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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 563 of 16,595 decisions matching "authority"

Decisions

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6 Feb 2026 Maladministration London Borough of Lambeth (202440922) Case 202440922 · Local Authority / ALMO or TMO Decision Case ID 202440922 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 6 Feb 2026 Maladministration Waverley Borough Council (202526088) Case 202526088 · Local Authority / ALMO or TMO Decision Case ID 202526088 Decision type Investigation Landlord Waverley Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 6 … 5 Feb 2026 Maladministration City of Lincoln Council (202448151) Case 202448151 · Local Authority / ALMO or TMO Decision Case ID 202448151 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO … 5 Feb 2026 Maladministration London Borough of Newham (202448284) Case 202448284 · Local Authority / ALMO or TMO Decision Case ID 202448284 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 5 Feb 2026 Maladministration London Borough of Tower Hamlets (202400211) Case 202400211 · Local Authority / ALMO or TMO Decision Case ID 202400211 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 4 Feb 2026 Maladministration London Borough of Hammersmith and Fulham (202518785) Case 202518785 · Local Authority / ALMO or TMO Decision Case ID 202518785 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 3 Feb 2026 Maladministration Royal Borough Of Greenwich (202432004) Case 202432004 · Managing Relations Decision Case ID 202432004 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 2 Feb 2026 Maladministration London Borough of Camden Council (202513249) Case 202513249 · Local Authority / ALMO or TMO Decision Case ID 202513249 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 2 Feb 2026 Outside Jurisdiction London Borough of Croydon (202518995) Case 202518995 · Local Authority / ALMO or TMO Decision Case ID 202518995 Decision type Jurisdiction Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 2 Feb 2026 Maladministration London Borough of Ealing (202325804) Case 202325804 · Local Authority / ALMO or TMO Decision Case ID 202325804 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO … 2 Feb 2026 Outside Jurisdiction London Borough of Lambeth (202440644) Case 202440644 · Local Authority / ALMO or TMO Decision Case ID 202440644 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 2 Feb 2026 Maladministration Sandwell Metropolitan Borough Council (202406753) Case 202406753 · Local Authority / ALMO or TMO Decision Case ID 202406753 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Partial Maladministration Basildon Borough Council (202451868) Case 202451868 · Local Authority / ALMO or TMO Decision Case ID 202451868 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 30 Jan 2026 Partial Maladministration City of Doncaster Council (202442198) Case 202442198 · Local Authority / ALMO or TMO Decision Case ID 202442198 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 No Maladministration City of Doncaster Council (202519515) Case 202519515 · Local Authority / ALMO or TMO Decision Case ID 202519515 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Reasonable Redress Gateshead Metropolitan Borough Council (202500561) Case 202500561 · Local Authority / ALMO or TMO Decision Case ID 202500561 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Maladministration London Borough of Camden Council (202522015) Case 202522015 · Managing Relations Decision Case ID 202522015 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 30 Jan 2026 Reasonable Redress London Borough of Hammersmith and Fulham (202226285) Case 202226285 · Local Authority / ALMO or TMO Decision Case ID 202226285 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 30 Jan 2026 Maladministration London Borough of Hammersmith and Fulham (202521839) Case 202521839 · Local Authority / ALMO or TMO Decision Case ID 202521839 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 30 Jan 2026 Maladministration London Borough of Hounslow (202413509) Case 202413509 · Local Authority / ALMO or TMO Decision Case ID 202413509 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Maladministration London Borough of Lewisham (202417652) Case 202417652 · Local Authority / ALMO or TMO Decision Case ID 202417652 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Partial Maladministration London Borough of Wandsworth (202417719) Case 202417719 · Local Authority / ALMO or TMO Decision Case ID 202417719 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Partial Maladministration South Derbyshire District Council (202440948) Case 202440948 · Local Authority / ALMO or TMO Decision Case ID 202440948 Decision type Investigation Landlord South Derbyshire District Council Landlord type Local authority Occupancy Secure tenancy Date … 29 Jan 2026 Partial Maladministration Arun District Council (202524839) Case 202524839 · Local Authority / ALMO or TMO Decision Case ID 202524839 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Jan 2026 Maladministration City of Westminster Council (202409414) Case 202409414 · Local Authority / ALMO or TMO Decision Case ID 202409414 