the property did not meet the landlord’s lettable … 15 Sep 2022 Maladministration London Borough of Hackney (202201032) Case 202201032 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of the loss of his heating and hot water. 15 Sep 2022 Reasonable Redress London & Quadrant Housing Trust (202125466) Case 202125466 · Estate Management The complaint is about the landlord’s handling of repairs to lights in the resident’s communal hallway. 12 Sep 2022 Reasonable Redress London & Quadrant Housing Trust (202120367) Case 202120367 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s boiler and the level of compensation offered. The … 8 Sep 2022 No Maladministration London & Quadrant Housing Trust (202105979) Case 202105979 · Financial The complaint is about the landlord’s response to the resident about: the building maintenance and fire safety. the service charges … 5 Sep 2022 Partial Maladministration London Borough of Hackney (201715166) Case 201715166 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs and his complaint. 31 Aug 2022 Partial Maladministration London & Quadrant Housing Trust (202016578) Case 202016578 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Leaks. Lifts. Complaint handling. 25 Aug 2022 No Maladministration Haringey London Borough Council (202128345) Case 202128345 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bedroom window and balcony door due to leaks 24 Aug 2022 Maladministration London Borough of Croydon (202109511) Case 202109511 · Old Property Condition categories The complaint is about the standard and quality of work carried out at the property, including to the bathroom and … 18 Aug 2022 Partial Maladministration London & Quadrant Housing Trust (201702669) Case 201702669 · Estate Management The resident has complained about: The landlord’s response to the complaint about the incorrectly registered gas meters. The landlord’s response … 12 Aug 2022 Maladministration London & Quadrant Housing Trust (201915332) Case 201915332 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a roof leak. Handling of the subsequent complaint. 12 Aug 2022 Partial Maladministration London & Quadrant Housing Trust (202103674) Case 202103674 · ASB/Abuse/Nuisance This complaint is about the landlord’s: handling of a rat infestation; response to the resident’s request for garden works; handling … 12 Aug 2022 Maladministration London & Quadrant Housing Trust (202114580) Case 202114580 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports about overgrown trees. The landlord’s complaints handling. 12 Aug 2022 Reasonable Redress London & Quadrant Housing Trust (202124952) Case 202124952 · Old Property Condition migrated-2025 The complaint is about is about the landlord’s response to the resident’s reports of an uncontainable water leak from her … 9 Aug 2022 Partial Maladministration London Borough of Brent (202112043) Case 202112043 · ASB/Abuse/Nuisance The complaint is about: The action taken by the landlord in response to reports of Anti-Social Behaviour (ASB), including the … 9 Aug 2022 Maladministration London Borough of Hounslow (202118241) Case 202118241 · Estate Management The complaint is about the landlord's response to the resident's reports of repairs to the communal guttering. 2 Aug 2022 Maladministration London & Quadrant Housing Trust (202118898) Case 202118898 · Managing Relations The complaint concerns the landlord’s handling of: Repairs to the front and back doors of the property. The associated formal …