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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,906 of 16,595 decisions matching "background"

Decisions

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27 Oct 2025 Partial Maladministration City of Westminster Council (202334579) Case 202334579 · Local Authority / ALMO or TMO Decision Case ID 202334579 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Secure Tenancy Date … 27 Oct 2025 Maladministration Clarion Housing Association Limited (202429796) Case 202429796 · Managing Relations Decision Case ID 202429796 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Oct 2025 Partial Maladministration Croydon Churches Housing Association Limited (202339342) Case 202339342 · Managing Relations Decision Case ID 202339342 Decision type Investigation Landlord Croydon Churches Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 27 Oct 2025 Partial Maladministration Home Group Limited (202423094) Case 202423094 · Managing Relations Decision Case ID 202423094 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 27 Oct 2025 Maladministration Hyde Housing Association Limited (202341134) Case 202341134 · Managing Relations Decision Case ID 202341134 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Oct 2025 Partial Maladministration Karibu Community Homes Limited (202331222) Case 202331222 · Managing Relations Decision Case ID 202331222 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 27 Oct 2025 Maladministration London Borough of Ealing (202444290) Case 202444290 · Local Authority / ALMO or TMO Decision Case ID 202444290 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority Occupancy Secure Tenancy Date … 27 Oct 2025 Maladministration London Borough of Lambeth (202334914) Case 202334914 · Managing Relations Decision Case ID 202334914 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 27 Oct 2025 Reasonable Redress London & Quadrant Housing Trust (202333178) Case 202333178 · Managing Relations Decision Case ID 202333178 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 27 Oct 2025 Maladministration London & Quadrant Housing Trust (202348669) Case 202348669 · Managing Relations Decision Case ID 202348669 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 27 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202429008) Case 202429008 · Managing Relations Decision Case ID 202429008 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 27 Oct 2025 Mediation Metropolitan Thames Valley Housing (MTV) (202340236) Case 202340236 · Managing Relations Decision Case ID 202340236 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership … 27 Oct 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202402637) Case 202402637 · Managing Relations Decision Case ID 202402637 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold … 27 Oct 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202410220) Case 202410220 · Managing Relations Decision Case ID 202410220 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 27 Oct 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202503698) Case 202503698 · Managing Relations Decision Case ID 202503698 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 27 Oct 2025 Maladministration MHS Homes Ltd (202343105) Case 202343105 · Voluntary Decision Case ID 202343105 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Shorthold Tenancy Date 27 … 27 Oct 2025 Reasonable Redress Midland Heart Limited (202322841) Case 202322841 · ASB/Abuse/Nuisance Decision Case ID 202322841 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Oct 2025 Reasonable Redress Moat Homes Limited (202402276) Case 202402276 · Managing Relations Decision Case ID 202402276 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 27 Oct 2025 Maladministration Mosscare St. Vincent’s Housing Group Limited (202335517) Case 202335517 · Old Complaints Handling categories Decision Case ID 202335517 Decision type Investigation Landlord Mosscare St. Vincent’s Housing Group Limited Landlord type Housing Association Occupancy Assured … 27 Oct 2025 Reasonable Redress Notting Hill Genesis (202428752) Case 202428752 · Managing Relations Decision Case ID 202428752 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Applicant Date 27 October … 27 Oct 2025 Outside Jurisdiction Origin Housing Limited (202402061) Case 202402061 · Responsive repairs/activity Decision Case ID 202402061 Decision type Jurisdiction Landlord Origin Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 … 27 Oct 2025 Maladministration Peabody Trust (202419862) Case 202419862 · Old Property Condition categories Decision Case ID 202419862 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 27 October 2025 … 27 Oct 2025 Partial Maladministration Platform Housing Group Limited (202420806) Case 202420806 · Managing Relations Decision Case ID 202420806 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Oct 2025 Partial Maladministration Southern Housing (202329458) Case 202329458 · Managing Relations Decision Case ID 202329458 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 October … 27 Oct 2025 Partial Maladministration Southwark Council (202411974) Case 202411974 · Local Authority / ALMO or TMO Decision Case ID 202411974 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 27 Oct 2025 Partial Maladministration Sovereign Network Group (202451134) Case 202451134 · Managing Relations Decision Case ID 202451134 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Shared Ownership Date 27 … 27 Oct 2025 No Maladministration Teign Housing (202412074) Case 202412074 · Managing Relations Decision Case ID 202412074 Decision type Investigation Landlord Teign Housing Landlord type Housing Association Occupancy Secure Tenancy Date 27 October … 27 Oct 2025 Maladministration The Riverside Group Limited (202410063) Case 202410063 · Managing Relations Decision Case ID 202410063 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 27 Oct 2025 Partial Maladministration Westward Housing Group Limited (202429599) Case 202429599 · ASB/Abuse/Nuisance Decision Case ID 202429599 Decision type Investigation Landlord Westward Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Oct 2025 No Maladministration A2Dominion Housing Group Limited (202442654) Case 202442654 · Managing Relations Decision Case ID 202442654 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Oct 2025 Partial Maladministration Abri Group Limited (202338255) Case 202338255 · Managing Relations Decision Case ID 202338255 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 24 Oct 2025 Maladministration Anchor Hanover Group (202430192) Case 202430192 · ASB/Abuse/Nuisance Decision Case ID 202430192 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Leaseholder Date 24 October … 24 Oct 2025 Maladministration Birmingham City Council (202412991) Case 202412991 · ASB/Abuse/Nuisance Decision Case ID 202412991 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 24 Oct 2025 Maladministration Birmingham City Council (202422793) Case 202422793 · Local Authority / ALMO or TMO Decision Case ID 202422793 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 … 24 Oct 2025 Maladministration Brighton and Hove City Council (202427879) Case 202427879 · Financial Decision Case ID 202427879 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 24 Oct 2025 Reasonable Redress City of Westminster Council (202334157) Case 202334157 · Local Authority / ALMO or TMO Decision Case ID 202334157 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Secure Tenancy Date … 24 Oct 2025 Maladministration City of Wolverhampton Council (202423052) Case 202423052 · Local Authority / ALMO or TMO Decision Case ID 202423052 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy … 24 Oct 2025 Maladministration Clarion Housing Association Limited (202343145) Case 202343145 · ASB/Abuse/Nuisance Decision Case ID 202343145 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 24 Oct 2025 Maladministration Clarion Housing Association Limited (202346533) Case 202346533 · Responsive repairs/activity Decision Case ID 202346533 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202502504) Case 202502504 · Financial Decision Case ID 202502504 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 24 Oct 2025 Maladministration Haringey London Borough Council (202502673) Case 202502673 · Local Authority / ALMO or TMO Decision Case ID 202502673 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date … 24 Oct 2025 Partial Maladministration Kingston upon Hull City Council (202424167) Case 202424167 · Local Authority / ALMO or TMO Decision Case ID 202424167 Decision type Investigation Landlord Kingston upon Hull City Council Landlord type Local Authority / ALMO or … 24 Oct 2025 Maladministration London Borough of Islington (202339937) Case 202339937 · Managing Relations Decision Case ID 202339937 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date … 24 Oct 2025 Maladministration London Borough of Lambeth (202420046) Case 202420046 · Managing Relations Decision Case ID 202420046 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 24 Oct 2025 Partial Maladministration London Borough of Lambeth (202430381) Case 202430381 · Local Authority / ALMO or TMO Decision Case ID 202430381 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 24 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202234897) Case 202234897 · Managing Relations Decision Case ID 202234897 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 24 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202316939) Case 202316939 · ASB/Abuse/Nuisance Decision Case ID 202316939 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 24 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202410929) Case 202410929 · Managing Relations Decision Case ID 202410929 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 24 Oct 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202412860) Case 202412860 · Managing Relations Decision Case ID 202412860 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date … 24 Oct 2025 Mediation One Housing Group Limited (202428527) Case 202428527 · Old Property Condition categories Decision Case ID 202428527 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date …