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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,051 of 16,595 decisions matching "investigation"

Decisions

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27 Oct 2025 Partial Maladministration Westward Housing Group Limited (202429599) Case 202429599 · ASB/Abuse/Nuisance Decision Case ID 202429599 Decision type Investigation Landlord Westward Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Oct 2025 No Maladministration A2Dominion Housing Group Limited (202442654) Case 202442654 · Managing Relations Decision Case ID 202442654 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Oct 2025 Partial Maladministration Abri Group Limited (202338255) Case 202338255 · Managing Relations Decision Case ID 202338255 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 24 Oct 2025 Maladministration Anchor Hanover Group (202430192) Case 202430192 · ASB/Abuse/Nuisance Decision Case ID 202430192 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Leaseholder Date 24 October … 24 Oct 2025 Maladministration Birmingham City Council (202412991) Case 202412991 · ASB/Abuse/Nuisance Decision Case ID 202412991 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 24 Oct 2025 Maladministration Birmingham City Council (202422793) Case 202422793 · Local Authority / ALMO or TMO Decision Case ID 202422793 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 … 24 Oct 2025 Maladministration Brighton and Hove City Council (202427879) Case 202427879 · Financial Decision Case ID 202427879 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 24 Oct 2025 Reasonable Redress City of Westminster Council (202334157) Case 202334157 · Local Authority / ALMO or TMO Decision Case ID 202334157 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Secure Tenancy Date … 24 Oct 2025 Maladministration City of Wolverhampton Council (202423052) Case 202423052 · Local Authority / ALMO or TMO Decision Case ID 202423052 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy … 24 Oct 2025 Maladministration Clarion Housing Association Limited (202343145) Case 202343145 · ASB/Abuse/Nuisance Decision Case ID 202343145 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 24 Oct 2025 Maladministration Clarion Housing Association Limited (202346533) Case 202346533 · Responsive repairs/activity Decision Case ID 202346533 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202502504) Case 202502504 · Financial Decision Case ID 202502504 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 24 Oct 2025 Maladministration Haringey London Borough Council (202502673) Case 202502673 · Local Authority / ALMO or TMO Decision Case ID 202502673 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date … 24 Oct 2025 Partial Maladministration Kingston upon Hull City Council (202424167) Case 202424167 · Local Authority / ALMO or TMO Decision Case ID 202424167 Decision type Investigation Landlord Kingston upon Hull City Council Landlord type Local Authority / ALMO or … 24 Oct 2025 Maladministration London Borough of Islington (202339937) Case 202339937 · Managing Relations Decision Case ID 202339937 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date … 24 Oct 2025 Maladministration London Borough of Lambeth (202420046) Case 202420046 · Managing Relations Decision Case ID 202420046 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 24 Oct 2025 Partial Maladministration London Borough of Lambeth (202430381) Case 202430381 · Local Authority / ALMO or TMO Decision Case ID 202430381 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 24 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202234897) Case 202234897 · Managing Relations Decision Case ID 202234897 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 24 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202316939) Case 202316939 · ASB/Abuse/Nuisance Decision Case ID 202316939 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 24 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202410929) Case 202410929 · Managing Relations Decision Case ID 202410929 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 24 Oct 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202412860) Case 202412860 · Managing Relations Decision Case ID 202412860 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date … 24 Oct 2025 Mediation One Housing Group Limited (202428527) Case 202428527 · Old Property Condition categories Decision Case ID 202428527 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Oct 2025 No Maladministration One Manchester Limited (202402238) Case 202402238 · Managing Relations Decision Case ID 202402238 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 … 24 Oct 2025 Maladministration Origin Housing Limited (202425920) Case 202425920 · Financial Decision Case ID 202425920 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Leaseholder Date 24 October … 24 Oct 2025 Partial Maladministration Paragon Asra Housing Limited (202444349) Case 202444349 · Managing Relations Decision Case ID 202444349 