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Partial Maladministration Darlington Borough Council (202452047) Case 202452047 · Local Authority / ALMO or TMO Decision Case ID 202452047 Decision type Investigation Landlord Darlington Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Jan 2026 Partial Maladministration Haringey London Borough Council (202342713) Case 202342713 · Local Authority / ALMO or TMO Decision Case ID 202342713 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Maladministration London Borough of Croydon (202504858) Case 202504858 · Local Authority / ALMO or TMO Decision Case ID 202504858 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority Occupancy Leaseholder Date 29 … 29 Jan 2026 No Maladministration London Borough of Hackney (202410034) Case 202410034 · Local Authority / ALMO or TMO Decision Case ID 202410034 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Maladministration London Borough of Hackney (202522014) Case 202522014 · Local Authority / ALMO or TMO Decision Case ID 202522014 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Partial Maladministration London Borough of Hounslow (202344511) Case 202344511 · Local Authority / ALMO or TMO Decision Case ID 202344511 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Partial Maladministration London Borough of Lambeth (202441932) Case 202441932 · Local Authority / ALMO or TMO Decision Case ID 202441932 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Maladministration London Borough of Lambeth (202508157) Case 202508157 · Local Authority / ALMO or TMO Decision Case ID 202508157 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Partial Maladministration Manchester City Council (202401237) Case 202401237 · Local Authority / ALMO or TMO Decision Case ID 202401237 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Jan 2026 No Maladministration Medway Council (202423533) Case 202423533 · Local Authority / ALMO or TMO Decision Case ID 202423533 Decision type Investigation Landlord Medway Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 29 Jan 2026 Mediation Newcastle City Council (202330820) Case 202330820 · Local Authority / ALMO or TMO Decision Case ID 202330820 Decision type Investigation Landlord Newcastle City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Jan 2026 Partial Maladministration Basildon Borough Council (202515324) Case 202515324 · Local Authority / ALMO or TMO Decision Case ID 202515324 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Jan 2026 Partial Maladministration Birmingham City Council (202448332) Case 202448332 · Local Authority / ALMO or TMO Decision Case ID 202448332 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Jan 2026 Maladministration East Devon District Council (202500373) Case 202500373 · Local Authority / ALMO or TMO Decision Case ID 202500373 Decision type Investigation Landlord East Devon District Council Landlord type Local Authority / ALMO or TMO … 28 Jan 2026 Partial Maladministration London Borough of Islington (202438826) Case 202438826 · Local Authority / ALMO or TMO Decision Case ID 202438826 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date … 28 Jan 2026 Maladministration London Borough of Islington (202500964) Case 202500964 · Local Authority / ALMO or TMO Decision Case ID 202500964 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 28 Jan 2026 Maladministration London Borough of Lambeth (202338105) Case 202338105 · Local Authority / ALMO or TMO Decision Case ID 202338105 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 28 Jan 2026 No Maladministration Royal Borough of Kensington and Chelsea (202436269) Case 202436269 · Local Authority / ALMO or TMO Decision Case ID 202436269 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO … 27 Jan 2026 Maladministration City of Lincoln Council (202513116) Case 202513116 · Local Authority / ALMO or TMO Decision Case ID 202513116 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO … 27 Jan 2026 Maladministration City of Westminster Council (202336425) Case 202336425 · Local Authority / ALMO or TMO Decision Case ID 202336425 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Flexible Tenancy Date … 27 Jan 2026 Partial Maladministration Dudley Metropolitan Borough Council (202418280) Case 202418280 · Local Authority / ALMO or TMO Decision Case ID 202418280 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 27 Jan 2026 Maladministration London Borough of Hillingdon (202439557) Case 202439557 · Local Authority / ALMO or TMO Decision Case ID 202439557 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO … 27 Jan 2026 Partial Maladministration London Borough of Hounslow (202518163) Case 202518163 · Local Authority / ALMO or TMO Decision Case ID 202518163 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 27 Jan 2026 Outside Jurisdiction London Borough of Waltham Forest (202515515) Case 202515515 · Local Authority / ALMO or TMO Decision Case ID 202515515 Decision type Jurisdiction Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or … 26 Jan 2026 Partial Maladministration Barnsley Metropolitan Borough Council (202506461) Case 202506461 · Local Authority / ALMO or TMO Decision Case ID 202506461 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO …