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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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28 Jun 2024 Maladministration Orbit Group Limited (202313968) Case 202313968 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request to purchase her property through Right to Acquire (RTA). … 28 Jun 2024 Maladministration Paradigm Housing Group Limited (202311872) Case 202311872 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s requests for a neighbouring property to be soundproofed. 28 Jun 2024 Reasonable Redress Platform Housing Group Limited (202218923) Case 202218923 · Managing Relations The complaint concerns: The landlord’s handling of repairs to the property. The landlord’s complaints handling. 27 Jun 2024 Reasonable Redress Abri Group Limited (202227119) Case 202227119 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports concerning her previous property. 27 Jun 2024 Maladministration Aster Group Limited (202233003) Case 202233003 · Financial The complaint is about the landlord’s response to the resident’s concerns about a service charge for door entry system maintenance. 27 Jun 2024 Reasonable Redress Orbit Group Limited (202226680) Case 202226680 · Old Property Condition migrated-2025 This complaint is about the landlord’s responses to the resident’s complaint about delays repairing the communal roof in his block … 27 Jun 2024 Maladministration Orbit Group Limited (202231176) Case 202231176 · Managing Relations The complaint is about the landlord’s handling of: Damp and Mould in the resident’s property. Heating and repairs in the … 27 Jun 2024 Maladministration Southern Housing Group Limited (202301490) Case 202301490 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of kitchen repairs related to pest control issues. Request … 27 Jun 2024 Maladministration Sovereign Network Group (202306221) Case 202306221 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of repairs to the garden. The resident’s reports of … 26 Jun 2024 Partial Maladministration Longhurst Group Limited (202227504) Case 202227504 · Managing Relations The complaint concerns the landlord’s handling of the resident’s concerns about the air source heating pump (ASHP) in her home. … 26 Jun 2024 Maladministration Longhurst Group Limited (202319059) Case 202319059 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould and associated repairs at the resident’s property. … 26 Jun 2024 Partial Maladministration Paradigm Housing Group Limited (202222919) Case 202222919 · Old Complaints Handling categories The complaint is about the landlord’s response to reports about: Pests (pigeons and associated debris). Communal cleaning and maintenance including … 26 Jun 2024 Maladministration Southern Housing Group Limited (202221863) Case 202221863 · Managing Relations The landlord’s handling of the resident’s reports of heat loss from the property. This Service has also considered the landlord’s … 25 Jun 2024 Maladministration Abri Group Limited (202230579) Case 202230579 · Financial The complaint is about the landlord’s handling of the resident’s reports of other residents leaving bulk refuse in the communal … 24 Jun 2024 Maladministration A2Dominion Housing Group Limited (202305109) Case 202305109 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp in the property, including her concerns that … 22 Jun 2024 Maladministration Orbit Group Limited (202210269) Case 202210269 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repair issues in her property. 21 Jun 2024 Maladministration Your Housing Group Limited (202304306) Case 202304306 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s toilet. 20 Jun 2024 No Maladministration A2Dominion Housing Group Limited (202301098) Case 202301098 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the maintenance and servicing of the ventilation unit … 20 Jun 2024 Partial Maladministration Bernicia Group (202226172) Case 202226172 · Estate Management The complaint is about the landlord’s response to the resident’s: Concerns about the safety of the boiler and gas pipework, … 20 Jun 2024 Maladministration Gentoo Group Limited (202314560) Case 202314560 · Managing Relations The complaint is about: The condition of the property when it was let to the resident. The landlord's handling of … 20 Jun 2024 Maladministration Places for People Group Limited (202324737) Case 202324737 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 19 Jun 2024 Maladministration Bromford Housing Group Limited (202231843) Case 202231843 · Old Property Condition migrated-2025 The complaint concerns the landlord’s: Handling of the resident’s reports of a defective roof. Handling of the related complaint. 18 Jun 2024 Maladministration Abri Group Limited (202227515) Case 202227515 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about the condition of the garden. The resident’s complaint. 13 Jun 2024 Maladministration Places for People Group Limited (202209106) Case 202209106 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of the property being excessively cold. 4 Jun 2024 Maladministration Longhurst Group Limited (202233419) Case 202233419 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of defects and a door repair. Associated formal complaint. 4 Jun 2024 Partial Maladministration Orbit Group Limited (202217427) Case 202217427 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a leak from the bathroom and requests for … 3 Jun 2024 Maladministration Places for People Group Limited (202321467) Case 202321467 · Managing Relations REPORT COMPLAINT 202321467 Places for People Group Limited 3 June 2024 Our approach The Housing Ombudsman’s approach to investigating and … 31 May 2024 Partial Maladministration Abri Group Limited (202309751) Case 202309751 · Managing Relations The resident’s complaint is about: The landlord’s handling of a leak at the resident’s property, including its communication. The landlord’s … 31 May 2024 Partial Maladministration Flagship Housing Group Limited (202304884) Case 202304884 · Financial The complaint is about: The amount of compensation offered by the landlord to replace damaged items. The landlord’s handling of … 31 May 2024 Maladministration Home Group Limited (202302337) Case 202302337 · Estate Management The complaint is about the landlord’s handling of the resident’s: concerns about its administration of the service charge accounts; concerns … 31 May 2024 No Maladministration One Housing Group Limited (202304913) Case 202304913 · Financial REPORT COMPLAINT 202304913 One Housing Group Limited 31 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 May 2024 Maladministration Orbit Group Limited (202224036) Case 202224036 · Financial The complaint is about the landlord’s handling of the resident’s concern that her communal electricity charge included the cost of … 31 May 2024 Partial Maladministration The Riverside Group Limited (202227117) Case 202227117 · Estate Management The complaint is about the landlord’s handling of: Construction works near to the property and the impact these had on … 30 May 2024 Reasonable Redress A2Dominion Housing Group Limited (202300662) Case 202300662 · Managing Relations The complaint is about the landlord’s handling of reports of a faulty boiler and a carbon monoxide detector past its … 30 May 2024 Partial Maladministration Flagship Housing Group Limited (202215333) Case 202215333 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about the condition of her former property when the … 30 May 2024 Maladministration Grand Union Housing Group Limited (202301029) Case 202301029 · Managing Relations The complaint is about the landlord's handling of: Repairs to the resident’s boiler, a leak from a pipe, and damage … 30 May 2024 Partial Maladministration Settle Group (202218809) Case 202218809 · Financial The complaint is about the landlord’s handling of: the resident’s request for repairs; the resident’s reports of a pest infestation; … 29 May 2024 Maladministration A2Dominion Housing Group Limited (202307731) Case 202307731 · Managing Relations The complaint is about the landlord’s handling of reports of an ongoing leak and unresolved damp and mould. The report … 29 May 2024 Partial Maladministration Platform Housing Group Limited (202308458) Case 202308458 · Occupancy Rights The complaint concerns the landlord’s: Response to reports of damp, mould, and leaks. Handling of repairs reported after the resident … 29 May 2024 Maladministration Southern Housing Group Limited (202328032) Case 202328032 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's: Reports of antisocial behaviour (ASB) and noise: Complaint. 28 May 2024 Reasonable Redress Orbit Group Limited (202220029) Case 202220029 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about: Leaks at the property. A defective underfloor heating system. 28 May 2024 Maladministration Your Housing Limited (202233522) Case 202233522 · Managing Relations REPORT COMPLAINT 202233522 Your Housing Group Limited 28 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 May 2024 Maladministration Anchor Hanover Group (202232424) Case 202232424 · Financial The complaint is about the landlord's handling of the resident’s concerns that his service charge includes communal heating costs. 24 May 2024 Maladministration Longhurst Group Limited (202230008) Case 202230008 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the kitchen. The landlord’s response to reports of damp and … 23 May 2024 Maladministration East Midlands Housing Group Limited (202313586) Case 202313586 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Service has also considered … 23 May 2024 Maladministration The Riverside Group Limited (202304865) Case 202304865 · Old Complaints Handling categories REPORT COMPLAINT 202304865 The Riverside Group Limited 23 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 May 2024 Partial Maladministration Aster Group Limited (202306225) Case 202306225 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Complaint about its contractor. The … 22 May 2024 Reasonable Redress One Housing Group Limited (202225613) Case 202225613 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about metallic elements in her water supply. 21 May 2024 Maladministration Places for People Group Limited (202300466) Case 202300466 · Managing Relations The resident’s complaint is about: The landlord’s handling of reports of damp and mould at her property. The landlord’s handling … 17 May 2024 Partial Maladministration Abri Group Limited (202302263) Case 202302263 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. The associated complaint.