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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,293 of 16,595 decisions matching "london"

Decisions

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23 Jul 2025 Maladministration London Borough of Lambeth (202438366) Case 202438366 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of damp and mould and the associated repair. 23 Jul 2025 Maladministration London & Quadrant Housing Trust (202430695) Case 202430695 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about pests, scaffold, and related balcony repairs. Response to … 22 Jul 2025 Partial Maladministration London Borough of Croydon (202327945) Case 202327945 · Managing Relations The complaint is about the landlord’s handling of: An emergency request to access a communal cupboard. The associated complaint. 22 Jul 2025 Reasonable Redress London Borough of Hackney (202402638) Case 202402638 · Financial The complaint is about the landlord’s: Communication regarding the resident’s alleged non-payment of service charges. Handling of the complaint. 22 Jul 2025 Maladministration London Borough of Hammersmith and Fulham (202438884) Case 202438884 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a roof leak. 22 Jul 2025 Maladministration London Borough of Islington (202332777) Case 202332777 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about asbestos. 22 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202348064) Case 202348064 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about parking. The Ombudsman has also considered the landlord’s … 22 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202416505) Case 202416505 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak causing flooding to the property. Associated … 21 Jul 2025 Maladministration London Borough of Barnet (202410299) Case 202410299 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to repairs to the balcony door. 21 Jul 2025 Reasonable Redress London Borough of Hackney (202404637) Case 202404637 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s window. The complaint. The landlord operates a 2 … 21 Jul 2025 Maladministration London & Quadrant Housing Trust (202434694) Case 202434694 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 18 Jul 2025 Maladministration London & Quadrant Housing Trust (202422078) Case 202422078 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs and blockages to the resident’s toilet. 17 Jul 2025 Maladministration London Borough of Hackney (202429110) Case 202429110 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise from her neighbour. 17 Jul 2025 Maladministration London & Quadrant Housing Trust (202444757) Case 202444757 · Planned Works The complaint is about the landlord’s handling of the resident’s reports about the condition of her window and front door. 16 Jul 2025 Partial Maladministration London Borough of Hackney (202429912) Case 202429912 · Managing Relations The complaint is about the landlord’s handling of: The resident’s transfer application and banding. Overcrowding in the resident’s property. Damp … 16 Jul 2025 Partial Maladministration London Borough of Hackney (202443817) Case 202443817 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Repairs to the lifts. Leaks in the communal areas. Individuals sleeping in … 16 Jul 2025 No Maladministration London Borough of Hounslow (202423242) Case 202423242 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s: Response to the grass not being cut when it should have been. Failure … 15 Jul 2025 Partial Maladministration London Borough of Hackney (202322782) Case 202322782 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the recovery of service charge arrears. We have also considered the landlord’s … 15 Jul 2025 Partial Maladministration London Borough of Lambeth (202433359) Case 202433359 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A radiator repair. The associated complaint. 15 Jul 2025 Reasonable Redress London & Quadrant Housing Trust (202409624) Case 202409624 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s windows. The Ombudsman has also investigated the landlord’s … 15 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202416492) Case 202416492 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The … 15 Jul 2025 Maladministration London & Quadrant Housing Trust (202432159) Case 202432159 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s … 14 Jul 2025 Partial Maladministration London Borough of Lambeth (202426737) Case 202426737 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s rehousing application. The resident’s reports of outstanding repairs and damp … 14 Jul 2025 Maladministration London Borough of Lewisham (202400587) Case 202400587 · Managing Relations The complaint is about the landlord's handling of the resident’s: Request for the landlord to remove a redundant water tank. … 14 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202335259) Case 202335259 · Financial The complaint is about the landlord’s handling of the resident’s: Reports about the conduct of its contractor’s operative. Reports of … 14 Jul 2025 Reasonable Redress London & Quadrant Housing Trust (202432377) Case 202432377 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of a roof leak. 14 Jul 2025 Maladministration London & Quadrant Housing Trust (202442856) Case 202442856 · Managing Relations The complaint is about the landlord’s handling of damp and mould including its delay in completing an inspection. The Ombudsman … 11 Jul 2025 Maladministration London Borough of Lewisham (202424214) Case 202424214 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 11 Jul 2025 Maladministration London & Quadrant Housing Trust (202411110) Case 202411110 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of issues with the back door. Associated complaint. 11 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202426266) Case 202426266 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of a leak and remedial repairs. the associated complaint. 10 Jul 2025 Reasonable Redress London Borough of Hammersmith and Fulham (202319025) Case 202319025 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for the landlord to fit bifold doors in the … 10 Jul 2025 Maladministration London Borough of Lambeth (202441008) Case 202441008 · Local Authority / ALMO or TMO This complaint is about how the landlord handled the resident’s reports of a leak from above into her property. 10 Jul 2025 Partial Maladministration London Borough of Lewisham (202425782) Case 202425782 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A roof leak, ceiling renewal, and asbestos management. The resident’s request for … 10 Jul 2025 Maladministration London & Quadrant Housing Trust (202234791) Case 202234791 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp, and mould and associated repairs. reports … 10 Jul 2025 Maladministration London & Quadrant Housing Trust (202445877) Case 202445877 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to her windows. The Ombudsman has also … 9 Jul 2025 Partial Maladministration Haringey London Borough Council (202427921) Case 202427921 · Local Authority / ALMO or TMO REPORT COMPLAINT 202427921 Haringey London Borough Council 9 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 9 Jul 2025 Maladministration London Borough of Camden Council (202421397) Case 202421397 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: anti-social behaviour (ASB) from a neighbour. staff conduct. … 9 Jul 2025 Maladministration London Borough of Hackney (202333300) Case 202333300 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould. 9 Jul 2025 Reasonable Redress London Borough of Hackney (202338344) Case 202338344 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s report of a leak and the associated repairs in the … 9 Jul 2025 Maladministration London & Quadrant Housing Trust (202405994) Case 202405994 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a leak from the property above. The Ombudsman … 8 Jul 2025 Partial Maladministration London Borough of Islington (202324831) Case 202324831 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of pigeon guano on the communal area outside his … 7 Jul 2025 Maladministration London Borough of Hammersmith and Fulham (202429269) Case 202429269 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of noise nuisance by a neighbour. We have also … 7 Jul 2025 Maladministration London Borough of Newham (202423147) Case 202423147 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident's service charge queries. This includes queries relating to: CCTV and … 7 Jul 2025 Maladministration London & Quadrant Housing Trust (202226971) Case 202226971 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s complaint handling. 4 Jul 2025 Outside Jurisdiction London Borough of Ealing (202425738) Case 202425738 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Concerns about a regeneration programme … 4 Jul 2025 Maladministration London & Quadrant Housing Trust (202440360) Case 202440360 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. Request for … 2 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202414698) Case 202414698 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of pests in the property. The Ombudsman has also … 2 Jul 2025 Maladministration London & Quadrant Housing Trust (202441299) Case 202441299 · Responsive repairs/activity This complaint is about the landlord’s response to the resident’s complaint about its handling of repairs related to damp and … 2 Jul 2025 Severe Maladministration London & Quadrant Housing Trust (202442268) Case 202442268 · Responsive repairs/activity The complaint is about the landlord’s handling of: Repairs to and a leak from the extractor fan. Damp and mould. 1 Jul 2025 Maladministration London Borough of Camden Council (202417664) Case 202417664 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the associated repairs.