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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 563 of 16,595 decisions matching "authority"

Decisions

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26 Jan 2026 Partial Maladministration Canterbury City Council (202339997) Case 202339997 · Local Authority / ALMO or TMO Decision Case ID 202339997 Decision type Investigation Landlord Canterbury City Council Landlord type Local Authority / ALMO or TMO Occupancy … 26 Jan 2026 Partial Maladministration Fareham Borough Council (202417935) Case 202417935 · Local Authority / ALMO or TMO Decision Case ID 202417935 Decision type Investigation Landlord Fareham Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 26 … 26 Jan 2026 Maladministration London Borough of Barnet (202429400) Case 202429400 · Managing Relations Decision Case ID 202429400 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO … 26 Jan 2026 Maladministration Mansfield District Council (202527837) Case 202527837 · Local Authority / ALMO or TMO Decision Case ID 202527837 Decision type Investigation Landlord Mansfield District Council Landlord type Local Authority / ALMO or TMO Occupancy … 23 Jan 2026 No Maladministration Barnsley Metropolitan Borough Council (202431978) Case 202431978 · Local Authority / ALMO or TMO Decision Case ID 202431978 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 23 Jan 2026 Maladministration Basildon Borough Council (202519152) Case 202519152 · Local Authority / ALMO or TMO Decision Case ID 202519152 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 23 Jan 2026 Partial Maladministration City of Wolverhampton Council (202519716) Case 202519716 · Local Authority / ALMO or TMO Decision Case ID 202519716 Decision type Investigation Landlord City of Wolverhampton Council Landlord type Local Authority / ALMO or TMO … 23 Jan 2026 Maladministration London Borough of Enfield (202339314) Case 202339314 · Local Authority / ALMO or TMO Decision Case ID 202339314 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority Occupancy Leaseholder Date 23 … 23 Jan 2026 Maladministration London Borough of Lambeth (202436408) Case 202436408 · Local Authority / ALMO or TMO Decision Case ID 202436408 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 23 Jan 2026 Partial Maladministration Norwich City Council (202416233) Case 202416233 · Managing Relations Decision Case ID 202416233 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 22 Jan 2026 No Maladministration Cornwall Housing Limited (202520036) Case 202520036 · Managing Relations Decision Case ID 202520036 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy … 22 Jan 2026 Partial Maladministration Harlow District Council (202516942) Case 202516942 · Local Authority / ALMO or TMO Decision Case ID 202516942 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy … 22 Jan 2026 Maladministration London Borough of Lewisham (202509103) Case 202509103 · Local Authority / ALMO or TMO Decision Case ID 202509103 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 22 Jan 2026 Partial Maladministration West Northamptonshire Council (202318491) Case 202318491 · Local Authority / ALMO or TMO Decision Case ID 202318491 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority Occupancy Leaseholder Date 22 January … 21 Jan 2026 No Maladministration City of Wolverhampton Council (202519732) Case 202519732 · Local Authority / ALMO or TMO Decision Case ID 202519732 Decision type Investigation Landlord City of Wolverhampton Council Landlord type Local Authority / ALMO or TMO … 21 Jan 2026 Partial Maladministration London Borough of Croydon (202436719) Case 202436719 · Local Authority / ALMO or TMO Decision Case ID 202436719 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 21 Jan 2026 Maladministration London Borough of Islington (202331207) Case 202331207 · Local Authority / ALMO or TMO Decision Case ID 202331207 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 20 Jan 2026 No Maladministration Brighton and Hove City Council (202407907) Case 202407907 · Local Authority / ALMO or TMO Decision Case ID 202407907 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 20 Jan 2026 Outside Jurisdiction London Borough of Lewisham (202503271) Case 202503271 · Local Authority / ALMO or TMO Decision Case ID 202503271 Decision type Jurisdiction Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date … 20 Jan 2026 Outside Jurisdiction Southwark Council (202425439) Case 202425439 · Responsive repairs/activity Decision Case ID 202425439 Decision type Jurisdiction Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 January … 19 Jan 2026 Maladministration London Borough of Ealing (202451968) Case 202451968 · Local Authority / ALMO or TMO Decision Case ID 202451968 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO … 16 Jan 2026 No Maladministration Exeter City Council (202513791) Case 202513791 · Local Authority / ALMO or TMO Decision Case ID 202513791 Decision type Investigation Landlord Exeter City Council Landlord type Local Authority / ALMO or TMO Occupancy … 14 Jan 2026 Maladministration London Borough of Barking and Dagenham (202506921) Case 202506921 · Local Authority / ALMO or TMO Decision Case ID 202506921 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO … 14 Jan 2026 Partial Maladministration North Tyneside Council (202421454) Case 202421454 · Local Authority / ALMO or TMO Decision Case ID 202421454 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy … 14 Jan 2026 Partial Maladministration Thurrock Council (202404967) Case 202404967 · Local Authority / ALMO or TMO Decision Case ID 202404967 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 13 Jan 2026 No Maladministration London Borough of Islington (202325023) Case 202325023 · Local Authority / ALMO or TMO Decision Case ID 202325023 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 13 Jan 2026 Partial Maladministration London Borough of Waltham Forest (202510277) Case 202510277 · Local Authority / ALMO or TMO Decision Case ID 202510277 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or … 9 Jan 2026 Partial Maladministration Birmingham City Council (202329205) Case 202329205 · Local Authority / ALMO or TMO Decision Case ID 202329205 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 9 Jan 2026 Maladministration London Borough of Camden Council (202508589) Case 202508589 · Local Authority / ALMO or TMO Decision Case ID 202508589 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local authority Occupancy Leaseholder Date … 9 Jan 2026 Maladministration London Borough of Lambeth (202501648) Case 202501648 · Local Authority / ALMO or TMO Decision Case ID 202501648 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 9 … 9 Jan 2026 Maladministration Norwich City Council (202439923) Case 202439923 · Local Authority / ALMO or TMO Decision Case ID 202439923 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 8 Jan 2026 Maladministration Chesterfield Borough Council (202434129) Case 202434129 · Local Authority / ALMO or TMO Decision Case ID 202434129 Decision type Investigation Landlord Chesterfield Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 8 Jan 2026 Partial Maladministration City of Westminster Council (202517680) Case 202517680 · Local Authority / ALMO or TMO Decision Case ID 202517680 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 8 Jan 2026 Partial Maladministration Gravesham Borough Council (202502734) Case 202502734 · Local Authority / ALMO or TMO Decision Case ID 202502734 Decision type Investigation Landlord Gravesham Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 8 Jan 2026 Partial Maladministration London Borough of Lambeth (202432059) Case 202432059 · Local Authority / ALMO or TMO Decision Case ID 202432059 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 8 Jan 2026 Partial Maladministration London Borough of Tower Hamlets (202435900) Case 202435900 · Local Authority / ALMO or TMO Decision Case ID 202435900 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Secure Tenancy … 8 Jan 2026 No Maladministration Sandwell Metropolitan Borough Council (202429952) Case 202429952 · Local Authority / ALMO or TMO Decision Case ID 202429952 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date … 7 Jan 2026 No Maladministration London Borough of Brent (202338858) Case 202338858 · Local Authority / ALMO or TMO Decision Case ID 202338858 Decision type Investigation Landlord London Borough of Brent Landlord type Local Authority / ALMO or TMO … 7 Jan 2026 Maladministration North Tyneside Council (202450538) Case 202450538 · Managing Relations Decision Case ID 202450538 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy … 7 Jan 2026 Partial Maladministration Sandwell Metropolitan Borough Council (202307929) Case 202307929 · Local Authority / ALMO or TMO Decision Case ID 202307929 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 6 Jan 2026 Maladministration Brighton and Hove City Council (202337355) Case 202337355 · Local Authority / ALMO or TMO Decision Case ID 202337355 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 6 Jan 2026 Partial Maladministration Leeds City Council (202419949) Case 202419949 · Managing Relations Decision Case ID 202419949 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 6 Jan 2026 No Maladministration London Borough of Islington (202345628) Case 202345628 · Local Authority / ALMO or TMO Decision Case ID 202345628 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 5 Jan 2026 Partial Maladministration London Borough of Hackney (202435231) Case 202435231 · Local Authority / ALMO or TMO Decision Case ID 202435231 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 24 Dec 2025 Partial Maladministration London Borough of Hackney (202425099) Case 202425099 · Local Authority / ALMO or TMO Decision Case ID 202425099 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority Occupancy Assured Tenancy Date … 24 Dec 2025 Maladministration Manchester City Council (202423674) Case 202423674 · Local Authority / ALMO or TMO Decision Case ID 202423674 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 24 Dec 2025 No Maladministration Mid Devon District Council (202431865) Case 202431865 · Local Authority / ALMO or TMO Decision Case ID 202431865 Decision type Investigation Landlord Mid Devon District Council Landlord type Local Authority / ALMO or TMO … 23 Dec 2025 Maladministration London Borough of Ealing (202423464) Case 202423464 · Local Authority / ALMO or TMO Decision Case ID 202423464 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO … 23 Dec 2025 Partial Maladministration London Borough of Hackney (202501592) Case 202501592 · Managing Relations Decision Case ID 202501592 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 23 Dec 2025 Maladministration London Borough of Lambeth (202404320) Case 202404320 · Local Authority / ALMO or TMO Decision Case ID 202404320 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO …