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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 721 of 16,595 decisions matching "lives"

Decisions

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28 Jan 2026 Maladministration Notting Hill Genesis (202441711) Case 202441711 · Financial Decision Case ID 202441711 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Jan 2026 No Maladministration Royal Borough of Kensington and Chelsea (202436269) Case 202436269 · Local Authority / ALMO or TMO Decision Case ID 202436269 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO … 28 Jan 2026 Maladministration Sovereign Network Group (202513424) Case 202513424 · Managing Relations Decision Case ID 202513424 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Jan 2026 Partial Maladministration The Guinness Partnership Limited (202515390) Case 202515390 · Managing Relations Decision Case ID 202515390 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Jan 2026 No Maladministration Ability Housing Association (202509686) Case 202509686 · Health and Safety (inc. building safety) Decision Case ID 202509686 Decision type Investigation Landlord Ability Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Jan 2026 Maladministration Accent Housing Limited (202400609) Case 202400609 · Old Complaints Handling categories Decision Case ID 202400609 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Jan 2026 Partial Maladministration Bromford Flagship LiveWest Limited (202339152) Case 202339152 · Managing Relations Decision Case ID 202339152 Decision type Investigation Landlord Bromford Flagship Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Jan 2026 Maladministration City of Lincoln Council (202513116) Case 202513116 · Local Authority / ALMO or TMO Decision Case ID 202513116 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO … 27 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202416573) Case 202416573 · Managing Relations Decision Case ID 202416573 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Jan 2026 Partial Maladministration Dudley Metropolitan Borough Council (202418280) Case 202418280 · Local Authority / ALMO or TMO Decision Case ID 202418280 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 27 Jan 2026 Maladministration London Borough of Hillingdon (202439557) Case 202439557 · Local Authority / ALMO or TMO Decision Case ID 202439557 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO … 27 Jan 2026 Partial Maladministration London Borough of Hounslow (202518163) Case 202518163 · Local Authority / ALMO or TMO Decision Case ID 202518163 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 27 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202418050) Case 202418050 · Managing Relations Decision Case ID 202418050 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 27 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202440806) Case 202440806 · Managing Relations Decision Case ID 202440806 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 27 Jan 2026 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202507182) Case 202507182 · Financial Decision Case ID 202507182 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy … 27 Jan 2026 Maladministration Notting Hill Genesis (202502555) Case 202502555 · Responsive repairs/activity Decision Case ID 202502555 and 202527107 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy … 27 Jan 2026 Maladministration Stonewater Limited (202513245) Case 202513245 · Managing Relations Decision Case ID 202513245 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January … 26 Jan 2026 Maladministration A2Dominion Housing Group Limited (202432226) Case 202432226 · Managing Relations Decision Case ID 202432226 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Jan 2026 No Maladministration London & Quadrant Housing Trust (202523925) Case 202523925 · Managing Relations Decision Case ID 202523925 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 26 Jan 2026 Maladministration Mansfield District Council (202527837) Case 202527837 · Local Authority / ALMO or TMO Decision Case ID 202527837 Decision type Investigation Landlord Mansfield District Council Landlord type Local Authority / ALMO or TMO Occupancy … 26 Jan 2026 Partial Maladministration Orbit Housing Association Limited (202405060) Case 202405060 · Managing Relations Decision Case ID 202405060 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Jan 2026 Partial Maladministration Sovereign Network Group (202443674) Case 202443674 · Managing Relations Decision Case ID 202443674 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Jan 2026 Maladministration The Guinness Partnership Limited (202515797) Case 202515797 · Managing Relations Decision Case ID 202515797 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Jan 2026 Partial Maladministration Together Housing Association Limited (202400435) Case 202400435 · Managing Relations Decision Case ID 202400435 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 23 Jan 2026 Maladministration Anchor Hanover Group (202438469) Case 