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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,906 of 16,595 decisions matching "background"

Decisions

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29 Oct 2025 No Maladministration Incommunities Limited (202503966) Case 202503966 · Managing Relations Decision Case ID 202503966 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October … 29 Oct 2025 Maladministration Kirklees Metropolitan Borough Council (202400388) Case 202400388 · Managing Relations Decision Case ID 202400388 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 29 Oct 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202426287) Case 202426287 · Local Authority / ALMO or TMO Decision Case ID 202426287 Decision type Investigation Landlord Kirklees Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 29 Oct 2025 Partial Maladministration Lancaster City Council (202342337) Case 202342337 · Local Authority / ALMO or TMO Decision Case ID 202342337 Decision type Investigation Landlord Lancaster City Council Landlord type Local Authority Occupancy Assured tenancy Date 29 … 29 Oct 2025 Partial Maladministration London Borough of Camden Council (202337006) Case 202337006 · Managing Relations Decision Case ID 202337006 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Assured Tenancy … 29 Oct 2025 Maladministration London Borough of Hackney (202440700) Case 202440700 · Local Authority / ALMO or TMO Decision Case ID 202440700 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 29 Oct 2025 Maladministration London Borough of Hounslow (202503006) Case 202503006 · Local Authority / ALMO or TMO Decision Case ID 202503006 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 29 Oct 2025 Mediation London & Quadrant Housing Trust (202334890) Case 202334890 · Responsive repairs/activity Decision Case ID 202334890 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 29 Oct 2025 No Maladministration London & Quadrant Housing Trust (202334980) Case 202334980 · Managing Relations Decision Case ID 202334980 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 29 Oct 2025 Maladministration London & Quadrant Housing Trust (202431732) Case 202431732 · Managing Relations Decision Case ID 202431732 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 29 Oct 2025 Maladministration London & Quadrant Housing Trust (202502269) Case 202502269 · Managing Relations Decision Case ID 202502269 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 29 Oct 2025 Partial Maladministration Notting Hill Genesis (202441676) Case 202441676 · Financial Decision Case ID 202441676 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 29 Oct 2025 Maladministration One Housing Group Limited (202428244) Case 202428244 · Managing Relations Decision Case ID 202428244 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Oct 2025 Reasonable Redress Onward Homes Limited (202342303) Case 202342303 · Managing Relations Decision Case ID 202342303 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 29 Oct 2025 Partial Maladministration Peabody Trust (202427526) Case 202427526 · Managing Relations Decision Case ID 202427526 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 29 October 2025 … 29 Oct 2025 Reasonable Redress Peabody Trust (202453272) Case 202453272 · Managing Relations Decision Case ID 202453272 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 October … 29 Oct 2025 Reasonable Redress Sanctuary Housing Association (202340567) Case 202340567 · Managing Relations Decision Case ID 202340567 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 29 Oct 2025 Partial Maladministration Sanctuary Housing Association (202427949) Case 202427949 · Managing Relations Decision Case ID 202427949 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 29 Oct 2025 Mediation Southern Housing (202332647) Case 202332647 · Estate Management Decision Case ID 202332647 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 29 October … 29 Oct 2025 Maladministration Southern Housing (202501349) Case 202501349 · ASB/Abuse/Nuisance Decision Case ID 202501349 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 29 October … 29 Oct 2025 Partial Maladministration South Tyneside Council (202343834) Case 202343834 · Local Authority / ALMO or TMO Decision Case ID 202343834 Decision type Investigation Landlord South Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Oct 2025 Partial Maladministration Stonewater Limited (202447449) Case 202447449 · ASB/Abuse/Nuisance Decision Case ID 202447449 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October … 29 Oct 2025 No Maladministration The Guinness Partnership Limited (202334735) Case 202334735 · Financial Decision Case ID 202334735 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 29 Oct 2025 Maladministration The Guinness Partnership Limited (202429317) Case 202429317 · Managing Relations Decision Case ID 202429317 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Oct 2025 Partial Maladministration Walsall Housing Group Limited (202334609) Case 202334609 · Managing Relations Decision Case ID 202334609 Decision type Investigation Landlord Walsall Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Oct 2025 Partial Maladministration Amplius Living (202317036) Case 202317036 · Managing Relations Decision Case ID 202317036 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Other Date 28 October 2025 … 28 Oct 2025 Maladministration Ashfield District Council (202504626) Case 202504626 · Local Authority / ALMO or TMO Decision Case ID 202504626 Decision type Investigation Landlord Ashfield District Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Oct 2025 Partial Maladministration Citizen Housing Group Limited (202409664) Case 202409664 · Financial Decision Case ID 202409664 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 28 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202410423) Case 202410423 · Financial Decision Case ID 202410423 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Oct 2025 No Maladministration Clarion Housing Association Limited (202413403) Case 202413403 · Managing Relations Decision Case ID 202413403 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 28 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202424563) Case 202424563 · Managing Relations Decision Case ID 202424563 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Oct 2025 Partial Maladministration Hyde Housing Association Limited (202342593) Case 202342593 · Managing Relations Decision Case ID 202342593 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Oct 2025 Partial Maladministration LiveWest Homes Limited (202427297) Case 202427297 · Managing Relations Decision Case ID 202427297 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Oct 2025 Partial Maladministration London Borough of Waltham Forest (202506438) Case 202506438 · Local Authority / ALMO or TMO Decision Case ID 202506438 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or … 28 Oct 2025 Maladministration London & Quadrant Housing Trust (202339629) Case 202339629 · Managing Relations Decision Case ID 202339629 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 28 Oct 2025 Maladministration London & Quadrant Housing Trust (202429630) Case 202429630 · Managing Relations Decision Case ID 202429630 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 28 Oct 2025 Reasonable Redress London & Quadrant Housing Trust (202445695) Case 202445695 · Managing Relations Decision Case ID 202445695 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 28 Oct 2025 Maladministration Newlon Housing Trust (202338058) Case 202338058 · Managing Relations Decision Case ID 202338058 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 30 … 28 Oct 2025 Partial Maladministration Peabody Trust (202502124) Case 202502124 · Financial Decision Case ID 202502124 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 October … 28 Oct 2025 No Maladministration Platform Housing Group Limited (202410718) Case 202410718 · Managing Relations Decision Case ID 202410718 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Oct 2025 Maladministration Rotherham Metropolitan Borough Council (202434309) Case 202434309 · Local Authority / ALMO or TMO Decision Case ID 202434309 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date … 28 Oct 2025 Maladministration Royal Borough Of Greenwich (202419950) Case 202419950 · Local Authority / ALMO or TMO Decision Case ID 202419950 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority Occupancy Secure Tenancy Date … 28 Oct 2025 Partial Maladministration Royal Borough of Kingston Upon Thames (202433471) Case 202433471 · Local Authority / ALMO or TMO Decision Case ID 202433471 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO … 28 Oct 2025 Partial Maladministration Sovereign Network Group (202337797) Case 202337797 · Managing Relations Decision Case ID 202337797 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Oct 2025 Outside Jurisdiction The Guinness Partnership Limited (202330646) Case 202330646 · Occupancy Rights Decision Case ID 202330646 Decision type Jurisdiction Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Oct 2025 Maladministration The Guinness Partnership Limited (202403344) Case 202403344 · Old Complaints Handling categories Decision Case ID 202403344 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Oct 2025 Maladministration Thurrock Council (202336037) Case 202336037 · Managing Relations Decision Case ID 202336037 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 28 Oct 2025 No Maladministration Together Housing Association Limited (202329670) Case 202329670 · Managing Relations Decision Case ID 202329670 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Oct 2025 Maladministration A2Dominion Housing Group Limited (202405725) Case 202405725 · Managing Relations Decision Case ID 202405725 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Oct 2025 Partial Maladministration Amplius Living (202408765) Case 202408765 · Managing Relations Decision Case ID 202408765 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 27 October …