Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "investigation" ×

Showing 2,051 of 16,595 decisions matching "investigation"

Decisions

Most recent first
20 Oct 2025 Maladministration LiveWest Homes Limited (202417299) Case 202417299 · Managing Relations Decision Case ID 202417299 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Oct 2025 Partial Maladministration London Borough of Hillingdon (202453498) Case 202453498 · Local Authority / ALMO or TMO Decision Case ID 202453498 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority Occupancy Secure Tenancy Date … 20 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202327840) Case 202327840 · Managing Relations Decision Case ID 202327840 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 20 Oct 2025 Maladministration London & Quadrant Housing Trust (202339416) Case 202339416 · Managing Relations Decision Case ID 202339416 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202413687) Case 202413687 · Managing Relations Decision Case ID 202413687 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Oct 2025 Maladministration Midland Heart Limited (202502748) Case 202502748 · Managing Relations Decision Case ID 202502748 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Oct 2025 Maladministration One Housing Group Limited (202345367) Case 202345367 · Estate Management Decision Case ID 202345367 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Oct 2025 Partial Maladministration One Manchester Limited (202343807) Case 202343807 · Managing Relations Decision Case ID 202343807 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Oct 2025 Partial Maladministration Southend on Sea City Council (202450515) Case 202450515 · Managing Relations Decision Case ID 202450515 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or … 20 Oct 2025 Maladministration Tandridge District Council (202334587) Case 202334587 · Managing Relations Decision Case ID 202334587 Decision type Investigation Landlord Tandridge District Council Landlord type Local Authority / ALMO or TMO Occupancy … 20 Oct 2025 No Maladministration The Community Housing Group Limited (202341258) Case 202341258 · Managing Relations Decision Case ID 202341258 Decision type Investigation Landlord The Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 20 Oct 2025 No Maladministration Thirteen Housing Group Limited (202502875) Case 202502875 · Financial Decision Case ID 202502875 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Oct 2025 Maladministration Curo Places Limited (202452992) Case 202452992 · Managing Relations Decision Case ID 202452992 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Oct 2025 Partial Maladministration Eastbourne Borough Council (202430352) Case 202430352 · Local Authority / ALMO or TMO Decision Case ID 202430352 Decision type Investigation Landlord Eastbourne Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Oct 2025 Partial Maladministration Haringey London Borough Council (202338854) Case 202338854 · Managing Relations Decision Case ID 202338854 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 17 Oct 2025 Maladministration London Borough of Hammersmith and Fulham (202327538) Case 202327538 · Local Authority / ALMO or TMO Decision Case ID 202327538 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 17 Oct 2025 Maladministration London & Quadrant Housing Trust (202426691) Case 202426691 · Managing Relations Decision Case ID 202426691 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 17 Oct 2025 Maladministration London & Quadrant Housing Trust (202502221) Case 202502221 · Managing Relations Decision Case ID 202502221 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 17 Oct 2025 No Maladministration Ocean Housing Limited (202339274) Case 202339274 · ASB/Abuse/Nuisance Decision Case ID 202339274 Decision type Investigation Landlord Ocean Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 17 Oct 2025 Maladministration Peabody Trust (202445643) Case 202445643 · Managing Relations Decision Case ID 202445643 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 October … 17 Oct 2025 Maladministration Saffron Housing Trust Limited (202500059) Case 202500059 · ASB/Abuse/Nuisance Decision Case ID 202500059 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Oct 2025 Mediation Sandwell Metropolitan Borough Council (202323105) Case 202323105 · Local Authority / ALMO or TMO Decision Case ID 202323105 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date … 17 Oct 2025 Reasonable Redress Southern Housing (202337894) Case 202337894 · Managing Relations Decision Case ID 202337894 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 October … 17 Oct 2025 Maladministration Southern Housing (202429318) Case 202429318 · ASB/Abuse/Nuisance Decision Case ID 202429318 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 October … 17 Oct 2025 Maladministration Southwark Council (202428780) Case 202428780 · Local Authority / ALMO or TMO