202438469 · Managing Relations Decision Case ID 202438469 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Jan 2026 Maladministration Basildon Borough Council (202519152) Case 202519152 · Local Authority / ALMO or TMO Decision Case ID 202519152 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 23 Jan 2026 Partial Maladministration Gentoo Group Limited (202515300) Case 202515300 · Managing Relations Decision Case ID 202515300 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Jan 2026 Reasonable Redress GreenSquareAccord Limited (202401599) Case 202401599 · Managing Relations Decision Case ID 202401599 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 23 January … 23 Jan 2026 Maladministration London Borough of Enfield (202339314) Case 202339314 · Local Authority / ALMO or TMO Decision Case ID 202339314 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority Occupancy Leaseholder Date 23 … 23 Jan 2026 Partial Maladministration Norwich City Council (202416233) Case 202416233 · Managing Relations Decision Case ID 202416233 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 22 Jan 2026 Maladministration Citizen Housing Group Limited (202441660) Case 202441660 · Managing Relations Decision Case ID 202441660 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Jan 2026 No Maladministration Cornwall Housing Limited (202520036) Case 202520036 · Managing Relations Decision Case ID 202520036 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy … 22 Jan 2026 Maladministration Great Places Housing Group Limited (202431933) Case 202431933 · Managing Relations Decision Case ID 202431933 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Jan 2026 Maladministration London & Quadrant Housing Trust (202500555) Case 202500555 · Health and Safety (inc. building safety) Decision Case ID 202500555 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 21 Jan 2026 Maladministration London Borough of Islington (202331207) Case 202331207 · Local Authority / ALMO or TMO Decision Case ID 202331207 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 20 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202333539) Case 202333539 · ASB/Abuse/Nuisance Decision Case ID 202333539 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Jan 2026 No Maladministration London & Quadrant Housing Trust (202521452) Case 202521452 · Managing Relations Decision Case ID 202521452 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Jan 2026 Partial Maladministration Sanctuary Housing Association (202505775) Case 202505775 · Managing Relations Decision Case ID 202505775 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 20 January … 20 Jan 2026 Maladministration Sovereign Network Group (202408285) Case 202408285 · Managing Relations Decision Case ID 202408285 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 19 Jan 2026 Maladministration London Borough of Ealing (202451968) Case 202451968 · Local Authority / ALMO or TMO Decision Case ID 202451968 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO … 19 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202433298) Case 202433298 · Managing Relations Decision Case ID 202433298 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 16 Jan 2026 No Maladministration Exeter City Council (202513791) Case 202513791 · Local Authority / ALMO or TMO Decision Case ID 202513791 Decision type Investigation Landlord Exeter City Council Landlord type Local Authority / ALMO or TMO Occupancy … 15 Jan 2026 No Maladministration London & Quadrant Housing Trust (202442705) Case 202442705 · Managing Relations Decision Case ID 202442705 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 15 Jan 2026 Partial Maladministration MHS Homes Ltd (202518324) Case 202518324 · Voluntary Decision Case ID 202518324 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Tenancy Date 15 January … 15 Jan 2026 Partial Maladministration Notting Hill Genesis (202509674) Case 202509674 · Managing Relations Decision Case ID 202509674 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 15 … 14 Jan 2026 Mediation Ash-Shahada Housing Association Limited (202442114) Case 202442114 · Financial Decision Case ID 202442114 Decision type Investigation Landlord Ash-Shahada Housing Association Limited Landlord type Housing association Occupancy Assured Date 14 … 14 Jan 2026 Partial Maladministration Homes Plus Limited (202510424) Case 202510424 · Managing Relations Decision Case ID 202510424 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 … 14 Jan 2026 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202513415) Case 202513415 · Managing Relations Decision Case ID 202513415 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 14 Jan 2026 Partial Maladministration North Tyneside Council (202421454) Case 202421454 · Local Authority / ALMO or TMO Decision Case ID 202421454 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy … 14 Jan 2026 Maladministration Southern Housing (202450796) Case 202450796 · Managing Relations Decision Case ID 202450796 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 14 January …