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Oct 2025 Maladministration Royal Borough Of Greenwich (202401564) Case 202401564 · Local Authority / ALMO or TMO Decision Case ID 202401564 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 24 Oct 2025 Reasonable Redress Sanctuary Housing Association (202300480) Case 202300480 · Managing Relations Decision Case ID 202300480 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 24 … 24 Oct 2025 Partial Maladministration Sanctuary Housing Association (202447739) Case 202447739 · Managing Relations Decision Case ID 202447739 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 24 … 24 Oct 2025 Maladministration Southern Housing (202425580) Case 202425580 · Health and Safety (inc. building safety) Decision Case ID 202425580 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 24 October … 24 Oct 2025 Mediation South Kesteven District Council (202334681) Case 202334681 · Local Authority / ALMO or TMO Decision Case ID 202334681 Decision type Investigation Landlord South Kesteven District Council Landlord type Local Authority / ALMO or TMO … 24 Oct 2025 Partial Maladministration Southwark Council (202231578) Case 202231578 · ASB/Abuse/Nuisance Decision Case ID 202231578 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 24 Oct 2025 Maladministration Southwark Council (202331912) Case 202331912 · Local Authority / ALMO or TMO Decision Case ID 202331912 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 24 Oct 2025 Maladministration Sovereign Network Group (202429937) Case 202429937 · Estate Management Decision Case ID 202429937 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Leaseholder Date 24 October … 24 Oct 2025 Partial Maladministration TBG Open Door Limited (202344461) Case 202344461 · Managing Relations Decision Case ID 202344461 Decision type Investigation Landlord TBG Open Door Limited Landlord type Housing Association Occupancy Leaseholder Date 24 … 24 Oct 2025 Partial Maladministration The Guinness Partnership Limited (202429863) Case 202429863 · Managing Relations Decision Case ID 202429863 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leasehold Date 24 … 24 Oct 2025 Partial Maladministration Town and Country Housing (202427420) Case 202427420 · Managing Relations Decision Case ID 202427420 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 24 Oct 2025 Partial Maladministration Yorkshire Housing Limited (202427355) Case 202427355 · Managing Relations Decision Case ID 202427355 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 23 Oct 2025 No Maladministration Aster Group Limited (202328085) Case 202328085 · ASB/Abuse/Nuisance Decision Case ID 202328085 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Oct 2025 Maladministration Be One Homes (202445923) Case 202445923 · Managing Relations Decision Case ID 202445923 Decision type Investigation Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured tenancy Date … 23 Oct 2025 No Maladministration Clarion Housing Association Limited (202324668) Case 202324668 · Managing Relations Decision Case ID 202324668 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 23 Oct 2025 Reasonable Redress Clarion Housing Association Limited (202347247) Case 202347247 · Managing Relations Decision Case ID 202347247 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 23 Oct 2025 No Maladministration Clarion Housing Association Limited (202412747) Case 202412747 · Managing Relations Decision Case ID 202412747 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 23 Oct 2025 Maladministration London Borough of Ealing (202434090) Case 202434090 · Local Authority / ALMO or TMO Decision Case ID 202434090 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO … 23 Oct 2025 No Maladministration London Borough of Tower Hamlets (202427695) Case 202427695 · Local Authority / ALMO or TMO Decision Case ID 202427695 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 23 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202406545) Case 202406545 · Managing Relations Decision Case ID 202406545 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 23 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202411373) Case 202411373 · Managing Relations Decision Case ID 202411373 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership … 23 Oct 2025 Maladministration London & Quadrant Housing Trust (202503931) Case 202503931 · Managing Relations Decision Case ID 202503931 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 23 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202503991) Case 202503991 · Managing Relations Decision Case ID 202503991 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 23 Oct 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202428530) Case 202428530 · Managing Relations Decision Case ID 202428530 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date … 23 Oct 2025 Maladministration Onward Homes Limited (202500181) Case 202500181 · Responsive repairs/activity Decision Case ID 202500181 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 …