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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,293 of 16,595 decisions matching "london"

Decisions

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31 Jul 2025 Maladministration London Borough of Waltham Forest (202421867) Case 202421867 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of broken glass in an internal communal door. Method … 31 Jul 2025 Maladministration London & Quadrant Housing Trust (202216213) Case 202216213 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould and associated repairs in the … 31 Jul 2025 Maladministration London & Quadrant Housing Trust (202406109) Case 202406109 · Managing Relations The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also looked at the landlord’s … 31 Jul 2025 No Maladministration London & Quadrant Housing Trust (202426458) Case 202426458 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports about the lights in the property. 31 Jul 2025 Maladministration London & Quadrant Housing Trust (202429540) Case 202429540 · Responsive repairs/activity The complaint is about the landlord’s handling of a leak to the resident’s property and the subsequent damp and mould. 30 Jul 2025 Maladministration Haringey London Borough Council (202442926) Case 202442926 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including: the bathroom a … 30 Jul 2025 Partial Maladministration London Borough of Camden Council (202402324) Case 202402324 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Heating and hot water issues. Its staff’s conduct. … 30 Jul 2025 Maladministration London Borough of Camden Council (202419803) Case 202419803 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of a reoccurring leak through a communal roof into … 30 Jul 2025 Maladministration London Borough of Camden Council (202430722) Case 202430722 · Local Authority / ALMO or TMO The complaint is about the landlords handling of: A bathroom window repair. The associated complaint. 30 Jul 2025 Maladministration London Borough of Hounslow (202315608) Case 202315608 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: her disabled parking bay. the removal of CCTV … 30 Jul 2025 Reasonable Redress London Borough of Islington (202426388) Case 202426388 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Her personal belongings being lost whilst being transferred … 30 Jul 2025 Partial Maladministration London Borough of Islington (202432335) Case 202432335 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the leaseholder’s: Reports of a leak from the roof causing damp and … 30 Jul 2025 Maladministration London Borough of Lewisham (202415441) Case 202415441 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A leak affecting the resident’s home. The resident’s complaint. 30 Jul 2025 Partial Maladministration London Borough of Lewisham (202415887) Case 202415887 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s report of a repair to her boiler and the annual … 30 Jul 2025 Maladministration London Borough of Lewisham (202424526) Case 202424526 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Associated complaint. 30 Jul 2025 Partial Maladministration London Borough of Lewisham (202437098) Case 202437098 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of mould. Lift breakdowns in the block. The resident’s … 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202217681) Case 202217681 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of structural issues at the property. Request for a … 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202416390) Case 202416390 · Financial The complaint is about the landlord’s response to the resident’s queries regarding the: Grounds maintenance service charge. Water testing service … 30 Jul 2025 Maladministration London & Quadrant Housing Trust (202418210) Case 202418210 · Managing Relations The complaint is about the landlord’s handling of balcony repairs. The Ombudsman has also looked at the landlord’s complaint handling. 30 Jul 2025 Maladministration London & Quadrant Housing Trust (202426203) Case 202426203 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling. 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202430881) Case 202430881 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of fire safety issues within the resident’s block, including: Delays in it replacing … 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202431389) Case 202431389 · Managing Relations The complaint is about: The effects of disrepair on the value of the resident’s property. The landlord’s handling of leaks, … 30 Jul 2025 Maladministration London & Quadrant Housing Trust (202441876) Case 202441876 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Repairs to … 30 Jul 2025 Maladministration London & Quadrant Housing Trust (202445604) Case 202445604 · Health and Safety (inc. building safety) The complaint is about the landlord’s communications with the resident in relation to building safety. 29 Jul 2025 Mediation London Borough of Croydon (202408427) Case 202408427 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of uncapped gas at the property, and subsequent remedial … 29 Jul 2025 Partial Maladministration London Borough of Wandsworth (202429783) Case 202429783 · Local Authority / ALMO or TMO The complaint is about: The condition of the property upon letting. The landlord’s handling of a ceiling collapse and associated … 29 Jul 2025 Reasonable Redress London & Quadrant Housing Trust (202214684) Case 202214684 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs to the bedroom. Associated complaint. 29 Jul 2025 Maladministration London & Quadrant Housing Trust (202333129) Case 202333129 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of a neighbour preventing access to the communal garden. … 29 Jul 2025 Reasonable Redress London & Quadrant Housing Trust (202434063) Case 202434063 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the heat supply charges for the property. This … 28 Jul 2025 Outside Jurisdiction London Borough of Camden Council (202406073) Case 202406073 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of blockages in the soil pipe, affecting both the downstairs toilet and upstairs … 28 Jul 2025 Partial Maladministration London Borough of Enfield (202327727) Case 202327727 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s: Reports of a leak. Request for a surveyor's report The … 28 Jul 2025 Reasonable Redress London Borough of Hammersmith and Fulham (202435920) Case 202435920 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp and mould at the resident’s property. 28 Jul 2025 Maladministration London Borough of Lambeth (202419540) Case 202419540 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s complaint about the property condition when he moved in. 28 Jul 2025 Reasonable Redress London Borough of Newham (202420997) Case 202420997 · Financial REPORT COMPLAINT 202420997 London Borough of Newham 28 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Jul 2025 No Maladministration London Borough of Waltham Forest (202445086) Case 202445086 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the door entry system. The associated complaint. 28 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202437717) Case 202437717 · Managing Relations The complaint is about the landlord’s: Handling of a roof leak, damp and mould. Complaint handling. 26 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202443643) Case 202443643 · Managing Relations The complaint is about: The landlord's handling of the resident’s reports about damp and mould. Complaint handling 25 Jul 2025 Maladministration London Borough of Enfield (202331405) Case 202331405 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould and request to be rehoused. 25 Jul 2025 Maladministration London Borough of Hackney (202333402) Case 202333402 · Local Authority / ALMO or TMO The residents’ complaint is about the landlord’s handling of reports of anti-social behaviour (ASB) made against them. The Ombudsman has … 25 Jul 2025 Outside Jurisdiction London Borough of Hackney (202344723) Case 202344723 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (‘ASB.’) The resident’s request for a … 25 Jul 2025 Partial Maladministration London Borough of Hounslow (202435194) Case 202435194 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to concerns about a kitchen and bathroom upgrade. handling of repairs following a … 25 Jul 2025 Maladministration London Borough of Lambeth (202442249) Case 202442249 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Water ingress in the property. Damp and mould … 25 Jul 2025 Partial Maladministration London Borough of Waltham Forest (202432410) Case 202432410 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s request for a refund of the credit balance on his … 25 Jul 2025 Maladministration London & Quadrant Housing Trust (202424148) Case 202424148 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint about the condition of her property, its proposed works, … 24 Jul 2025 Reasonable Redress London Borough of Hackney (202400786) Case 202400786 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp, mould, and the subsequent repairs in the property. 24 Jul 2025 Maladministration London Borough of Hackney (202427913) Case 202427913 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Window repairs. Banister repair. Reports of damp and mould. We … 24 Jul 2025 Maladministration London Borough of Hackney (202444538) Case 202444538 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 24 Jul 2025 Maladministration London & Quadrant Housing Trust (202407216) Case 202407216 · Managing Relations The complaint is about the landlord’s handling of: Leaks affecting the resident’s balcony and living room ceiling. The complaint. 24 Jul 2025 Maladministration London & Quadrant Housing Trust (202440293) Case 202440293 · Responsive repairs/activity The complaint is about the landlord’s handling of the complaints about a roof leak. 23 Jul 2025 No Maladministration London Borough of Islington (202329251) Case 202329251 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about the repair of her front door, renewal of …