Decision Case ID 202428780 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 17 October … 17 Oct 2025 Maladministration Sovereign Network Group (202421481) Case 202421481 · Financial Decision Case ID 202421481 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Oct 2025 Partial Maladministration Sovereign Network Group (202502180) Case 202502180 · Managing Relations Decision Case ID 202502180 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Oct 2025 Partial Maladministration The Guinness Partnership Limited (202415543) Case 202415543 · Managing Relations Decision Case ID 202415541 & 202415543 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured … 17 Oct 2025 Partial Maladministration Torus62 Limited (202323182) Case 202323182 · Managing Relations Decision Case ID 202323182 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October … 17 Oct 2025 Reasonable Redress Torus62 Limited (202344614) Case 202344614 · Managing Relations Decision Case ID 202344614 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October … 16 Oct 2025 Maladministration Birmingham City Council (202427475) Case 202427475 · Local Authority / ALMO or TMO Decision Case ID 202427475 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 16 … 16 Oct 2025 Maladministration Hexagon Housing Association Limited (202214477) Case 202214477 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s request for information regarding the materials used on the building. … 16 Oct 2025 No Maladministration Home Group Limited (202428480) Case 202428480 · Financial Decision Case ID 202428480 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 … 16 Oct 2025 Maladministration Hyde Housing Association Limited (202337556) Case 202337556 · Managing Relations Decision Case ID 202337556 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 16 Oct 2025 Maladministration Hyde Housing Association Limited (202408862) Case 202408862 · Managing Relations Decision Case ID 202408862 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Oct 2025 No Maladministration London & Quadrant Housing Trust (202341595) Case 202341595 · Managing Relations Decision Case ID 202341595 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 16 Oct 2025 Maladministration Orbit Housing Association Limited (202413205) Case 202413205 · ASB/Abuse/Nuisance Decision Case ID 202413205 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 16 Oct 2025 Partial Maladministration Paragon Asra Housing Limited (202435448) Case 202435448 · ASB/Abuse/Nuisance Decision Case ID 202435448 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Oct 2025 Partial Maladministration Sanctuary Housing Association (202402777) Case 202402777 · Managing Relations Decision Case ID 202402777 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 16 October … 16 Oct 2025 No Maladministration Southwark Council (202328109) Case 202328109 · Local Authority / ALMO or TMO Decision Case ID 202328109 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 15 Oct 2025 Maladministration Abri Group Limited (202425919) Case 202425919 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: The removal of a solar panel. Carpet in … 15 Oct 2025 Partial Maladministration Abri Group Limited (202503845) Case 202503845 · ASB/Abuse/Nuisance Decision Case ID 202503845 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Oct 2025 Maladministration Aster Group Limited (202429120) Case 202429120 · Managing Relations Decision Case ID 202429120 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 15 … 15 Oct 2025 Reasonable Redress City of Westminster Council (202413337) Case 202413337 · Managing Relations Decision Case ID 202413337 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 15 Oct 2025 Partial Maladministration East Midlands Housing Group Limited (202347546) Case 202347546 · Managing Relations This investigation considers: The landlord’s handling of repairs to the resident’s wall. The landlord’s handling of repairs to the resident’s … 15 Oct 2025 Partial Maladministration Home Group Limited (202428656) Case 202428656 · Managing Relations Decision Case ID 202428656 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Oct 2025 Maladministration Kirklees Metropolitan Borough Council (202407259) Case 202407259 · Local Authority / ALMO or TMO Decision Case ID 202407259 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 15 Oct 2025 Maladministration London Borough of Barking and Dagenham (202453230) Case 202453230 · Local Authority / ALMO or TMO Decision Case ID 202453230 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO … 15 Oct 2025 Partial Maladministration London Borough of Islington (202429813) Case 202429813 · Local Authority / ALMO or TMO Decision Case ID 202429813 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 15 Oct 2025 Reasonable Redress Peabody Trust (202315741) Case 202315741 · Managing Relations Decision Case ID 202315741 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 15 October 2025 …